After basking in the 80 degree sun of Monterey Bay with sea otters and sea lions on Friday, Feb 15, I had my hands freezing on the chilled steering wheel of a Toyota Corolla driving out of DIA, Denver International Airport 48 hours later on Sunday night. Despite the one-day hot spell in Monterey, the temperature this winter has been abnormally chilly in central coast California with overnight lows frequently in the 30s since December. I packed the right clothes for a high plains drifter spending time in cold weather Denver.

Southwest Airlines out of San Jose got us to Denver on time and we were on I-70 heading to the Grand Hyatt Downtown Denver before midnight. One interesting observation is the rental car rate offered at the time I booked my Southwest Airlines ticket was $90 from Payless for four days and that rate was comparable to the best rate I eventually found from FOX car rental at DIA.

Grand Hyatt Denver was part of my four night Denver hotel plan since the AAA rate was $89 last Sunday night for a downtown Denver hotel. Rates went over $200 per night for Monday and the hotel was sold out for Tuesday during the weekdays when a banking conference was in town. I had a Diamond member suite upgrade to burn before expiration at the end of February. Read More…

TripAdvisor was sued by a hotel named on the 2011 Top 10 Dirtiest Hotels in America (Jan 25, 2011) as the “Dirtiest Hotel in America”.

The Grand Resort Hotel & Convention Center in Pigeon Forge, Tennessee was the biggest loser in TripAdvisor’s ranking and a recent court ruling. The Grand Resort Hotel ranked # 1 on Tripadvisor’s 2011 Dirtiest Hotels in America.

This year, the tarnished title of America’s dirtiest hotel goes to Grand Resort Hotel & Convention Center, in Pigeon Forge, Tennessee. The southern belle hotel failed to charm TripAdvisor travelers; 87 percent of those who reviewed it recommended against staying there. The unpopular property elicited such hotel review titles as “Worst Hotel Stay of My Life,” “Stay Anywhere Else But Here,” and “Absolutely Horrible!”

TripAdvisor Lifts the Lid on America’s Dirtiest Hotels (Jan 25, 2011)

The Grand Resort sued TripAdvisor for defamation and the court ruled the “dirtiest hotels” ranking is non-actionable opinion and dismissed the case.

Read More…

What brings you to Calabasas?

This hotel brought me to Calabasas.

Hotel loyalty programs take me to places I would be unlikely to visit otherwise. Case in point was finding myself in Calabasas, California last week. The only reason I was staying in Calabasas was the Country Inn hotel was on Highway 101, convenient for my drive south to my primary destination of Disneyland, Anaheim and the location in the San Fernando Valley meant I did not have to continue on and drive the LA freeways on a Friday night. Read More…

A couple of weeks ago I stood outside on room balconies at the Hyatt Century Plaza, InterContinental Los Angeles and Beverly Hilton. Then I found myself at the Andaz West Hollywood, the hotel probably most famous for its Hyatt Riot House balconies, and I learn that the Andaz West Hollywood rooms over Sunset Boulevard are a little bit larger than the rooms on the hillside view of the hotel since the remodeled hotel enclosed the former balconies for its opening in 2009. Read More…

I sandwiched my stay at Atlantis three weeks ago with hotel stays at Sheraton Nassau Cable Beach Resort. I stayed on Cash & Points for $60 and 4,000 points per night. That worked out to US$110 per night after tax and after adding the $40 daily resort fee. Starwood charges resort fees on award stays. Hyatt does not.

Published rates for my stay dates were $239 per night prepaid, nonrefundable or $269 AAA. 15% tax and $40 resort fee on top of that. At 4,000 points per night I was getting redemption value over $60 per 1,000 points.

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Reggae music blaring from loudspeakers was a constant  during the 9am to 5pm hours at Atlantis pools. The music I heard from my room in Royal Towers came from the Grotto Pool at Aquaventure water park. Slides, pools, water rides and cafes fill the 141-acre park beside the Atlantis Royal Towers.

Aquaventure rides are complimentary for guests at Atlantis hotels. Thousands of people visit Nassau everyday on cruise ships and a limited number of day passes are available at rates around $120/adult and $80 for children up to 12 years.

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The Grotto Pool is one of perhaps four pools that featured a live dj playing reggae tunes with upbeat rhythms and frequent Bob Marley oldies blasting out across the resort.

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This balcony sits between the two towers of Royal Towers and stairways lead to the Royal Pool.

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Pools off to the sides were filled with stingrays.

Here is the same walkway viewed from my room balcony.

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Staff were continually at work maintaining the pool marine life exhibits.

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The Royal Pool.

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Aquaventure

The Mayan Temple caught my attention where I could see the sharks swimming in the pool at night from my room balcony. One of my best memories of being at Atlantis was sitting out on the balcony in the warm breeze in the quiet hours after midnight watching the animals swim in the lighted pools.

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View of Royal Towers standing at the shark pool of the Mayan Temple. A slide tube runs through the pool and riders emerge out in another pool below.

Teenagers, children and adults were loving the water slides of the Mayan Temple.

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This photo was taken just after 5pm when the Aquaventure pools and most other pools around Atlantis closed during the week of my stay. I have read the hours are extended in spring and summer.

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A children’s water big toy is near the Mayan Temple.

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This water feature was wild with little kids during the day with screaming children and exhausted looking parents.

There are snack bars around the pools with burgers, sandwiches, drinks and ice cream.

Sample snack bar prices:

  • French Fries $3.75
  • Ice Cream $7.00
  • Hot Dog $6.50
  • Hamburger $8.50
  • Pesto pasta salad $10.00
  • Roast beef sandwich $13.00
  • Drinks ? – prices were not listed on menu in my photo.

Power Tower is one of the other slide features at Aquaventure.

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There are a lot of stairs to walk for these slide rides.

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Mayan Temple and Power Tower each list four types of slides.

Lazy River Ride and The Current were two rides where an intertube carries you around the park. Two person intertubes are required for smaller children who must be accompanied by an adult.

 

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One of the safety features I liked was the presence of numerous lifeguards and spotters around the rides.

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Mayan Temple Pools leading to the Grotto Pool.

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The Grotto Pool.

The large Paradise Lagoon was another area of Atlantis with water activities.

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These are the Coral Towers hotel buildings in background. The Lagoon Bar & Grill is the shell covered feature. Beneath the Lagoon Bar & Grill are many of the aquarium exhibits at Atlantis including the clear underwater tunnel.

My next post on Atlantis Resort Paradise Island will describe some of the marine life exhibits around Atlantis.

Atlantis Resort is nicknamed “Vegas-by-the-sea” and located on the privately owned Paradise Island 5.5 miles long and less than one mile across just north of the city of Nassau, the capital of the Bahamas. A toll bridge across Nassau Harbour connects Paradise Island to New Providence island, 21 miles by 7 miles. The airport is a $32 taxi ride to the western side of New Providence Island. Cruise ships at Nassau port dock in the harbour near Paradise Island. The taxi cost is $4.00 to go to/from downtown Nassau or the Prince George Dock for cruise ships with an $11.00 minimum fare.

Atlantis developed over the past two decades and consists of six different hotels at the resort. Royal Towers is the iconic feature most recognizable as Atlantis.

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My room in Royal Towers was the top floor, third window in on right end. The central bridge is a nearly 5,000 square feet, ten room Bridge Suite that was ranked one of the most expensive hotel rooms in the world by Forbes magazine in 2003 at $25,000 per night.

Read More…

Last year I made a trip to southern California and stayed at three Hyatt Hotels in Santa Barbara, Westlake Village and Irvine. Recently Brian Kelly, The Points Guy, posted about his Thanksgiving stay at Hyatt Santa Barbara. Reading his review reminded me I never actually wrote a post about my Hotel Mar Monte stay Thanksgiving week 2010. The hotel is now called Hyatt Santa Barbara.

Highway 1 runs by my house in Monterey and becomes the Big Sur coast road just about five miles south once past Carmel. Highway 1 Big Sur driving can be 100 miles of highway bliss or hell, mostly depending on the weather. Read More…

Anthony Kiedis of Red Hot Chili Peppers, Kelly Slater 11-time world champ surfer and Mark Harmon with the actor crew cast of NCIS were unexpected encounters at the Ritz-Carlton Laguna Niguel in Dana Point, Orange County, southern California.

I didn’t see these celebrities in person. Their signatures and artistic inspiration on surfboards are displayed this month in the lobby hallways of the Ritz-Carlton Laguna Niguel as part of the surfboards in the Ritz-Carlton Laguna Niguel Fourth Annual Holiday Surfboard Auction through December 31, 2011.  Surfboard auction proceeds benefit Surfers Healing, a charity to  support children with autism through surfing. Read More…

Starwood Hotels launched a new feature this week on its hotel websites with a tab for hotel reviews.

The upper right tab “Reviews” takes you to the message:

Write a Review

If you’ve stayed with us in the past 18 months and would like to write a review for this hotel, please sign in below or enter your reservation confirmation number and last name.

I checked more than a dozen hotels in Los Angeles, San Francisco, New York and London, but I was unable to locate any hotel reviews published since this new feature launched two days ago.

Here is your chance to be the first and make an impression – good, bad or mixed about a Starwood Hotel where you stayed and have something to say.

Message at bottom right "Write the first review".

I gave the “Write a Review” page a try while writing this piece. I kind of like the idea of writing the first hotel review for a Starwood Hotel on the hotel property’s webpage.

You must log into your SPG account to start the review process.

Step 1 – Your Hotel Rating asks you to rate the hotel in several categories:

Starwood asks guest to rate the hotel in these categories.

Step 2 Your Review

Guests are asked not to state room rate paid or give personally identifiable information. Guests are also reminded to keep the review focused on the hotel.

Steps 3 asks the month of your hotel stay and one aspect of the hotel guests should know.

Step 4 – Personal Information

I blacked out my nickname since the Starwood site remembered me from my first review when I made a screenshot of this step. My nickname is not LoyaltyTraveler or LT. The site asks if you traveled for business, leisure, your elite level, location, age and frequency of travel.

You can also check a box for an email notice when your review is posted on the Starwood hotel site.

Step 5 – Submit additional SPG feedback to customer service.

This page asks you to rate your likelihood of recommending SPG to another. Finding brand advocates is all the hotel industry rage in loyalty programs these days.

I submitted my review and received a “Thank You for your review” confirmation.

Followed by the notice that reviews for a specific hotel will not be posted on the site until there are at least five reviews submitted for the hotel.

So get writing SPG members.

I’ll follow up with a date when my review is finally posted. I am curious to see if it gets posted in 2011.

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