ANA scare the whatsits out of me… and then I can’t assign a seat…

Today, ANA sent a lovely little e-greeting for the Christmas season. And as usual I occasionally have a nose at the site.

As I’m hoping to be travelling aboard an ANA 787 soon as part of my Japan trip. However, I was greeted with this on the ANA site earlier..

Screengrab from ANA – http://www.ana.co.jp/asw/wws/uk/e/

Uh oh. This… is not good. And… it isn’t from first glance….

Screen grab from ANA – Original: http://www.ana.co.jp/topics/notice111215/index_e.html

Checking my dates, it looks like on the plus side I still have 787 equipment on my trip.

However, a quick check of trying to assign seats, and I’m left with a nasty “Unable to assign seats”

What???

A phone call to ANA resulted in an unsatisfactory response stating they could not assign a seat as it was a mileage redemption ticket.  This was also confirmed by a supervisor.

Or in other words – no way to guarantee a window seat until T-24 when check-in commences.

To put it nicely and bluntly… I’m not impressed.

Time to fire off a message to ANA Social Media Team I think…