January 11
According to Flyertalk member SFOFastAir, allegedly a United employee, new irregular operations guidelines were recently introduced. And it sounds like they might be pretty darn good. Here’s what (s)he said on Flyertalk:
New guidelines for handling customers during IRROPs were published this week. The new guidelines have just about everything that I’ve seen that FTers want. These guidelines are more similar to what pmUA did but go somewhat further in the customer’s favor and from what I gather here on FT represent a radical change from pmCO procedures. So if you’re in an IRROP situation and don’t think you are getting what you deserve ask the agent if they’re aware of new guidelines communicated in early Jan 2013.
If they do indeed contain everything Flyertalkers want, I’d imagine hotel rooms for Premier 1Ks for weather-related delays/cancellations may be back. And I wonder what “going somewhat further” could include?
If true, I hope they publish the new policy on United.com, or at the minimum UA Insider on Flyertalk will confirm and provide the details.
[Update:] A new Flyertalk thread has been started exclusive to this topic. And SFOFastAir added (bolding mine), “Believe when I say they offer just about everything FTers have ever said they should get in terms of getting to where they are going. They do not address or change the amenities provided during IRROPs.” So if this means the former unpublished 1K benefit of hotels during weather is/will be back remains to be seen. Some of the commentary points to simply “better” protection on other airlines and/or rebooking in full Y-class.
Related posts:
United’s Generous Compensation, Yet Impersonal Reply About My Cancelled Flight
Upgraded, Downgraded and Well Compensated Flying United Yesterday
Involuntary Denied Boarding Compensation Explained
