June 28, 2012
Regarding issues with getting cash back for Club Carlson stays…
I received an email from Natasha at TopCashBack today. She says that the following message is being sent out to all TopCashBack members affected by this glitch. If you were affected, you should get this message sometime tomorrow:
We’re contacting you as we noticed you made at least one booking with Radisson and/or Country Inns & Suites since May 14th and we want to keep you fully informed about a small hitch that occurred with these merchants.
The hitch happened between June 7th and 21st, resulting in any transactions/bookings made and/or completed stays during this time with these merchants automatically showing in TopCashBack accounts, and remaining, at $0.
All other bookings and completed stays outside of this should not be affected and should show at 10% cashback once your stay has been completed.
The blip was ironed out on June 22 and the hoteliers have promised that ALL valid bookings and stays during June 7th and 21st will still have their cashback honored. We have been working hard to organize a way to ensure our affected members are paid their cashback as seamlessly as possible and we will write back to you as soon as the method has been finalized. Hopefully it will simply be a case of the cashback automatically updating in members’ accounts.
Please accept our apologies for this hiccup in service and the delay in relaying it to you. We appreciate your patience very much and will send a message with an update soon. Due to the 4th July holidays it may take until the end of next week to hear back from the businesses concerned, but we will give you further details – hopefully with final, very positive, information – as soon as possible.
Very best wishes,
The TopCashBack Team