Comments on: Hotels are #1 Sector for Credit Card Data Breach http://boardingarea.com/blogs/loyaltytraveler/2010/03/11/hotels-are-1-sector-for-credit-card-data-breach/ Hotel Value for Frequent Guests Fri, 10 Feb 2012 23:18:01 +0000 hourly 1 http://wordpress.org/?v=3.2.1 By: Oliver http://boardingarea.com/blogs/loyaltytraveler/2010/03/11/hotels-are-1-sector-for-credit-card-data-breach/comment-page-1/#comment-20529 Oliver Fri, 12 Mar 2010 21:52:12 +0000 http://boardingarea.com/blogs/loyaltytraveler/?p=3782#comment-20529 No, hotels shouldn't do that. My immediate question would be -- so what was wrong with your system when I stayed here the last time? Credit card companies should crack down on merchants that cause such breaches. E.g., if hotel XYZ is sloppy and causes lots of cards to be compromised, throw them out of the card program. Since credit cards are a must-have for hotels, that's a great incentive to protect the data. As a consumer I am fairly well protected and "just" have to deal with the hassle of getting the card replaced, signing an affidavid, and maybe changing all my automatic debits to another number. But I am not on the hook for massive charges to my account. No, hotels shouldn’t do that. My immediate question would be — so what was wrong with your system when I stayed here the last time?

Credit card companies should crack down on merchants that cause such breaches. E.g., if hotel XYZ is sloppy and causes lots of cards to be compromised, throw them out of the card program. Since credit cards are a must-have for hotels, that’s a great incentive to protect the data. As a consumer I am fairly well protected and “just” have to deal with the hassle of getting the card replaced, signing an affidavid, and maybe changing all my automatic debits to another number. But I am not on the hook for massive charges to my account.

]]> By: barbara delollis http://boardingarea.com/blogs/loyaltytraveler/2010/03/11/hotels-are-1-sector-for-credit-card-data-breach/comment-page-1/#comment-20514 barbara delollis Fri, 12 Mar 2010 12:45:17 +0000 http://boardingarea.com/blogs/loyaltytraveler/?p=3782#comment-20514 Ric, hi. thanks for the shout out! this is a fascintating issue that deserves our close attention. on that note, i'd like to get your take on this (yr readers are welcome to email me, too) ... Do you think hotels/chains that improve their networks' security should tout the fact to consumers -- or not? They could tell customers at the front desk or on TV system something like this: "Hotel XYZ has improved its online security to protect your credit card data." (of course, legal would probably prevent this because if there WAS a breach, then...well, just imagine.) i'll write up a story once i gather enough feedback from travelers. cheers, Barbara from Hotel Check-In at bdelolli@usatoday.com Ric, hi. thanks for the shout out! this is a fascintating issue that deserves our close attention.
on that note, i’d like to get your take on this (yr readers are welcome to email me, too) … Do you think hotels/chains that improve their networks’ security should tout the fact to consumers — or not? They could tell customers at the front desk or on TV system something like this: “Hotel XYZ has improved its online security to protect your credit card data.” (of course, legal would probably prevent this because if there WAS a breach, then…well, just imagine.)
i’ll write up a story once i gather enough feedback from travelers.
cheers, Barbara from Hotel Check-In at bdelolli@usatoday.com

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