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Some days I don’t know if I should laugh or cry about the airline I love to fly. Again with a HT to fti at FlyerTalk, this started the other day with a thread about low level seats showing up for those who have the DELTA AMEX card of any flavor.
I have received an answer back from a query to my Delta corporate contact and can now CONFIRM that this “situation” does exist and has in fact existed for quite some time. However, this is not a “published benefit” for having the Delta American Express card either from Delta or AMEX.
So just how does this little gem work? Basically this works as a targeted offer to Skymiles members who hold the Delta American Express card. Sometimes they will receive and find lower priced award availability if they have the card, but sometimes not. I was not given a set of strict parameters when members can 100% receive this perk. This offer simply is extended “sometimes” to Delta AMEX card holders when they go to search for Skymiles award seats on Delta.com. The one thing I can tell you 100% is those without the card will never be targeted for this increased availability of low level seats!
So many Delta flyers are upset about the lack of transparency with Delta recently with the unannounced change to mid-level award seats requirements. Now we have this one; just how much else is there left for us to “find out” on our own in order to know about it? Delta claims that there are legal requirements that prevent them from being as transparent as we would like them to be. I am not a corporate lawyer so who am I to say but, as Gary from a View from the Wing has pointed out on his blog, why is this not the case for other airlines?
Bottom line. If you are going to
have to fly Delta, you had better have the Delta AMEX card. They do extend a bunch of other perks to card holders and this is just one more in the list that you will only get if you have the card! Ah… the never ending search for low level seats goes on! – René