Stanford University Day Tripping – So Bright, I Gotta Wear Shades

Stanford University Courtyard

Stanford University, Palo Alto, CA October 16, 2008

Rushing out of Monterey I had no idea what the temperature was in Silicon Valley, California.  The 70° Monterey air soon went to 90° on Highway 101 right where Monterey County changes to San Benito County.  Somehow the County line seems to be situated right at the point of the freeway where the Pacific Ocean air conditioning ends.

The beautiful hotel exterior of the Four Seasons caught my attention numerous times as I passed by on Highway 101 through Palo Alto. 

Four Seasons Silicon Valley, East Palo Alto, California

Four Seasons Silicon Valley, East Palo Alto, California

A room with a view of IKEA and the freeway always seemed like an odd location for a luxury hotel.  The dichotomy of social existence in California is reflected perfectly in a luxury hotel next to a freeway separating the predominantly lower socioeconomic households of East Palo Alto from the Stanford University dominated Palo Alto to the west.

Four Seasons Silicon Valley East Palo Alto California

Four Seasons Silicon Valley, East Palo Alto, California

I decided to check out the freeway-side hotel as I exited University Avenue in East Palo Alto on the way to Stanford University.  Ambient music played in the lobby.  The bright sun on this 90°F October day kept the west facing window seating “awash in clear sunlight by day”.  That descriptive phrase lifted from the Four Seasons website perfectly captures the light I experienced as I walked through the hotel.  Most of the people present were in the Quattro café/bar area.  http://www.fourseasons.com/siliconvalley/photo_gallery/

 Four Seasons Silicon Valley, lobby

Four Seasons Silicon Valley lobby, East Palo Alto, California

I wasn’t dressed for public relations or The Bar.   The rooftop pool view will have to wait for another day.

Four Seasons Quattro

Four Seasons Silicon Valley Quattro Restaurant

A quick lobby walk-through and photo snaps with a stop in the toilet comprised my visit.  Five star luxury bathrooms use hand towels, not paper towels in the public area restrooms.

Four Seasons Silicon Valley, lobby restroom

Four Seasons, Silicon Valley has a $245 Bed and Breakfast rate which must make this hotel one of the lowest priced Four Seasons in the United States. 

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The train tracks separate the few blocks of upscale shops, restaurants, and bars on University Avenue east of the tracks, from the Palo Alto Sheraton and Westin and Stanford University on the west side of the tracks.  I parked in the business district and joined the multilingual crowd on the sunny sidewalks. 

Electric Car, Palo Alto, California

Electric Car, Palo Alto, California

Several people walking in front of me all turned right into a store.  Several people walking towards me all turned left into the same store.  I glanced in as I passed by the door and saw it was an Apple computer store.  Dozens of shops on the street and it seemed just about everyone on the sidewalk had walked into the Apple store.  There must have been fifteen people go inside in a 30-second period.

I turned around and went in the Apple store.  I have never been in an Apple store before.  Long white countertops had Apple products evenly spaced for consumer-user friendliness.  One counter had about six or eight computers.  There were several rows of these counters.  Another area had i-phones, and another area i-pods.  Headphones were dangling from overhead fixtures.  Dozens of people were standing in front of computers surfing the internet.   My little city of Monterey has nothing like this. 

 

The Palo Alto Sheraton and Palo Alto Westin are adjacent to each other and across the street from Stanford University.  I have stayed at both of these hotels.  The Westin is elegant and has nicer rooms.  The Sheraton has the better pool and is the place to be if you want to party.  The Westin exudes professorial sophistication and the Sheraton says California sunshine and tan maintenance.  Both hotels are outrageously high on most weekdays with $200+ rates.  Over the past year the Sheraton Palo Alto drops to $99 to $119 for some weekends, while the Westin tends to bottom out in the $129-$149 range.

The Sheraton concierge kindly provided me with a map of Stanford University and even a 10% discount card for dinner at Gordon Biersch Brewery near where I had parked my car. 

Stanford University Palm Avenue

Palm Avenue, Stanford University

Along Palm Avenue, across the street from the Sheraton Hotel, it is a 15 to 20 minute walk to the University buildings.  In the hot sun, my ears burning, the distance to the Rodin Sculpture Garden was a bit farther than I had remembered and I wished I had brought a bottle of water from my car.  The temperature controlled environment of the museum was a respite from the early fall heat of California.

Cantor Center for the Visual Arts, Stanford University

Cantor Center for the Visual Arts, Stanford university, Palo Alto, California

My Rodin knowledge is primarily from the 1989 Isabelle Adjani and Gerard Depardieu movie, “Camille Claudel”.   

The Thinker, Rodin, Stanford University

The Thinker, Rodin sculpture, Cantor Museum, Stanford University

A museum that permits photography is a pleasant surprise.

I love this painting of Napoleon. 

Napoleon, Cantor Museum, Stanford University

 Napoleon (1798), Artist: Andrea Appiani (1754-1817)

I was disappointed to take two fuzzy photographs of a painting by William Adolphe Bouguereau (1825-1905).  I purchased a print of Bouguereau’s “The Young Seamstress” in Ireland back in 1997 and it hangs in our bedroom.

There was a party scheduled for 5:30 to 7:30 with a free band and $5 microbrew beers and wines ($8) in the Rodin Sculpture Garden.  I wandered on to look for food.

 Social Butterfly, Roger Brown 1990

“Social Butterfly” 1990, Roger Brown, 1941-1997

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Naomi Klein Stanford University 10-16-08

Naomi Klein (right) and Terry Karl, Stanford University, 10-16-08

Naomi Klein, author of “No Logo” and “The Shock Doctrine”, speaking at Stanford University was the purpose of this trip. 

What does a liberal journalist have to do with hotel travel? 

Well, the main thesis of Naomi Klein’s latest book, “The Shock Doctrine is the pattern of corporatism winning out over public good through privatization and appropriation of resources, money, and law in a catalytic way of change after a major disaster.  Her thesis is supported by four main examples: Chile and the corporate overthrow of democratic socialism in the 70s, Bush’s war privatization in Iraq, hotel development on appropriated beaches after the 2004 Indian Ocean tsunami, and school privatization in New Orleans after Hurricane Katrina.

Naomi Klein spoke primarily about the current economic crisis and expressed her activism in urging everyone to hound their legislators for securing a better bailout economic package to the one Hank Paulson negotiated with the banks.

Her main social point was to stay on your legislators to enable Barack Obama to address a grassroots call for change and generate reforms for infrastructure and social policy development in a climate that is unfortunately ripe for a continuation of disaster capitalism a la Bush Administration through corporate bailouts rather than changes more directly related to the working people of the USA.

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W Hotel Silicon Valley, Newark, California

The W Hotel Silicon Valley is an easy 20 minute drive from Palo Alto.  Crossing the Dumbarton Bridge over southern San Francisco Bay reminded me of the leftover fresh crab I cracked and ate for lunch before leaving my home in Monterey.  The scent from the sea at low tide pervaded my car.

W Silicon Valley is located near the East Bay shoreline in the estuary of Newark, California.   Estuaries are a great place for bird watching.  The darkness at 10pm kept my eyes from seeing the mudflats my nose detected.

The Check-in receptionist told me I was being given an upgrade.  The room was on the 4th floor facing east.  The preferred view in this hotel is the west facing room or pool rooms.  I have stayed here probably a dozen or more times in the past six years and I have only had an interior facing room once and I couldn’t see the pool from that room, just the roof of the café area. The room looked like every room I’ve had at this hotel.  One time, years ago, I actually did receive a corner room upgrade. 

W Silicon Valley, Newark, California

Room 410, W Hotel Silicon Valley, Newark, CA

At $89 on a Starpicks rate for a Thursday night I am not complaining.  This hotel is normally twice the price on Thursdays.

Lobby was dead at 10:00pm.  One man working on a computer at a café table.

Only one bar of soap in the bathroom.  That was inconvenient to have to move the soap from the sink to the bath and back to the sink.  Ecologically, I can’t bear the thought of throwing away bars of soap after one day so one bar is a “green” move.  Personally,  I always take the soap home with me and my home supply is a little low lately.   

 W Hotel Silicon Valley bath1

Room 410, W Silicon Valley bathroom

Friday morning working on my computer and  I realize there is no coffee maker in the room.  I had to put on my glasses to read the W Hotel card on the sink counter.

“WHO DO YOU HAVE TO KNOW TO GET A CUP OF COFFEE AROUND HERE?”

The sentence on the card was written in all caps like that.  The card then said “Join us for coffee or tea, at the W Café in the Living Room this morning. Along with coffee or tea, you will find fresh-baked pastries and other tempting treats to whet your appetite.”

The card does not say if coffee is complimentary.

I had to place the card under the lamp to decipher the line at the bottom of the card, set in a smaller size font: “Can’t live without your fix?  Call Whatever/Whenever to have a coffee maker delivered to your room.”

This is a change for the W Silicon Valley.  There was always a coffee maker in the room for my hotel stays over the past six years.

I tossed on some gym shorts and headed to the lobby for coffee.  Felt a little underdressed in the elevator with a perfumed, business attire woman.  Then again, I looked like I might be headed to the workout room or perhaps I was on my way to “Wet” (the W synonym for swimming pool).

Coffee fixed I proceeded to work on my computer.

W Hotels have interesting accessories for your stay.  On the desk was a silver tube sitting in a tray labeled “WISH” and the tube was in fact a kaleidoscope.  The hotel has complimentary DVD movies for check-out and a DVD player beneath the TV.  The room has a sink, microwave, and refrigerator and two sets of plates and utensils.  Magazines are everywhere from the selection of three in the room to three more titles in the elevator vestibule.  I grabbed a copy of “Wired” to take home.

The café was busy in the morning.  I have never seen it so crowded in my previous stays as I am usually here on a Saturday or Sunday morning.  They appeared to be business guests who probably have meetings in one of the tech buildings in the business park surrounding the W Hotel.  After all, it is called Silicon Valley for a reason.

 

 

 

 

 

Update Wednesday 10-22-08.     

On Monday, October 20, I contacted Fairmont Hotels marketing department asking for clarification of the 7-Day Winter Sale promotion and Free Night offer.  I questioned the telephone customer service reply I had received regarding the free night being credited back to the guest’s account at checkout since this detail was not mentioned anywhere in the promotion terms and conditions.

This morning I received an email from David Doucette, Executive Director of Internet Marketing for Fairmont Raffles Hotels International.  The website promotion pages have been updated to include the sentences:

“Advertised rates do not include price adjustment for the free night. Free night credit is applied at check-out.”

Loyalty Traveler gives this deal a big thumbs up in light of the explicit free night clarification now shown for this promotion. 

There are still 5 1/2 days to take advantage of the great rates being offered for this 7-Day Winter sale promotion. 

The offer was a good deal and now I consider it a great deal.  So keep in mind as you read through this post that my analysis of the promotion was not based on being refunded one night’s stay.  And that free night on top of the 10% to 20% nightly rate discount makes this sale up to a 40% discount on Fairmont Hotel rooms.  This is exactly the kind of hotel deal travelers need in this economy.

 

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Fairmont’s Free Night Winter Sale Offer Looks Good, But Looks May Be Deceiving

Fairmont Hotels 7-day Winter Sale One Free Night and 20% Off

Fairmont Hotels has a Winter Sale starting today and ending at 11:59pm EST, October 27.  So, if you count today, the Fairmont Winter Sale is actually an 8-day sale.

The Fairmont Winter Sale offers Discount Rates AND one free night for stays between November 3, 2008 and April 15, 2009.

While the prices may be good rates for Fairmont Hotels there is a highly restrictive condition for this sale:

Hotel booking is entirely prepaid and nonrefundable.  No cancellations.

Fairmont Hotels 7-Day Winter Sale Terms and Conditions

Nonrefundable reservations make me cringe; especially when the rate is for a luxury hotel booking –possibly for several thousand dollars.

I’ve wanted to write about nonrefundable reservations for the past week since before reading Joe Sharkey’s New York Times article and the Fairmont special offer opens the way.  The topic of nonrefundable hotel rooms has many facets from nonrefundable, nonchangeable prepaid hotel rates to using hotel loyalty points for a free room, but with a credit card room deposit than can turn into a very expensive no-show or last minute cancellation. 

The Fairmont Hotels 7-Day Winter Sale provides me with the opportunity to discuss the booking option of Nonrefundable, PrePaid Hotel Stays compared to other more flexible hotel booking options.

Is the Savings Benefit of a Nonrefundable Hotel Reservation Really Worth the Risk?

My bias is for maintaining the most flexibility I can arrange and afford when making hotel reservations.  I have to know there is almost no chance of me missing the stay before I go nonrefundable.

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A Free Night Looks Good, But Looks May Be Deceiving

The Fairmont Hotels homepage ads look great – “Spectacular Winter Sale”

Fairmont Hotels Winter Sale advertisement

Fairmont Hotels 7-Day Winter Sale advertisement

Fairmont Hotels 20% off and a Free Night

“Save up to 20% and Receive a Free Night”

The advertisements caught my attention and my Loyalty Traveler eye for a good value hotel deal. I decided to analyze the claim a little more closely.

Running the numbers through sample bookings reveals a very different result than I expected when booking the 7-Day Winter Sale rate.  The savings are not even close to being a free night in cost savings. The nonrefundable nature of this deal makes me wary. 

You will save money with the special rate, however, for properties I checked the overall savings with Winter Sale rates was at most 20% less than a non-promotional, regular booking search with consumer-friendly no-penalty cancellation policies of arrival day to 7 nights before hotel arrival, depending on the specific hotel. 

So much for the free night claim!  A free night leads this frequent guest to expect at least a 25% discount on the normal hotel rate for a 4-night stay (most hotels in the Winter Sale offer a 4th night free).  Imagine a $100 per night regular hotel rate:

·         Night 1 = $100

·         Night 2 = $100

·         Night 3 = $100

·         Night 4 = free

To me, 4th night free means I pay $300 when the regular room rate would have been $400 for a four night stay.  Saving $100 on a $400 hotel stay is a 25% savings.

In addition to the free night, if I am saving 20% on the regular hotel rate, to me, this means I get the $100 hotel rate at $80 per night. 

On a four night stay for a hotel normally $100 per night, a 20% savings on the normal rate and a free night makes me think I will get 4 nights for the price of 3 nights at $80 each.  Paying $240 for 4 nights on a regularly $100/night room  would be an overall 40% savings. 

Now, that would be a “Spectacular Winter Sale”.

Unfortunately, for the potential Fairmont guest, my three sample searches showed only a 20% overall savings at best on a 4-night stay using the Winter Sale rate compared to the regular Best Available rate.  I guess Fairmont has a different concept of 4th night free than Loyalty Traveler.

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Loyalty Traveler searches for Fairmont Hotels 7-day Winter Sale

Rate searches conducted on 10-20-08 for a 4-night hotel stay January 16-20, 2009 at three Fairmont Hotels:

1.      San Jose Fairmont, San Jose California

2.      Scottsdale Fairmont, Scottsdale, Arizona

3.      Chateau Whistler, Whistler, British Columbia, Canada

Hotel rate search results show the Winter Sale overall hotel rate advertised as up to 20% off AND a free night is not based on the simple comparison of what any hotel guest booking the same dates through the default Best Available Rate on the Fairmont Hotels homepage would find. 

Fairmont San Jose, San Jose, California

Hotel Stay: Jan 16-20, 2009

lowest priced room, Fairmont King, Main Building, 450sq.ft.

 

$119.20 per night Winter Sale Rate – nonrefundable, no cancellations allowed; $536.48 for 4-night stay

$149 per night regular Best Available Rate (BAR) – reservation may be canceled up to 6pm hotel time, January 16, 2009.

The hotel special offer saves approximately $33 per night after taxes.  A guest booking a five-night stay at the Fairmont San Jose using the Winter Sale rate will pay the same as four nights booked through regular reservations.  I call this a 5th night free offer.

Fairmont Scottsdale, Scottsdale, Arizona 

Hotel Stay: Jan 16-20, 2009

Upper Mid-range room, Casita Suite, Premium King, 850sq.ft.

 Fairmont Scottsdale Princess plaque

 Fairmont Scottsdale Princess, Scottsdale, Arizona

 

Fairmont Scottsdale

$688.50 per night Winter Sale Rate – nonrefundable, no cancellations allowed.

4-night total rate with taxes = $2,754 + tax = $3,082.28 prepaid nonrefundable deposit

$765 per night or $3,060 for 4-night stay, booking regular website Best Available Rate reservation

Fairmont’s Winter Sale saves $306 on a $3,060 regular rate for the four night hotel stay at the Fairmont Scottsdale.  The real value of the Winter Sale in this hotel sample is just a 10% savings on a four night luxury hotel stay and comes up far short of the value expected in the advertisement for a discount AND a free night offer in the Fairmont Winter Sale.

Fairmont Scottsdale pool

Fairmont Scottsdale Princess, main pool

Fairmont Chateau Whistler, Whistler, British Columbia, Canada (ski resort)

Mid-Range room, Deluxe Valley View King

$479 per night regular reservations, $2,203.40CAD payment due 3 days to arrival Jan 13, 2009

$383.20 per night Winter Sale, $1,762.72CAD nonrefundable prepaid October 20, 2008

Winter Sale special rate saves $440.68 on a 4-night stay.

440.68/2203.40 = 20% total savings on 4-night stay.  The Winter Sale basically gives a 5th night free meaning 5 nights at the Winter Sale rate = 4 nights at Best Available non-promotional rate.

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This 7-Day Winter Sale offers a Fairmont Hotel discount for the next six months of travel.

The risk of losing a couple of thousand dollars if you need to cancel your trip to save 10 to 20% on hotel rates combined with the fact that Loyalty Traveler finds the actual savings is of significantly lower value than I would have expected with the advertised offer of a free night AND up to 20% savings makes me wary to suggest this offer to travelers. 

You should think twice before making the Winter Sale hotel commitment for any trip with much possibility of being cancelled.  Remember winter’s wicked weather.  Hotel flexible plans are often worth the extra cost.

Update to this post before actually posting on Loyalty Traveler blog 10-20-08.

Just off the phone with Fairmont Hotels to ask why they advertise up to 20% off AND a free night when my searches show only 20% off as the best offer I find. 

Where is the free night deal of the Winter Sale?

Fairmont Hotels telephone agent comes back after having me on hold for several minutes to tell me the hotel rate for the 4th night on the four night stay is refunded at check-out.

That is a great deal if true!  Why is it not written in the promotion terms?

As a consumer the refund detail is probably the most important detail I need to know next to the rate being prepaid and nonrefundable.

I would want the refund term in writing before committing to this deal.  Fairmont Hotels needs to update the 7-Day Winter Sale Terms and Conditions if this is truly how the promotion is scheduled to operate. 

Why keep the consumer in the dark about how the free night component of this hotel offer is implemented?

If the prepaid free night is refunded on check-out, then the Fairmont Winter Sale is a great deal.  Too bad the Winter Sale promotion details are not clear on this aspect of how the Free Night offer works. 

 

 

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