It’s as if the headlines said, “712 Passengers Saved on Titanic” and overlooked that inconvenient number, 1,503, who were not.
I’m endlessly amused by airline PR that twists itself into knots to present bad news as good news. But I’m also disgusted with it, because this sort of thing illustrates just how much disdain the airlines really have for their customers.
Here’s this today from Midwest Airlines, which says it “Retains Service to 32 Cities” while burying the actual news, which is that it is discontinuing service to many cities and making a “transition to seasonal Orlando service.”
As the Associated Press does the arithmetic today, the new schedule will leave Midwest with 90 daily departures to 28 cities, down from 118 departures to 38 cities; and its regional-jet service Midwest Connect with 102 daily flights, down from 138.
Airlines seem to be incapable of simply telling it straight.
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