A couple of weeks ago I stood outside on room balconies at the Hyatt Century Plaza, InterContinental Los Angeles and Beverly Hilton. Then I found myself at the Andaz West Hollywood, the hotel probably most famous for its Hyatt Riot House balconies, and I learn that the Andaz West Hollywood rooms over Sunset Boulevard are a little bit larger than the rooms on the hillside view of the hotel since the remodeled hotel enclosed the former balconies for its opening in 2009. Read More…

‘Joey Quits’ is a viral video of a guy who quits his job at Marriott Hotels Renaissance Providence accompanied by the ’What Cheer? Brigade’ band.

Barbara DeLollis, writer of Hotel Check-in at USA Today has a little more background on Joey’s story.

Hotel Check-in also has another story on a fired hotel employee at the Casa Monica Hotel in St. Augustine, Florida that is a Kessler Collection hotels and has the distinction of being the first hotel in 2010 to become part of the independent hotels affiliated with Marriott through the Autograph Collection brand.

Sean May was fired last week from his position as a front desk supervisor at the Casa Monica hotel for refusing to remove an American flag lapel pin he allegedly had been wearing to work for the previous two years.

Here are Sean May stories from Jacksonville News.

Employee told to remove US flag pin (October 13, 2011)

Hotel fires man who wore US flag pin (October 14, 2011)

The only other interesting Marriott news I have seen in the past week is Melanie Nayer’s piece on the new Autograph Collection website with no Marriott branding on its webpages. That move might be a public relations bonus in view of this flag pin issue at the Casa Monica Autograph Collection hotel.

I particularly like the disneyesque moniker for employees at the Casa Monica hotel who are called ‘Grand Performers’.

Perhaps the What Cheer Brigade should head south from Providence to Florida!

 

 

 

Maldives Wedding Bell Blues, Ireland’s (formerly the Hilton) Limerick Hotel Brothel Bust and St. Regis Mexico City $20 Mistake Rate

Maldives Wedding Bell Blues

This story just makes me sad. Anyone who has traveled to a region where the people speak a language you don’t understand has likely had the feeling of being the fool. This unfortunate Swiss couple renewed their wedding vows with a local ceremony at the high-priced Vilu Reef Beach & Spa Resort, Maldives.

The wedding ceremony You Tube video with English subtitles has gone viral as the officiant of the ceremony mocks and insults the wedding couple in the local dialect Dhivehi. The amazing part to me is the number of other local people listening to the ceremony who stand by saying nothing.

The video is 9 minutes and includes subtitles in English for offensive language by the officiant. Without subtitles you would not have a clue that anything is out of the ordinary. The story even made it to Huffington Post yesterday.

I imagine the officiant of the ceremony will spend time in jail. There could be a backlash effect for Maldives tourism. The President of the country even addressed the issue of the YouTube video in his weekly radio address.

The Vilu Reef Maldives Resort itself receives great reviews on TripAdvisor and these are reviews posted before the story broke. Rates currently posted for 2011 start at US$230 per night for a Garden Villa and $950 per night for the Presidential Water Suite accommodating four people.

Hotel in Limerick Brothel Bust (IrishCentral.com October 23, 2010 story)

The IrishCentral.com story from October 23, 2010 states this incident happened at the Hilton Limerick, however, this property went independent as the Strand Hotel Limerick in September 2008 and has actually not been associated with Hilton Hotels in over two years.

Delving into this story a little deeper I find the actual brothel event occurred in July 2008. So why is there a confusing IrishCentral.com story with 16 comments from the past week?

Bad reporting.

The truly fascinating discovery I made with this brothel story is a paper discussing the rationale for why the Strand Hotel Limerick decided Hilton branding was not in its best interest in the decision to go as a hotel independent in Limerick, Ireland. Local branding seemed more relevant to this hotel than global name recognition. The removal of the Hilton brand occurred just two months after this brothel story broke in July 2008.

Strand Hotel Limerick website.

 

St. Regis Mexico City $20 Mistake Rate

October 22 at 4:22 PST (California Time), there was a post on FlyerTalk for $20 per night room rates at the St. Regis Mexico City. Dates throughout 2011 were available at the $20 room rate.

This hotel normally publishes rates in the $300 to $400 per night range.

In less than two hours this deal was gone and the rate mistake was fixed. Who knows how many hundreds of nights were booked?

The $20 rate switched to minimum rates around $379 per night.

The St. Regis responded to the lucky $20 guests with an email later that day. The hotel agreed to honor one night at $20 (+19% tax), but additional nights would be $189 per night plus 19% tax. Potential guests were given until October 27 to accept or reject the offer.

Starwood Lurker even clarified the issue with a statement that the St. Regis would honor the first night at $20 and additional nights at $189 in the Grand Deluxe room category  originally booked with breakfast included at the hotel restaurant.

Quite a reasonable outcome. I missed this deal by about 30 minutes.

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