June 27, 2012
Last month, for two days only, the Southwest Airlines shopping portal (Rapid Rewards Shopping) offered 15 points per dollar when shopping at Sears.com. In the post “Sears 15X: Leveraging the deal” I showed a number of ways one could capitalize on the opportunity. And, in the post “Sears 15X: Shopping for 110,000 points” I showed how one could earn 110,000 Southwest points by double-dipping: buy gift cards for 15X and then use them to buy merchandise for another 15X.
Initial results from this adventure varied widely from person to person. Some people reported big problems right from the start (see, for example, “When the deal goes awry”) while others had great apparent success (“Sears 15X: Frequent Miler’s almost final results”). For some, though, initial success may have been illusory…
On June 21, in the comments of the post “Sears 15X: Frequent Miler’s almost final results,” a reader named Dustin reported that points initially pending to his account had been subtracted out. He had bought e-gift cards (for 15X) and then used the gift cards (to get another 15X). The points awarded to him for the use of the gift cards had been removed (see comment 48 of that post).
After Dustin’s initial comment, 3 more readers commented with the same issue, and another reader reported this issue to me via email. What’s going on? It’s understandable to have points removed if items are returned, but Dustin and others deny having done that. It would also be understandable if purchases made with gift cards were not allowed to earn points, but there is no such exclusion in the T&C (see “Sears 15X: do gift cards count?” for more information).
Is there a common thread among those who lost points? Dustin double-dipped, but I did too and haven’t lost any points yet. One reader, Wndstr, reported having done a price adjustment. Is that the issue? Was it the purchase or the use of your gift cards that was subtracted out? If you’ve had points removed, please comment below and let us know which of the above factors apply to your situation. Any other ideas of the cause?
If your points have been subtracted out, I’d recommend that you fill out the “contact us” form right away. The more people that do this, the more likely (I hope) it is that someone will figure out what has gone wrong. After you log into your Rapid Rewards Shopping account, click the “contact us” link at the bottom of the page, or go directly to that page via this link.