There were two different seating configurations for Delta’s Boeing 737-200s flying the skies back in 1987, one of which I previously posted. Here is the second version for this installment of Vintage Airline Seat Maps.

The seat map appearing below sports 8 seats in first class and 107 in coach, which was the most common dual-class layout for this short- to medium-haul workhorse.

Notice the odd first class row numbering. Hmm.

In first class you’d find me in 2D 3D, and in coach I’d certainly be keen on 10A/F if there were indeed as much legroom as shown.

Where would you sit?

Delta Air Lines Boeing 737-200 Seat Map

– Follow Darren Booth on Twitter, @FrequentlyFlyin, for more airline, hotel and travel industry news, reviews and opinions.

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A couple of articles caught my attention this week about the difficulty some travelers have redeeming frequent flier miles.

The first is from the Daily Mail, and setting my opinion of the publication itself aside, I read through the article. About 1,000 British fliers were surveyed and asked about their participation in an airline’s frequent flier program. Among the results:

  • Almost half never redeem their miles because the terms and conditions are too restrictive.
  • Sixty percent of people think they need to take too many flights before they can claim rewards.
  • About 40 percent of people who collect air miles ever redeem them.
  • Only 23 percent of those surveyed said they collect airline loyalty points.

These findings shocked me until I stepped back from my far-too-intimate knowledge and personal experience with travel loyalty programs. It is fair to say that the average traveler has difficulty redeeming miles, and I understand their frustrations.

The nuances of an individual program can be mind-boggling and do (mostly) require an in-depth knowledge in order to yield desirable results when it comes time to redeem for a reward. That’s part of the reason why so many bloggers/experts offer award booking services.

But Should the Programs Be Regulated?

The other article I read sort of punctuates the results of that study’s findings, and comes from Christopher Elliott. He writes about a traveler who had a very difficult time trying to redeem her United Airlines MileagePlus miles for a flight (or even hotel or car redemption, which is a story in and of itself – even I didn’t know you had to be an elite or Chase cardholder for a hotel or car award).

Beyond discussing her particular case, he asks the question, “Should frequent flier miles be regulated by the government?” The basis of him posing the question is related to the so-called “promise” for free flights membership in a frequent flier program bestows. And while the perception might be there that airlines “promise” free flights, the reality is that they have no obligation to honor anything. The MileagePlus program rules, for example, state:

MileagePlus membership and benefits, including the Premier Program, are offered at the discretion of United Airlines and its affiliates, and United has the right to terminate the Program and/or the Premier Program or to change the Program Rules, regulations, benefits, conditions of participation or mileage levels, in whole or in part, at any time, with or without notice, even though changes may affect the value of the mileage or certificates already accumulated.

There’s certainly no promise there. Yeah, I know, most people don’t read the T&Cs of just about anything, but calling for regulation of FFPs is just ridiculous in my mind. As of earlier today, though, only 46 percent of his poll agrees with me:

I dare to say the majority of you reading this are pretty savvy when it comes to understanding the programs and how to maximize their value. How would/did you vote that poll?

– Follow Darren Booth on Twitter, @FrequentlyFlyin, for more airline, hotel and travel industry news, reviews and opinions.

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One of the most popular posts here on Frequently Flying is my Airfare Pricing Buckets & Airline Fare Basis Codes Revealed! entry from a couple of years ago. It’s still very much valid in decoding domestic United Airlines fare basis codes, as revenue management post-merger with Continental kept the same logic.

What has changed – just a bit – is the alphabet soup of fare classes used. And with the fairly recent addition of the super-discounted N-class on United, as well as all Star Alliance carriers now using the same letters for award redemptions, every letter of the alphabet is now in use at United.

Here’s a current alphabetical list and description of what each letter translates into (bold letters are award/upgrade classes only):

  • A – First class
  • B – Economy – Full fare (even though Y-class is the highest level in coach, it’s still considered a full fare)
  • C – Business class
  • D – Business class
  • E – Economy
  • F – First class – Full fare (“FN” is for MileagePlus Standard Awards)
  • G – Economy – Discounted
  • H – Economy (“HN” is for MileagePlus Standard Awards)
  • I – First (2-cabin)/Business (3-cabin) – MileagePlus Saver Award class (“IN” is expanded award availability for GS/1K/Plat elites)
  • J – Business class – Full fare (“JN” is expanded MileagePlus Standard Award for elites and Chase credit card holders, as well as an upgrade class from Y-fares for elites)
  • K – Economy – Discounted
  • L – Economy – Discounted
  • M – Economy
  • N – Economy – Discounted
  • O – First Class (3-cabin) – MileagePlus Saver Award (“ON” is upgrade class on 3-cabin aircraft)
  • P – First/Business class – Discounted (“PN” is upgrade from B/M-fares for elites; only GS/1K can upgrade from M)
  • Q – Economy
  • R – First (2-cabin)/Business (3-cabin) – Upgrade bucket (“RN” is expanded availability for elites)
  • S – Economy – Discounted
  • T – Economy – Discounted
  • U – Economy
  • V – Economy
  • W – Economy
  • X – Economy – MileagePlus Saver Award (“XN” is expanded availability for elites)
  • Y – Economy – Full fare (“YN” is an expanded MileagePlus Standard Award for elites and Chase credit card holders)
  • Z – Business class – Discounted (“ZN” is for MileagePlus Standard Awards)

As far as the revenue fare classes above, here’s the order from highest to lowest in terms of where each class falls on the spectrum of overall contribution to United:

F, A, J, C, D, Z, P, Y, B, M, E, U, H, Q, V, W, S, T, L, K, G, N

One important thing to note is that the leading letter of your fare basis code, not necessarily which letter it books into, is what determines your flight mileage accrual. They can be different, which is often the case for “Y-UP” fares where you purchase a coach ticket that books directly into first class.

Another example is what I encountered earlier this year on my mileage run to Tokyo. United had an unadvertised promotional first class sale which booked into “A” class, but my fare basis code began with a “P,” so I only earned redeemable and Premier Qualifying Miles based on the “P.”

I think this causes a lot of confusion for some travelers as the “A,” in my example, was the only thing that appeared online or on a ticket receipt. To see the fare basis code, you have to click the “View Rules and Restrictions” link during the booking process, which yields something like this:

Questions? Comments?

– Follow Darren Booth on Twitter, @FrequentlyFlyin, for more airline, hotel and travel industry news, reviews and opinions.

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This is absolutely hilarious. Ellen DeGeneres yesterday “explained” the new American Airlines boarding process in a public service announcement on her show. In addition to Alec Baldwin getting his own boarding group, it appears American is adding several new classifications. ;-)

YouTube Preview Image

(Hat tip: AAdvantageGeek)

– Follow Darren Booth on Twitter, @FrequentlyFlyin, for more airline, hotel and travel industry news, reviews and opinions.

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I decided to use my free American Admirals Club day pass (courtesy of their recent promotion with Klout) in Denver last month, and bring you a brief lounge review.

It’s located above concourse A at the north end of the A-gates bridge from the Jeppesen Terminal near an elevator shaft. The overhead signage made it easy to find coming from the light rail station two levels down.

Admirals Club Denver 'Outer' Entrance

I expected to be inside the lounge after going through the double wooden doors, but it’s actually down the hall to the right with a USO lounge to the left. And while it also has signage calling it a British Airways club, it’s effectively just an Admirals Club.

View Towards the USO Club

Hallway to the Actual Admirals Club Entrance

I was quickly processed in and found it sparsely populated with plenty of seating areas available.

View Back Towards the Entrance

I situated myself in a little nook just before reaching the bar area. The windows pictured below look down to the concourse, as well as through to the light rail station one more level down.

Seating Area

Bar Area

Another Shot of My Little 'Nook'

The bar area itself has a self-serve soda machine and snack mix available in one of those tower things (not pictured). And around the other corner from where I was seated was a coffee station with additional (meager) snacks and fruit. I wonder if they bring in better food when the British Airways flight departs? [Update: The answer is yes, according to commenter Kevincm below.]

Coffee Bar and Snacks

Continuing down the hall from the coffee station is a magazine rack, business center and “back room” with additional seating and rather comfy looking lounger chairs.

Magazine Rack

Business Center

The 'Back Room'

The restrooms (without showers) are located outside of the lounge in the same hallway you walk down after coming through the double wooden doors I mentioned above. While not ideal, it’s better than having to go all the way out to the terminal.

This Admirals Club doesn’t compare in size to what you’d find at a hub station, but it impressed me given American’s limited presence in Denver. And as with all Admirals Clubs, the Wi-Fi is free (and fast here!) and sandwiches and other food can be purchased from the bar.

– Follow Darren Booth on Twitter, @FrequentlyFlyin, for more airline, hotel and travel industry news, reviews and opinions.

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Turkish Airlines won the “Best Business Class-Unisex” amenity bag honor at the recent TravelPlus Awards and I offer my critique below in this installment of Amenity Kit Reviews. Also, a special thanks goes out to Thrifty Tourist for sending this kit my way – I love having it in my collection. For a better description of each category and the 7-point scale for scoring, please review my introductory post.

Turkish Airlines Business Class Tablet Case Amenity Kit

Bag/Container: The ribbed leather tablet case is a unique shade of blue (iron, midnight or Prussian?) and is one of three colors Turkish Airlines offers, the others being gray and red. It opens to reveal a brown nylon-lined interior with the airline’s branding on the interior flap and a tag further down denoting its designer, Formia. The Turkish logo itself is also embossed on the exterior loop closure. Sturdily manufactured, its reusability is very high and it definitely offers more protection for your electronic gadget than American’s tablet case kit. I’m deducting a half-point as I find the Crabtree and Evelyn exterior tag a little annoying – Turkish’s branding is a bit more refined and appropriate. Score: 6.5 out of 7

Turkish Airlines Business Class Amenity Tablet Case

Skin Care: As mentioned above, Turkish partnered with Crabtree and Evelyn for its selection of skin care items in this kit, which consist simply of Jojoba Oil hand cream and lip balm. The hand lotion is delicious smelling, though greasy (not surprising given it’s oil-based), and the lip balm is effective and smooth. The enclosed product information card describes the fragrance as an, “invigorating blend of lavender and green herbs with a hint of citrus,” which I find to be true. Now I just need to go wash my hands before I get my keyboard too oily. Score: 4 out of 7

Turkish Airlines Business Class Amenity Bag

Oral Care: Also rather average, but adequate, are the enclosed Colgate toothpaste (regular flavor) and medium-bristled plastic toothbrush with case. I wonder if Turkish Airlines offers mouthwash in the lavs? In any event, they’re basic airline-issue oral care items for an amenity kit and get the job done. Score: 4 out of 7

Comfort Items: Enclosed in their own nylon pouch are standard one-size-fits-all elastic eyeshades and socks with rubber grippers on the base (which I like as they reduce slippage on cabin carpeting). “Do not disturb” and “wake me for meal” stickers are also inside the pouch. Other items include a folding comb/brush, shoehorn and very soft earplugs with an accompanying plastic case. There’s nothing overly fancy about any of them, but I think Turkish did well here for a business class kit as compared to some of their competitors. Score: 5.5 out of 7

Intangibles: This kit definitely impresses on presentation and I also quite like the additional pouches inside the kit (the pictured zipper pouch contained the skin care, oral care and some comfort items). This allows you to take only what you need to the lavatory and protects the luxe exterior case from a potential lav-whoops (sitting it in water, having it fall on the floor, etc). Score: 7 out of 7

Total score & comments:

The case itself is certainly why Turkish won the TravelPlus award, while the skin care and oral care categories are pretty average. Still, it’s a solid business class offering and definitely a step above what many European carriers provide. Final score: 5.05.

– Follow Darren Booth on Twitter, @FrequentlyFlyin, for more airline, hotel and travel industry news, reviews and opinions.

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The TSA has replaced all X-ray imaging displayed to operators of the controversial backscatter machines at airports with the “Gumby” stick figure version common on the millimeter wave machines, NBC News reported.

According to the report:

In a letter released Thursday, TSA administrator John Pistole told the House Homeland Security committee that as of May 16, all US airports scanners equipped with the ability to produce the penetrating images will now only show a generic outline of a passenger to the operator.

So that begs the question… are you still opting out?

I’m definitely in the minority among most travel bloggers, as I never opted out in the first place when the scanners originally came online.

Why? Personally, the physical pat down where a TSO brings the back of his hand up my inner thigh until he “meets resistance,” is far more invasive to me than a naked outline image of myself on someone’s screen, even if the image could have been saved in one way or another.

Will the TSA’s action in swapping out the images at airports where the backscatter machines are still in use change your mind about opting out?

– Follow Darren Booth on Twitter, @FrequentlyFlyin, for more airline, hotel and travel industry news, reviews and opinions.

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I had big plans for this holiday Monday off to get one of the four amenity kits several generous readers sent me reviewed, but alas… the sun isn’t cooperating here in Northern Nevada to capture decent pictures of the next kit in line for a review.

I’ve instead decided to embarrass myself and post a picture of me on my first flight ever that I recently scanned from my parent’s photo album. The year was 1982 and I was nine years old heading from Chicago to Phoenix with my family at Easter time for a visit with relatives.

I distinctly remember barely being able to sleep the night before out of excitement. We flew American Airlines that day on a 727 and my grandmother who lived with us was in a wheelchair, so we got the first two rows of coach – she’s pictured below in the bulkhead window seat with my Mom next to her, while my brother and I (why the hell did he get the window seat?) were behind them as my Dad took the picture.

Darren and Family on an American 727 in 1982

Firstly, let me acknowledge I was indeed wearing a bolo tie and a cowboy hat with a ridiculous feather attached. But also notice I had “wings” pinned on my shirt, so I must have visited the cockpit (I completely don’t remember that, or the flight attendants gave me one anyway). And I wasn’t buck-toothed, so I have no idea why I’m smiling like that.

My Mom and brother will hate me for posting this, but ah heck… it’s a piece of memorabilia and it might be interesting for others to see how American’s cabins looked in the early 1980s. Those red seats are atrocious in retrospect and the headrest covers look disgusting, but that could just be the photo quality at the time (and my scan).

Most memorable for me, however, was our trip back. We flew a DC-10 and it instantly became my favorite aircraft at the time. It remains my second most favorite airliner after the 747. There were no photos of us on the way home, sadly.

Happy Memorial Day everyone!

[And thanks to Jonathan (aka @Runway1R), who got me nostalgic today thinking about just what got me into loving airlines and aviation with his blog post.]

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– Follow Darren Booth on Twitter, @FrequentlyFlyin, for more airline, hotel and travel industry news, reviews and opinions.

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Congratulations to Chris, who was selected by the trusty random number generator!

I’m sending you an email now to get your mailing address. Have a great Memorial Day weekend everyone!

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It’s been a while since I’ve visited United’s MileagePlus auction website, but yesterday I went there for research on an article I’m writing. And to my amazement, one of the auction items is for a pre-merger United red carpet.

United Airlines Auction for a Red Carpet

I love airline collectibles and memorabilia, but when I saw that people have actually bid 20,000 miles for it, I nearly fell off my chair. Bidding started at 5,000 miles, which if United simply priced it that way in their United Shop store (or for cash), I’d actually strongly consider buying one. But burning 20k+ miles for it? Oy.

And even more intriguing is that it’s apparently a “used” carpet. From their description (bolding mine):

Here’s a unique opportunity to own an official United red carpet. It measures 58″ x 32″, features the original pre-merger United logo, and was actually used in an airport.

I can’t seem to find the thread on Flyertalk, but I do recall reports of people emailing United back when the carpets were being swapped out for Continental’s blue version and being successful in getting one shipped to them for free.

I certainly hope you wouldn’t burn 20k+ miles on one, but if you’re interested, the auction runs through June 7, 2013.

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– Follow Darren Booth on Twitter, @FrequentlyFlyin, for more airline, hotel and travel industry news, reviews and opinions.

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