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Yesterday I got a call that caller ID’d as from Singapore. I almost did not answer the phone, but cautiously picked it up. I am happy I did as it was from Delta Air Lines from the Singapore calling center.
I have found in the past, and have up under E9 in my Essential tab, that if you are having a hard time with US calling center reps that you can try calling the other centers overseas to get better results. For me, most of the time, the Platinum Medallion desk is cheerful, happy and most times more than willing and able to help out. So I was looking forward to seeing how this call went. Here is what happened.
The cheerful heavily Asian accented rep had GREAT news, my spring trip to Sweden, that had 4 connects, now had just 3 and it had been all rebooked for me (uh oh – NOT good, I had, with thanks to my good friend at PM&M, intentionally booked via CVG to get the full flat seat flight they have CVG-CDG).
At this point I say hold on, I had booked to get full flat seats. I also knew that now, with the new years schedule loaded, that Delta is flying a 777 once a day from DTW to AMS with full flat seats. So, I quickly jumped on Delta.com to see that I was NOT on that bird but on an A330. These are fine for daytime flights, but not as nice as a full flat to sleep.
I quickly looked at the SBN-DTW-AMS-GOT and picked the perfect flights and fed the rep each flight number and time. She punches the keyboard (loudly I might add) and after a very long wait puts me on hold and comes back with the flights I want. Looks great. BUT, before she reissues the ticket I notice that the last leg, AMS-GOT is in Y-Coach NOT in O-Bisness class. This may have been due to the fact that Air France only runs a coach class plane from CDG-GOT but I asked the rep please to make sure I was in business class on the last leg too, not coach. She confirmed this change and reissued the ticket.
With all the updates to Delta.com now I had no problem picking all the seats I wanted including row 1 on the KLM flight from AMS up to GOT.
Never ever forget, when a schedule change happens, THEN, not later, is the time to ask for ALL YOU CAN. Delta has impacted YOUR travel plans at this point and you do not want to miss out on this chance to get the perfect trip that you booked originally at low level award points. Now, the point amount DOES NOT matter! Are we learning yet? – René
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