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Following the news that Delta is buying out Pinnacle Air, and is dumping their CRJ-100/200′s, I just thought it would be a matter of time before I had a good flight on one of their jets. My last flight back from my ski trip I reviewed yesterday changed all that. Being based out of SBN I spend a lot of time on CRJ’s. I really hate the plane. Some of the crews are horrible, others are exhausted from 3, 4 or 5+ hops per day. Then there was this flight and Lauren.
Now most CJR hops are so short there is no time for any kind of service. The SBN-ATL run is over an hour so sure there will be time. I have never ever been on a flight where the service cart has not squished me so much that I cannot wait for them to get past me. Also, most of the time, when the FA is getting ice, little bits go flying and I get hit. Then there is the return trip and the elbow bang. Carts have no business on a CRJ (ok people either).
Saturday night, Lauren, after a very long day, was kind, chipper and best of all, she went back and fort to the galley for each row’s order. NO CART. After drinks she pulled out the snack bin and walked with it back and forth. Can you imagine? No flying ICE. No banged elbows. And cheerfully smiling service on top of that! There was even a passenger suffering with motion sickness and she was attentive, warm and kind to the flyer.
I know that CJR crews cannot be part of the Chairman’s club but this FA got a $25 gift card from me and one of MY Chairman’s cards I give out now and then. I will also, for a second time during this trip, send a compliment comment to Delta about this FA!
Delta, if you can, CALL NOW and steal away this FA to mainline. Better yet, promote her and let her train ALL the CJR crews on how to run a CJR. Employees like this are rare and hard to find (are you listening Delta)? – René
PS – I have a ReTweet contest going today!
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