Archive for the ‘CO’ Category

Continental’s 24-Hour Policy

Wednesday, April 8th, 2009

Anyone ever tested the limit on the number of times you can cancel and rebook tickets using Continental's 24-hour cancellation policy?  I'm waiting to see if an alternate flight time drops in price before going forward with the flight I've selected.  In my defense, the Continental flight I am currently ...

Managing Annoyances

Monday, March 23rd, 2009

Running an airline is difficult.  Anyone of a million things can go things wrong.  Two travel anecdotes from yesterday: 1. A friend of mine flew ORD to EWR on Continental.  The plane pulled up to the gate on time at EWR.  Everyone got up and removed their luggage from the overhead ...

On Crashes

Sunday, March 1st, 2009

Fully-intact airplanes are not supposed to fall out of the sky fully intact.  Even when things go wrong there is an extremely high chance that the plane will stay in the air long enough for pilots to react.  Over the past couple weeks, two incidents deadly incidents have occurred with ...

Web Crisis Strategy

Monday, February 16th, 2009

Quick Observation:  Last month when US Airways 1549 ditched into the Hudson, US Airways switched its over to a "plain" website.  I can only speculate but it was likely a pre-constructed website that was turned on as part of crisis plan.  The site mirrored the US Airways layout, but was ...

Buffalo Crash

Friday, February 13th, 2009

Very sad news. The Buffalo News has an eyewitness account in its story that could lend some insight.  Still, based on the circumstances, it looks like it will be some time before the final cause is determined.  Hopefully, lessons will be learned to prevent future incidents.

Continental: Best Mobile Feature

Tuesday, December 30th, 2008

Over at pda.continental.com, the flight status tool offers an extremely useful link: "Where is this aircraft coming from?".  It allows you to check on the inbound flight which generally is a better indicator of when your flight will actually depart.  I'm not sure how long it has been around but ...

Continental Crash

Monday, December 22nd, 2008

The WSJ has a good recap of the Continental Crash which occurred over the weekend.  You'll likely be reading copious amounts of speculation regarding the root cause of this crash.  However, with most commercial jet crashes there is a better chance that this accident was caused by the unanticipated ...

CO Bites the Dust

Friday, September 5th, 2008

This is bad: Continental has implemented a $15 fee for a customer's first checked bag when traveling on Economy fare tickets purchased on or after Sept. 5, 2008 for travel on or after Oct. 7, 2008 within the 50 U.S., Puerto Rico, U.S. Virgin Islands and Canada. I don't know why, but ...

Premium News Roundup

Tuesday, July 29th, 2008

Two updates on premium travel:1. My post yesterday regarding the disappearance of all premium aircraft is no longer valid, as OpenSkies announced today they would be removing the 30 economy seats on its aircraft and replacing them with 12 Prem+ seats. This had been long rumored and the timing ...

Questions Answered

Monday, June 23rd, 2008

The Houston Chronicle offered up a bit of service journalism on Saturday in answering its readers questions about the United-Continental cooperation. As for my quip last week regarding the checked baggage issue, the Chronicle clues us in on how Alaska and American are dealing with it. Essentially, it all comes ...