Making the travel industry news this week is a warning letter from the Federal Trade Commission (FTC) to 22 hotel operators

that their online reservation sites may violate the law by providing a deceptively low estimate of what consumers can expect to pay for their hotel rooms.

http://www.ftc.gov/opa/2012/11/hotelresort.shtm

Resort fees are an additional service charge covering a variety of property specific amenities and benefits for items like pool access, pool towels, wired in-room internet and property wifi, parking, bottled water, newspaper, fitness room access and more.  Read More…

I just got off the phone with my mother. She celebrated her birthday this week at the Wynn in Las Vegas. Mom needed to vent her frustrations.

So why does my Mom say she will boycott the Wynn hotel now?

My sisters prepaid her hotel stay. Turns out that when my mother checked into the Wynn she was asked for the credit card used to prepay the hotel room. She told the desk agent that the room was a birthday gift from her daughters, and then the desk agent asked if her daughter had given her the credit card for check-in.

“Why would I have my daughter’s credit card?” was my mother’s reply.

Read More…