Comments on: Does Travelocity’s Hotel “Good Buy” Price Guarantee Pass Loyalty Traveler test? http://boardingarea.com/blogs/loyaltytraveler/2009/10/30/does-travelocity%e2%80%99s-hotel-%e2%80%9cgood-buy%e2%80%9d-price-guarantee-pass-loyalty-traveler-test/ Hotel Value for Frequent Guests Sat, 11 Feb 2012 01:23:21 +0000 hourly 1 http://wordpress.org/?v=3.2.1 By: Best Amarillo roof http://boardingarea.com/blogs/loyaltytraveler/2009/10/30/does-travelocity%e2%80%99s-hotel-%e2%80%9cgood-buy%e2%80%9d-price-guarantee-pass-loyalty-traveler-test/comment-page-1/#comment-115672 Best Amarillo roof Thu, 08 Dec 2011 23:33:04 +0000 http://boardingarea.com/blogs/loyaltytraveler/?p=2697#comment-115672 Remarkable things here. I am very happy to peer your post. Thanks a lot and I am having a look forward to contact you. Will you please drop me a e-mail? Remarkable things here. I am very happy to peer your post. Thanks a lot and I am having a look forward to contact you. Will you please drop me a e-mail?

]]> By: Elle http://boardingarea.com/blogs/loyaltytraveler/2009/10/30/does-travelocity%e2%80%99s-hotel-%e2%80%9cgood-buy%e2%80%9d-price-guarantee-pass-loyalty-traveler-test/comment-page-1/#comment-42578 Elle Sat, 27 Nov 2010 18:37:38 +0000 http://boardingarea.com/blogs/loyaltytraveler/?p=2697#comment-42578 The Travelocity guarantee if just another 'feel good' ploy to get your business. I prepaid for a Good Buy room with Travelocity for $147.32 a few hours before checkin on 11/21/2010. Minutes after buying the room, I saw that the hotel site charged a rate equal to $114.00 but I had already paid. I checked in at about 5:30 PM and checked out at 07:00 the next day to total roughly 14 hours of stay. At checkout, I was asked to pay the $114 because Travelocity didn't relay that the room was paid for already. It's a good thing I had the means to pay as I was also in a foreign country. As soon as I got to a computer, I emailed Travelocity for a refund. Travelocity contacted the hotel for the refund. So I then asked for the price guarantee difference. I was told the guarantee was only good BEFORE check in. So much for customer service to someone who's come to them over the years. NEVER AGAIN. The Travelocity guarantee if just another ‘feel good’ ploy to get your business. I prepaid for a Good Buy room with Travelocity for $147.32 a few hours before checkin on 11/21/2010. Minutes after buying the room, I saw that the hotel site charged a rate equal to $114.00 but I had already paid. I checked in at about 5:30 PM and checked out at 07:00 the next day to total roughly 14 hours of stay. At checkout, I was asked to pay the $114 because Travelocity didn’t relay that the room was paid for already. It’s a good thing I had the means to pay as I was also in a foreign country. As soon as I got to a computer, I emailed Travelocity for a refund. Travelocity contacted the hotel for the refund. So I then asked for the price guarantee difference. I was told the guarantee was only good BEFORE check in. So much for customer service to someone who’s come to them over the years. NEVER AGAIN.

]]> By: Mark http://boardingarea.com/blogs/loyaltytraveler/2009/10/30/does-travelocity%e2%80%99s-hotel-%e2%80%9cgood-buy%e2%80%9d-price-guarantee-pass-loyalty-traveler-test/comment-page-1/#comment-23380 Mark Mon, 05 Apr 2010 00:54:15 +0000 http://boardingarea.com/blogs/loyaltytraveler/?p=2697#comment-23380 I made a reservation for the Amarillo, Texas Holiday Inn through Travelocity. I tried to cancel the reservation at Travelocity. They refuse to refund anything and say I must forfeit the full price of $317. I called Holiday Inn's Central Reservation # and the Amarillo Holiday Inn. Both told me that this policy was Travelocity's, not Holiday's. I then filed a complaint with Travelocity and in an e-mail reply, they said the no refund policy was Holiday Inn's, not theirs. I have the e-mail to prove it. I'm not sure whose policy it is but either someone is lying about this or the employee's I communicated with don't know their own companies cancellation/refund policies. I These draconian cancellation policies are hardly a "GoodBuy". I made a reservation for the Amarillo, Texas Holiday Inn through Travelocity. I tried to cancel the reservation at Travelocity. They refuse to refund anything and say I must forfeit the full price of $317. I called Holiday Inn’s Central Reservation # and the Amarillo Holiday Inn. Both told me that this policy was Travelocity’s, not Holiday’s. I then filed a complaint with Travelocity and in an e-mail reply, they said the no refund policy was Holiday Inn’s, not theirs. I have the e-mail to prove it. I’m not sure whose policy it is but either someone is lying about this or the employee’s I communicated with don’t know their own companies cancellation/refund policies. I

These draconian cancellation policies are hardly a “GoodBuy”.

]]> By: Travelocity vs. hotel chain best rate guarantees revisited | Upgrade: Travel Better http://boardingarea.com/blogs/loyaltytraveler/2009/10/30/does-travelocity%e2%80%99s-hotel-%e2%80%9cgood-buy%e2%80%9d-price-guarantee-pass-loyalty-traveler-test/comment-page-1/#comment-11737 Travelocity vs. hotel chain best rate guarantees revisited | Upgrade: Travel Better Tue, 03 Nov 2009 04:03:15 +0000 http://boardingarea.com/blogs/loyaltytraveler/?p=2697#comment-11737 [...] argues that hotel companies’ own best-rate-guarantee programs are superior to the new Travelocity [...] [...] argues that hotel companies’ own best-rate-guarantee programs are superior to the new Travelocity [...]

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