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This has been a big year for our Delta Air Lines. What do you like or dislike that they have done. I am a HUGE fan of the new inside of the international terminal in ATL as I recently blogged about. I have been told the outside bus service is not so nice but have not used it myself. What do you say who have?
Delta Air Lines has been making massive upgrades to the interior of their birds. For example, nearing completion of the conversion to “Full flat” seats in business class, and extra leg room and recline in “economy comfort”. Not just space, but international versions have standard power plugs just like in business. The skyclubs are getting a makeover to bring a fresh, clean and bright feel to them.
But what has our airline done wrong or did they miss? What did they do right? I would love to get some of your feedback. For example, I like the bright upgrades to the skyclubs. I love the little touch of adding these kinds of small tables for laptops and drinks.
Just brilliant in my mind and kudos to the one who came up with adding these. I also do like the EC seats. Sure they are nothing like the “mini-BE” seats Air France has, but still. One part lacking to me is that AF gives you BE food in EC on international flights. Could not Delta do the same?
I have many times talked about how good the food really is on Delta international flights. The quantity, the quality and the wines are just great! The only thing I just hate is the “stolen from the 70′s” faux wood “surfer” trays they have started using fleet wide in business. What is up with these things and who ever thought these would be a good addition needs to lose their job and go work for Spirit Air! Man they are ugly or what do you say?
Another great update is the Delta phone app. I have talked to other flyers who are so jealous that we have such a good one when the other “majors” apps are nowhere near as good as ours. Sure there are still tweaks to be done, but overall it just works well and I like it.
Lastly I am a huge fan of the Delta branded AMEX cards. For me the Reserve is the must have for MQM’s. But I am very happy they have not “tweaked away” (as some said they would) the companion certs as even the GOLD gets you a buy one get one for $99+tax domestic travel cert and the Plat & Reserve gets you a coach one for FREE+tax (Reserve in 1st too). I also just love AMEX extended warranty on products you buy. Almost once a year I call and get money back on a item that no longer works and is out of mfg. warranty but still under the AMEX free extended one. My only big time gripe with the cards are international transaction fees. This is a travel credit card for crying out loud! I should not have to switch from my Delta card to my Chase Sapphire when out of the USA.
I am not sure I am a fan of this idea Delta is trying in Atlanta and Las Vegas (hat tip to reader David R). There has been a hard press about ZONE boarding, but how does it work with automated turnstile boarding I ask you? Humm..
So there are some of my ideas. Your turn. Tell me please what you think about the Delta upgrades and tweaks they have been doing. Are they good or could they be better and would you like to see changes. To make this fun and get lots of input I am going to do this; contribute to the conversation on the blog and you will have a chance to win this brand new Steinhausen Dual Time zone watch today! – Rene
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American Express – RESERVE/PLATINUM/GOLD
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