I’m going to hit 100 nights with SPG this year, which means I’ll qualify for a Personal Ambassador. What’s a Personal Ambassador, you ask? SPG.com defines it like this:
SPG 100 Nights Benefit
Our highest level of service. Imagine having a single point of contact who can help make everything fall into place when you travel. That’s exactly the kind of personalized service SPG ambassadors provide. They handle everything from room preferences to restaurant reservations to special occasions. Just tell them what you need, and they’ll work to make it happen any day of the year.
Essentially, while many properties have Platinum Concierges available to any Platinum members, this is a single-point-of-contact for any kind of related request for any SPG stay. Rather than have to look up a hotel, contact the Platinum concierge, make the request, etc., I’ll just be able to contact one person at SPG who will take care of the rest for me.
How often will I use it? Probably not often. If anything, I might use it for Your24 requests here and there, or difficult-availability reservations. Beyond that, I’m usually pretty firmly in control of my own destiny.
What has your experience been with a hotel-chain ambassador/concierge service? What things have you asked for and been granted or denied?