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Delta would prefer you to ONLY book at Delta.com. Fronteer, for one, gives you less points if you do not book from their site (I bet Delta does this too at some point)! Now they have expanded how many travel agencies book with Delta, even offering the ability to get Economy Comfort seats directly with TA’s. I have checked with Tamara and her agency does book with their own system, but after that you can deal directly with either Delta or her firm. Also, there is no problem for her to purchase the EC upgrade should you want it.
But all of this begs the question: Is it best to book directly with Delta.com. There is THIS StarTribune piece that says just that. Also, Delta reps have told me it is much better to book directly so that you can have full access to all that Delta offers you (i.e.. up-sell you all they can) and maybe more importantly give you correct information about bags, etc. etc.
So what do you think. Is it important to you to book direct or are you happy booking via say Priceline or Orbitz? Does booking via one of these sites save you money? Does it make you nervous to book via one of these 3rd party sites? Let me and readers know how you feel and your experience good or bad! And to make this fun, anyone who shares your thoughts will have a chance to win the Delta and Delta points SWAG below (including a Delta “tail” key chain & please note I only have M&L T-Shirts)- René