There’s good news out of the TSA today that those of us approved for PreCheck will no longer be denied access to the lanes if we’re on an international itinerary. Well, I should say most international itineraries.

According to their announcement today (bolding mine):

The Transportation Security Administration (TSA) announced today that beginning May 7, 2013, in addition to domestic travel, TSA Pre✓™ participants will be eligible for expedited screening on select international travel itineraries.

The TSA, of course, didn’t expand on what “select” encompasses. Also from the release, inbound passengers to the U.S. with PreCheck will be able to use the lanes after clearing customs:

In addition, passengers with connecting domestic flights who arrive in the United States on an international flight may use the TSA Pre✓™ lanes when going through the screening process at participating airports after being cleared by U.S. Customs and Border Protection (CBP).

Also, the new identifier on printed and most mobile boarding passes denoting PreCheck acceptance should be in place for Delta, United and US Airways fliers by this week.

TSA PreCheck Boarding Pass Identifier

I’m flying United later in the week and should be able to confirm. Have you seen it on your boarding passes yet?

Posted by Darren | 11 Comments

US Airways held its annual Media Day event in Phoenix today and several people I follow on Twitter were present providing updates throughout the day. Among them was Jake Redman, a BoardingArea blogger, who sent out the following that piqued my interest given my obsession with amenity kits:

And he followed that tweet up posting a small portion of US Airways’ video shown during the event, highlighting some of the new products and features the airline plans to introduce. Say hello to the soon-to-be-short-lived new US Airways amenity kit:

Gratuitously Screen-Grabbed Image of US Airways' New Amenity Kit

Another View of New US Airways Amenity Kit

The kit will debut in July and includes skin care products from Red Flower, such as lotion, lip balm, and a facial towlette. Also included will be toothpaste, a toothbrush, mouthwash (yes!), facial tissues and the usual eyeshades and socks. It looks pretty average for a business class kit, but I’ll be keen to acquire one as it’ll be the last US Airways branded kit.

There were other interesting updates from the event, including the fact that US Airways (but not American) will match United’s recent $50 increase in change fees. I have to imagine American will hike their change fee rates in time.

As far as the amenity kit, I’m sorry that Red Flower will likely get a shorter-than-planned market penetration of its products. I think this will be the first time they’ve had their items promoted on such a large scale. When United and Continental merged, United ended up ditching their fairly recent partnership (at the time) with Murad and went with a new skin care manufacturer (Philosophy) for the new kits.

Which manufacturer will the merged American go with? Whoever it is, I hope American keeps the new tablet case for its first class offering.

Related posts:

Amenity Kit Reviews

American Airlines First Class Amenity Kit – Eames Tablet Case

United Airlines Global First Amenity Kit Review

United Quietly Raises Change Fee by $50, Will Other Airlines Follow?

Posted by Darren | 6 Comments

You may have seen in the news during the past few days a story about two US Airways first class passengers who were told to change clothes before being allowed to board. They were traveling from Denver to Los Angeles via Phoenix and were allegedly wearing jeans, hoodies and baseball caps. A “no go” according to US Airways.

The African-American siblings (brothers) complied by changing clothes, but were shocked to discover two other first class passengers (one Caucasian, one Filipino) boarded and took their seats wearing attire similar to what the two brothers were forced to change out of – jeans and the like.

Sounds crazy, right? They thought so and have now sued (PDF) US Airways for racial discrimination and emotional distress.

Not so fast.

While the court complaint linked above says the brothers had the same first class tickets as the other pair, US Airways confirmed with both NBC News and USA Today that the brothers were traveling as non-revs on buddy passes. As such, a dress code applies.

Buddy-Pass Etiquette

While the brothers admitted to traveling on buddy passes, they claim that they didn’t know the dress code policy. And whose fault is that? The employee’s whose pass they’re traveling on. And I can only hope that employee is no longer working at US Airways, because if they are, they probably won’t be much longer.

Pass travel of any kind is an absolute privilege and carries responsibilities. When I worked for United, those responsibilities were very clearly explained to me, including the fact that I could be held responsible for the behavior of anyone traveling on my passes – up to and including termination.

As such, I only ever gave them to people I truly trusted, clearly explaining the rules. I never let a “friend of a friend” use them who I didn’t know for the very reason my job could be in jeopardy. And quite a few of my colleagues at the time had a similar personal policy, which I’m sure many airline employees today hold.

I’m sure the lawsuit will be shut down rather quickly, as it’s ridiculous. But what shocks me most about it is the fact that there were actually two first class seats open for buddy pass fliers. When does that happen domestically nowadays?! ;-)

Posted by Darren | 26 Comments

There’s just no escaping April Fools’ Day, especially if you’re engaged in monitoring social media all day. And while I’m not an enormous fan of it, there are some good ones today in the airline and travel world. Here are my favorites:

  1. Exclusive: Memo Details New United Airlines ‘Super Elite’ Level by Christopher Elliott: Did you hear? United plans a new Global Services Plus level beginning June 1. Members must be addressed as “your highness” or “your royal highness” at all times. United agents are encouraged to call non-Global Services Plus “gate lice” and “kettles” in the presence of this super elite group. And there’s a lot more!
  2. Doug Parker Decides ‘Small is Beautiful’ – Doesn’t Want AA-US Merger After Livery Concerns by Brett Snyder: “Everyone knows the most important part of any merger is how you paint the airplanes. This one was just too difficult for us to figure out,” sighed Parker, according to Brett’s post. And another possible reason for the merger failing according to one source was, “I mean, would you want to live in Dallas?”
  3. Yes! I Bought a Bank by TheMrPickles: The one and only himself bought a bank, which offers probably the best and most unique travel loyalty credit card out there. You’ll have absolutely no issues with Vanilla Reloads, points will transfer to other banks’ loyalty programs and SPG and Hyatt will treat you like royalty. And there’s so much more in this rather elaborate post.
  4. WestJet Announces ‘Furry Family’ Pet Program: As they did last year, Canadian airline WestJet produced a fun video about a new service. This year, they announced the easing of restrictions surrounding “pets” traveling in-cabin. No longer will they have to be in an approved container, instead allowed to roam free in-flight. And by pets, I mean goats, bears, ducks and baby crocodiles. Well done, WestJet, well done!
YouTube Preview Image

There are many more out there, including spoofs from Delta, JetBlue, Virgin America and Virgin Atlantic, as well as a couple from fellow BoardingArea bloggers. Do you have a favorite?

Related posts:

Cruel, Yet Hilarious, Airport Prank

The Funniest Thing About United’s Outage Today

April Fools Air New Zealand Style

Posted by Darren | 2 Comments

No, this isn’t an April Fools joke. In case you missed it from UA Insider on MilePoint or Flyertalk, United announced on Saturday that the United Club in Philadelphia is closed temporarily:

Hi Everyone,

I wanted to give you a heads up that we have temporarily closed the United Club at PHL, due to ventilation issues possibly associated with an airport roofing project that is underway in the vicinity. Although we’re still working to identify the precise cause(s) and mitigate appropriately, for now we’re erring on the side of safety and caution for both our co-workers and customers.

As you probably know, United Club members and eligible Star Alliance Gold members (i.e. traveling on int’l itineraries) may use the US Airways Club(s) at PHL as an alternative to the United Club while we work to re-open.

Aaron Goldberg
Sr. Manager – Customer Experience Planning
United Airlines

So far there’s no ETA for it reopening. And the closure has nothing to do with the restrooms in the club having been out-of-service for some time, as Matthew previously reported. But UA Insider noted yesterday that they should reopen by May 1, 2013.

Related posts:

United Club Rates Increased, 3-Year Membership Option Discontinued

Lounge Review: US Airways Club in Charlotte

Posted by Darren | No Comments

I received the following question from Peter and he (and I) would love additional feedback beyond what I provided. First, his question:

I fly 200K – 250K for business (mostly China) and try to divide it between UA and AA to keep my top tier status with both. I will turn 40 soon and don’t want to spend the rest of my life in the air. That brings me to the question which FF program should I stick to when I cut down my “butt in seat miles” to about 100K-150K/year.

I prefer StarAlliance because I can use miles on more airlines to destinations that I like, but AA is getting better (customer service, meals, planes, …) and I have access to Flagship lounge, I get SWU on any fare and my domestic upgrades clear 80%, UA only about 50%. I fly LAX-PVG a lot and both airlines have great connections.

If you would pick one program, which one would it be?

I think it’s pretty difficult to narrow down a succinct “this airline over the other” answer, as each person is different and might value certain benefits of a frequent flier program and airline more heavily over others.

Here are the main considerations I replied with and asked Peter to ponder:

Lifetime Status: If he is closer to a lifetime status tier with one carrier over another, I recommended focusing his 100-150k per year on that carrier. Given the likelihood that all U.S. airlines will add a revenue requirement to attain elite status each year (a la Delta), I think it’s an important consideration to lock-in some status now, even if it’s not top-tier.

American-US Airways Merger: As we’ve seen with the Delta-Northwest and United-Continental mergers, frequent flier programs change. American is indeed very generous currently with SWU applicability on all international coach fares and has a pretty good record – based on trip reports – of excellent service (which has been my experience compared with United). Will a Doug Parker-run American destroy some of American’s allure and generous frequent flier program perks?

Alliance Strength: Peter admits Star Alliance is his preferred global alliance and I have to unapologetically agree. Star has the greatest number of truly premium carriers and I certainly value my United miles greater than my American miles for worldwide redemption opportunities.

Service Matters: American’s AAdmirals Club, particularly at LAX where Peter seems to be based, is far stellar to the United Club. Here’s a look at the Flagship Lounge, for example. And in my experience, more of American’s flight attendants seem to have a truly genuine desire to provide exceptional customer service than United’s.

I think it’s almost a “wait and see” game with how American evolves in the merger with US Airways. But if I were Peter, I’d definitely focus that 100-150k on a single carrier for top-tier status. Would it make sense to split it? What are your thoughts?

Related posts:

What the New American AAdvantage Program Might Look Like

Why an American-US Airways Merger Worries Me

How the American Express Platinum Card Can Pay For Itself

American Flagship Check-In and Lounge at LAX

Posted by Darren | 3 Comments

I’ve long held off adding one of the American Express Platinum credit cards to my wallet due to the hefty annual fee and the fact that United doesn’t participate in the lounge access benefit. But as my nearly exclusive flying on United is coming to an end soon by locking in million-miler status, I took the plunge and applied for a card. And the annual fee will pay for itself each year in travel benefits on other airlines, specifically lounge access and $200 in annual airline fee credits.

Link: The Platinum Card® from American Express: The current standard offer provides 25,000 Membership Rewards points after spending $2,000 within 3 months, $200 in airline fee credits (more on that below), access to American, Delta, US Airways and Priority Pass airport lounges, plus a host of other Platinum perks. The annual fee on this card is $450.

Link: The Business Platinum Card® from American Express OPEN: The current standard offer provides 25,000 Membership Rewards points after spending $5,000 within 3 months, access to American, Delta, US Airways and Priority Pass airport lounges, plus a host of other Platinum perks. The annual fee on this card is $450.

Link: Platinum Card® from American Express Exclusively for Mercedes-Benz: The current offer provides 50,000 Membership Rewards points after spending $1,000 in 3 months, access to American, Delta, US Airways and Priority Pass airport lounges, plus a host of other Platinum perks. The annual fee on this card is $475.

American Express has recently been mailing targeted offers out for the Platinum card with 100,000 Membership Rewards points, which is the best deal of course. But if you’re not lucky enough to get one, the above cards can still pay for themselves.

While not officially stated as a benefit of the Business or Mercedes-Benz cards, they do reportedly get $200 in airline fee credits. The credits are advertised as being for incidentals, such as checked bag fees, in-flight purchases (not Wi-Fi), change fees and the like. But airline gift card purchases have been widely reported as being successful.

My Plan

As my flying on American Airlines will increase in the coming months, I’ll designate them as the carrier for the $200 credit. Then, I’ll purchase gift cards (probably in $50 increments) under their program to capture the statement credit and use those cards for future flights.

And I’ll be able to avoid purchasing an Admirals Club lounge membership ($400 at my current AAdvantage Platinum status). So, the $450 annual fee will certainly pay for itself this year given my travel habits and patterns. Oh, and if you don’t already have Global Entry, American Express will reimburse the $100 application fee if you pay for it with your Platinum card.

I’m probably one of the few people who has held off for so long getting an AMEX Platinum card. And I only recently started getting targeted offers with the more generous Membership Rewards points, so never thought the previous 25k or 50k offers were worth the trouble as I focused predominantly on Chase and Citi cards.

Application link: The Platinum Card® from American Express

Application link: The Business Platinum Card® from American Express OPEN

Application link: Platinum Card® from American Express Exclusively for Mercedes-Benz

For other airline, hotel and flexible credit cards that earn miles or points, click here.

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Posted by Darren | 9 Comments

With yesterday’s merger announcement between American Airlines and US Airways, I thought it’d be appropriate to feature USAir in this week’s installment of Vintage Airline Seat Maps.

Appearing below is a Boeing 737-200 seen flying the skies in 1987. All of my seat maps from that year show USAir operating nothing but single-class aircraft – does anyone know when USAir officially added first class?

This “guppy” of a 737 seated 120 passengers with an aft facing row 1, complete with tables. Now that must’ve been fun if you were traveling in a group – game of poker anyone?

You’d find me either near the leading edge of the wing in 6A or 6F, or towards the rear in 16A or 16F to watch the reverse thrust action on those engines.

Where would you sit?

USAir Boeing 737-200 Seat Map

Related posts:

USAir BAC 1-11 Seat Map

USAir Douglas DC-9-30 Seat Map

Piedmont Airlines Boeing 767-200ER Seat Map

Top 10 Viewed Vintage Airline Seat Maps

Posted by Darren | 4 Comments

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Notable Airline, Hotel and Travel News: February 12, 2013

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Notable Airline, Hotel and Travel News: February 5, 2013

Posted by Darren | No Comments

With a merger announcement between American Airlines and US Airways imminent (tomorrow morning by all accounts), we’ll finally put some speculation to rest, but open the door on months of new supposition. [Edited 2/14/13: And it's official]

Of particular interest to me (and many of you, I’m sure) will be the changes to American’s AAdvantage frequent flier program. After all, earning miles and gaining status are at the core of my addiction to airlines. So here then are some guesses as to elite tiers, revenue requirements and upgrades in the eventual new program.

Elite Tiers

I, as many others do, believe American will adopt a four-tier mileage-based elite system being named Silver, Gold, Platinum and Executive Platinum. This would mean a downgrade in name for 25,000-mile fliers, but it wouldn’t necessarily translate into reduced benefits from what they have today.

Adding in a 75,000-mile level as the new Platinum would likely shed some benefits away from current 50,000-mile fliers, also downgraded in name to Gold. I think they’d still be oneworld Sapphire, but their bonus award mile amount would probably drop from the current 100 percent.

And as for the new Platinum 75,000-mile level, I imagine American would provide marginally better benefits than Gold, such as better upgrade priority and bonus award miles. It’ll be interesting to see if they follow the US Airways model of 25/50/75/100-percent bonus award miles by status, similar to United.

Evolving to a four-tier elite program will also help even out the ranks when combining the two programs. And I’m certain American’s unadvertised Concierge Key program will remain.

Revenue Requirement

If you subscribe to InsideFlyer, Randy’s opening remarks in the February issue point to an opportunity for the merged carrier to pull off adding a revenue requirement for elite status at the same time as officially operating as one airline.

And I tend to agree. It’ll certainly take time to reveal the eventual new AAdvantage program, but when it debuts (probably in 2014), I wouldn’t be surprised at a Delta-esque spend requirement for each elite level – particularly with Doug Parker at the helm.

And I think United will announce something similar beginning in the 2014 year, effective with 2015 status.

Upgrades

One of the great things about Executive Platinum status right now is the “protection” of being the only level with unlimited complimentary upgrades. Other levels currently have to use 500-mile e-stickers for the privilege to upgrade.

But just as US Airways offers unlimited domestic upgrades, American will likely evolve AAdvantage to do the same and become competitive with United and Delta. Not necessarily good news for the Executive Platinums out there, I know, but I truly believe it’ll happen.

As far as American’s generous e-VIP (Systemwide) upgrade policy allowing all purchased coach fares to upgrade into business internationally, I think that will change, too. It wouldn’t surprise me if a minimum fare class requirement were instituted with the new AAdvantage program.

It will certainly be interesting to watch everything unfold in the next several months to a year, beginning tomorrow.

Related posts:

Why an American-US Airways Merger Worries Me

Delta’s New Medallion Qualifying Dollars Revenue Requirement

Posted by Darren | 9 Comments

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