In general I have found Air France & KLM’s staff to be easy to work with. Of the two negative encounters I have had with Air France, both were encountered at CDG’s Terminal 2F.

On the other hand, I like AF-KL’s Flying Blue. I had formerly been a Delta Platinum and Northwest Gold flyer and chose to leave both programs and switch my miles to AF-KL Flying Blue. In the case of what I encountered Saturday afternoon when flying AF-KL, the staff was absolutely terrible. The airline representatives had no interest in assisting me and would not even admit there may have been a mistake in regard to the confusion of the flight numbers, and flight times.

Once I was able to speak with a Flying Blue supervisor the problem was rectified in a matter of minutes.

I am aware that FlyerTalkers trash talk Flying Blue. They also trash talk virtually every other frequent flyer program in existence (with the exception of BMI’s Diamond Club, I am a BC-DC Gold flyer). Each program has its ups and downs, some are very good, some are terrible and I find in my experience that Flying Blue has been a good program.

Happy Flying!

-Fish