Archive for February, 2009

Buy Ahead

Thursday, February 26th, 2009

As the AP reports AirTran has launched another fare sale.  Why is this noteworthy?  Instead of the typical sale for a specific period in the upcoming 120 days or so, this fare extends through November 4th.  So, while it is usually smart to wait and book until closer ...

ALGT Comments About “Branding”???

Tuesday, February 24th, 2009

Allegiant went on the record about its move into LAX.  And, the comments were a bit strange coming from Allegiant.  Why not Ontario?  The facilities were too expensive.  Alright, I'll buy that as an explanation when comparing other pros/cons with LAX.  Why not San Bernardino?  Here is where it gets ...

LCCs Go Big Time

Friday, February 20th, 2009

A couple stories out this week about LCCs heading to airports non-traditional for LCCs.  First, Allegiant announced it will be serving a dozen cities from LAX.  Los Angeles as a destination makes sense, but flying out of LAX is a bit of a surprise.  With their weekly and bi-weekly service ...

JetBlue Goes Outside the Box

Wednesday, February 18th, 2009

You've got to hand it to JetBlue: Given the weak demand they are trying anything.  The airline is now promising to refund your fare if you lose your job after purchase.  The redemption process seems tedious (how could it not be), but I like the gimmick. Oh yeah, and they ...

Web Crisis Strategy

Monday, February 16th, 2009

Quick Observation:  Last month when US Airways 1549 ditched into the Hudson, US Airways switched its over to a "plain" website.  I can only speculate but it was likely a pre-constructed website that was turned on as part of crisis plan.  The site mirrored the US Airways layout, but was ...

Buffalo Crash

Friday, February 13th, 2009

Very sad news. The Buffalo News has an eyewitness account in its story that could lend some insight.  Still, based on the circumstances, it looks like it will be some time before the final cause is determined.  Hopefully, lessons will be learned to prevent future incidents.

UAL Reverses Outsourcing

Wednesday, February 11th, 2009

Yesterday United announced that it would be bringing 165 customer service jobs back to Chicago from Inida.  The move is cost neutral.  The major benefit is that US agents are better suited to respond to customer complaints/needs.  I applaud this move for this very reason.  The majority of the time ...

9% off JetBlue

Monday, February 9th, 2009

Enter JetBlue's 9th Anniversary Sweepstakes and you'll receive a promo code (JFK09) for 9% off flights purchased today only. Various restrictions apply. 

Sully’s Generation

Saturday, February 7th, 2009

New York magazine has a worthwhile piece on how the pilot profession has changed over the years.  I'm not sure I buy the argument that today's pilots are less equipped to handle dangerous situations, but it is an interesting read.  Also, there is a brief discussion on Crew Resource Management ...

1549 Audio and Transcripts Released

Thursday, February 5th, 2009

Check them out here. A couple observations: Reading these transcripts really gives you a sense of how quickly it happened. There was a period of time where none of the relevant authorities knew exactly what had happened to the plane. Despite the confusion, the communication between LGA, Teterboro, JFK and the various hovering ...