Kingfisher Airlines has received many a good word from their frequent flyers, and almost all of them feel sad that the airline is progressively going down. I invited Arun Rajagopal, a Kingfisher loyalist based in the UAE to write a trip report on Kingfisher’s final flight to Dubai when I heard the airline was shutting down international operations. Turning over the mike to him without further delay…


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I’m a loyal customer of India’s Kingfisher Airlines. I first flew Kingfisher in Jan 2011 but since then I have flown them 15 times. I fly them as much as possible. I often pay a premium to fly them even when I have cheaper or non-stop flights available. I even recommend it to those who are looking for flights to India. The only time I flew another airline to India instead of Kingfisher I felt like I was cheating on a partner.

What I like the most about Kingfisher is how they make me feel special when I fly with them. Another reason I love to fly them is their social media engagement. I became a loyal Kingfisher customer because of how they engaged with me on social media the first time I flew with them and have been connected to me since then.

I have watched with growing unhappiness the decline of the airline over the last few months. In my mind, Kingfisher has been one of the finest airlines in the skies, truly deserving its 5-star rating by Skytrax.

So when Kingfisher announced that they would be pulling out of Dubai, I knew I had to be on the last flight, just for the sake of good old times. So I flew Dubai-Mumbai-Dubai, leaving on Friday, 23rd of March and returning on Saturday, 24thof March.

On Friday evening as I was getting ready to leave for the airport, I got a call from the Guest Relations Manager based at Dubai. When he introduced himself, my first fear was that he was calling to tell me that my flight was canceled. Thankfully not. What he told me blew my mind away. “Sir, I’m calling to let you know that your favourite seat 9A has been booked by another passenger. I have blocked 9F for you. I have also kept aside Row 12 for you should you like to sit there. We will try to talk to the passenger who has taken 9A and try to get it back for you.” I said in my mind “Whoa, you really didn’t have to do this. Especially not in a difficult time such as this.”

So, this is the deal, whenever I’m flying Kingfisher, they know what my favourite seat is and always block it for me, no matter what the aircraft type. If it is an all-economy Airbus A320, it is 9A. At airports across the world, I have walked up to Kingfisher check-in counters and asked for my favourite seat, only to be told that they have already been pre-assigned for me. Score.

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  • Introduction
  • Clipper Lounge, Mumbai CSI Airport Terminal 2
  • Jet Airways Economy Class Mumbai to Brussels
  • British Airways Galleries Club Lounge, Brussels National Airport
  • American Airlines Business Class Brussels to New York JFK and Five-Star Arrival
  • American Airlines Premium Check-in and Flagship Lounge, New York JFK
  • American Airlines Economy Class JFK to London LHR
  • American Airlines Arrivals Lounge, London LHR
  • Sheraton Heathrow Hotel, London
  • American Airlines Flagship Check-in and Flagship Lounge, London Heathrow
  • American Airlines Economy Class London to Chicago
  • American Airlines Flagship Lounge at Chicago ORD
  • American Airlines First Class from Chicago ORD to Dallas Fort Worth
  • Hyatt Regency Hotel, DFW
  • Hyatt Regency Hotel, Bellevue
  • Hyatt Regency Century Plaza Hotel, Los Angeles
  • Sheraton Gateway Hotel, Los Angeles
  • American Airlines First Class from Los Angeles to Chicago ORD
  • American Airlines Business Class from Chicago ORD to Delhi
  • Jet Airways Economy Class from Delhi to Mumbai
  • Conclusion

The disembarking process from the flight from Mumbai was very smooth. I could hardly believe there was a full 777 being unleashed onto the transfer area in 8 minutes flat.However, the flight itself was delayed due to the late departure from BOM, which meant it arrived into BRU only at about 8:25 AM.  What had me worried most of the last night however was the go-slow strike at Brussels Airport by the workers of the handling agency. If it was still going on, it meant my bag was not going to be hopping on to my American Airlines flight. Jet Airways used this particular handling agency, and operations could have been affected.

After I got off the plane, I was expected to join a long queue for transfer security checks, along with the rest of the economy hoi polloi. While I was going to be happily put in my place, this time around, I noticed a special security queue, empty one, for Jet Airways Premiere transfer passengers.

I was going to be travelling on the business cabin with American Airlines on BRU-JFK, and Jet Airways had provided me with a boarding pass for this already in Mumbai, which was supposed to be exchanged with AA stock at BRU. With my pseudo boarding pass for AA, I decided to try my luck with this queue and it worked. So, instead of queuing up for 30 minutes and going through, I took 2 minutes to clear security.

However, there was another round of security which was going to take longer and this was the one with American Airlines itself. Pre-boarding security for flights to the USA are legendary in terms of the interview you go through at the last leg before boarding. At Brussels, I was going to go through the same. I walked over to the assigned gate and there was no wind of a full crew here yet. I queued up for the interview, where I was asked the routine questions, but my only grief was it was taking too long. For a flight taking off at 10, it was 8:55 AM already and I needed to get some emails sent out before I got on the plane, which meant I needed to go to the lounge.

After I got my Boarding Pass, I dashed straight over to the mezzanine floor on the airport, where the lounges were located. Usually, I’d hop into one of the Jet Airways lounges, but this was the first time in my few years of coming here I was going to get to use another lounge. I walked by and went straight to the British Airways Club Lounge, BRU.

After my rude encounter with British Airways in Mumbai, I was zero on my expectations here. I walked by a similar sign as Mumbai which invited oneworld Emeralds (AA Executive Platinum members) to access the lounge.

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I walked in and was granted access in no time on presenting my BP and EXP membership card. I needed internet access, which was via the airport ISP, and I was given a small sticker with the username and password I could use to log into the WiFi network.

The club was made on a standard Galleries Club format, and from a British Airways perspective, was servicing short-haul flights to the UK. This meant there was no restaurant, but a lot of snacks and beverages would be provided.

The lounge in itself had a very spaced out look and feel to it, but that could be also the case because of the fact that I arrived there on a Saturday morning.

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The view of the tarmac was excellent, however, I was in quite a rush, so did not quite get some time to spend drinking coffee and looking at aircraft movements.

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Like I mentioned earlier, the food options were limited to self-service snacks, since most guests would be perhaps heading to London or a UK destination which is stone throw away.

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For breakfast timings, the lounge offered a bowl of cereal, fresh juices, milk, yoghurt, smoothies and other dairy products along with fruits. If you wanted to eat something more substantial, you could dig into fresh-baked croissants on offer, or potato crisps.

For drinks, a fully-stocked chiller offered sodas, water, juices, iced tea and 3-4 kind of beer, including some Belgian beer. I also remember seeing a few wine options available, but did not soak in the details just then.

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And if you’re wondering if BA cared to offer tea and coffee, yes off course they did!

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I hardly spent 15 minutes around here, but I got a good feel of the lounge and looking forward to swing by here whenever I can next as well. In comparison to Jet Airways’ lounge next door, it was definitely roomy due to the traffic being less. However, this was purely made to be a business traveller’s transit lounge, and hence all the bells and whistles were missing. Perhaps a little bit more on the food side would have tilted my view perfectly in their favour.

Have you guys visited this lounge? Do share your experiences…

 

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Posted by AJ | 3 Comments

  • Introduction
  • Clipper Lounge, Mumbai CSI Airport Terminal 2
  • Jet Airways Economy Class Mumbai to Brussels
  • British Airways Galleries Club Lounge, Brussels National Airport
  • American Airlines Business Class Brussels to New York JFK and Five-Star Arrival
  • American Airlines Premium Check-in and Flagship Lounge, New York JFK
  • American Airlines Economy Class JFK to London LHR
  • American Airlines Arrivals Lounge, London LHR
  • Sheraton Heathrow Hotel, London
  • American Airlines Flagship Check-in and Flagship Lounge, London Heathrow
  • American Airlines Economy Class London to Chicago
  • American Airlines Flagship Lounge at Chicago ORD
  • American Airlines First Class from Chicago ORD to Dallas Fort Worth
  • Hyatt Regency Hotel, DFW
  • Hyatt Regency Hotel, Bellevue
  • Hyatt Regency Century Plaza Hotel, Los Angeles
  • Sheraton Gateway Hotel, Los Angeles
  • American Airlines First Class from Los Angeles to Chicago ORD
  • American Airlines Business Class from Chicago ORD to Delhi
  • Jet Airways Economy Class from Delhi to Mumbai
  • Conclusion

Jet Airways 228 (Codeshare American Airlines AA7836)

Mumbai(BOM) – Brussels(BRU)
Saturday, January 22 2012
Depart: 3:00AM
Arrive: 07:50AM
Duration: 9hr20min
Distance flown: 4,271 miles
Aircraft: Boeing 777ER
Seat: 55G (Economy)
Meal Service: Snack, Breakfast

For some logic I have not been able to decode so far, Jet Airways has been operating the B777-ER on their BOM-BRU-BOM segments on Fridays, Saturdays and Sundays. I mean, either they have a plane or two spare for the entire route, or they don’t. So, where does this capacity of a B777-ER get deployed the rest of the week.

That, by definition, translated into a huge amount of people on this flight. Add to it that my Jet Airways privileges were not at work today, and you have a pretty good idea that I was just another face in the crowd that day that 9W did not have to worry about.

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Yawn, I must admit, 3:00 AM has been the latest I’ve ever gone to flight, and I am more used to being on this segment at anywhere between 12:30 AM to 2 AM. But, when I got in, I noticed a nice empty plane, and I secretly hoped the loads would be low.

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I was seated almost right at the back of the plane. Since AA’s website does not integrate with the 9W website, I had no control on the seat that was assigned to me. At this moment, I was just lucky to get myself an aisle seat.

I’ve done a couple of flights to London on these planes. The economy seats are laid out in three sections, a smaller one in the middle of the plane, with 4 rows, then a 15-rows section, and a 11-rows behind.  All the rows are 3×3 abreast. The seats are quite nice on this plane, and the seat-pitch is as good as premium economy on some other airlines.

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The legspace was excellent for me, and what I like on the Jet Airways long-haul planes is the little footnet that is installed. It supports the feet well on a 9-hour trip to keep them comfortable.

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The plane did not take-off till about 4 AM, and that was in part because a longish boarding process and the wait on the tarmac for a take-off clearing. However, because of this slooooooooooow boarding, I had the 3 seats next to me empty right till the end, which gave me hope that I might be able to get the entire row to myself for a little stretch.

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Just about the close-doors announcement was coming through, however, the seats got filled up by 3 very noisy characters. Sigh!

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Posted by AJ | One Comment

Introduction Clipper Lounge, Mumbai CSI Airport Terminal 2 Jet Airways Economy Class Mumbai to Brussels British Airways Galleries Club Lounge, Brussels National Airport American Airlines Business Class Brussels to New York JFK and Five-Star Arrival American Airlines Premium Check-in and Flagship Lounge, New York JFK American Airlines Economy Class JFK to London LHR American Airlines [...]

Posted by AJ | One Comment

Introduction Clipper Lounge, Mumbai CSI Airport Terminal 2 Jet Airways Economy Class Mumbai to Brussels British Airways Galleries Club Lounge, Brussels National Airport American Airlines Business Class Brussels to New York JFK and Five-Star Arrival American Airlines Premium Check-in and Flagship Lounge, New York JFK American Airlines Economy Class JFK to London LHR American Airlines [...]

Posted by AJ | 2 Comments

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I was at Mumbai Airport (BOM) earlier today, to take the first leg of my flight to New York. Middle of the night flights are quite my forte, but it turned out that this time my usual flight to Brussels 9W228 was taking off at 03:00 AM. The schedule to bring it to BRU late [...]

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