Downgraded by Starwood …

Author: randy, January 26th, 2011

First of all this doesn’t qualify as a full-on rant. Merely, it is an exclamation of being downgraded by SPG (Starwood Hotels) in my favorite annual exercise with them—”Design Your Card.”

I just love the idea of having a custom membership card with sPG, especially that i can put my clever comments on the back. For the past several years, i’ve chosen as the hotel property image for my card the W Retreat & Spa, Maldives. That’s my aspiration goal for collecting many SPG points yesterday, today and tomorrow. I love that area and know that the hotel will be magnificent. So, i turtle my way toward earning the millions of points i want to splurge on a reward stay there.

WELL, this year i just received my annual email reminder to built my custom card and I’m all in for replicating last years as my aspiration for the W Retreat is still alive. BUT, when I go to chose from their 60 hotel options, I scan the list and move from ‘region’ view to ‘hotel’ view and and back and forth. I see a few W Hotels listed, but somehow i missed the W Retreat, Maldives. Scratching my head, I start all over—this can’t be, I mutter to myself. ALAS, I find the Maldives property for my card … but wait, SPG has downgraded me. No longer is the W Retreat Maldives and option, now it is the Sheraton Maldives Full Moon Resort. LOOK, I’m sure that the Sheraton Full Moon is a very nice property, but in my aspiration moment, it is clearly not the W Retreat. I scramble to see if perhaps the W Retreat has been closed—a possible reason, no? But, that’s not it, the W Retreat is still a Starwood property and available.

SO, there you have it, I, Randy Petersen, was downgraded on a plastic member card from the W Retreat Maldives to the Sheraton Maldives Full Moon. But I’ll do my own downgrading and just to make myself happy, I walk myself over to another card and now have the Al Maha (Luxury Collection Desert Resort, UAE) as my custom card.

That’s my story, the only time i’ve ever been downgraded by SPG and yet somehow i remain happy. Go figure.


Southwest Airlines Introduces All New Frequent Flyer Program (Hits/Misses)

Author: randy, January 06th, 2011

Rapid Rewards 2.0

Come March 1, Southwest Airlines restarts their frequent flyer program with everything brand new—except the name.

For three years Southwest Rapid Rewards has worked tirelessly toward redefining their future when it comes to loyalty programs. While not content with winning awards with the current version of Rapid Rewards, the old program simply did not measure up to the others when it came to two very important issues: 1) appeal to business travelers deep into the elite levels of other airlines and, 2) a frequent flyer program as a revenue generator. With the success of “Bags Fly Free,” Southwest still needed a program to be more flexible than the current credits system and thus (please welcome …) ‘points’ as the new measure of currency of Rapid Rewards 2.0. We might call this part of the program TrueRewards, with apologies to JetBlue’s TrueBlue program since both now award “points” based upon “airfare.” But wait, all airfares aren’t created equal and thus Southwest will award varying amounts of points based upon the price you actually pay. Want more points, pay more for the ticket or simply console yourself to flying more.

But this program is much more, in fact there’s so much more that it might border upon being complicated, especially to long-time members and fans of the simplicity of the credit-based program. Differing points based on airfare to earn and differing points based on airfare to redeem doesn’t seem so simple once you look at the actual award chart.

OK, let’s move on.

More about the TrueRewards, I mean the Rapid Rewards 2.0 program: Just like JetBlue’s TrueBlue program >> No blackout dates; all seats eligible (for redemption); points never expire. Certainly Southwest has adopted the industry standards for these types of program features and as with other programs, your points never expire with activity in the program over a 24-month period which honestly should not be a difficult thing for any member to stay active with.

Other notes (with more information to come in later editions): A credit card re-launch will include the ability to earn some tier points (elite status) based upon your credit card spend. While not being able to spend your way to a Companion Pass, it’s good to know that you’re much closer to this richly rewarded benefit than you’ve ever been in the past; the addition of true elite levels, A-List and A-List Preferred which include elite-level access at airports allowing preferred passengers lines, tier bonuses (25/100%) and the newest and greatest benefits of all, free Wi-Fi. While we can’t rely on Goggle to pay for free Wi-Fi all the time with their annual promotions, we do love the fact that Rapid Rewards becomes the first to offer free Wi-Fi for elite among the major air carriers. Bottom line, all members in the new Rapid Rewards are not create equal—thank goodness.

And finally, borrowing something from the playbook of new airline acquisition AirTran and it’s own award-winning frequent flyer program A+ Rewards, Rapid Rewards credit cardholders will now be able to redeem their points for international flights to more than 800 worldwide destinations (AirTran’s A+ Rewards members currently have this benefit in that program) and as well for hotel stays and gift cards. But if I can give you an advance tip here—while SWA became famous for peanut fares, awards to international destinations will likely be based on truffle fares. Yes, you can now go to London on an award, but you can’t earn for flights to London.

So while Rapid Rewards 2.0 can’t boast of much new for the industry, it certainly bodes well as a more flexible program and more competitive program for their members and members of other programs.

Go see for yourself at:

newrapidrewards.com

Hits/Misses: Hits will be for members who have yet to typically qualify for an award in the current credit-based system. Because of the redemption opportunities being revenue-based, short haul destinations from your location will be much more affordable and will likely make award redemption possible even for those who didn’t think they had a chance. And I really have to give their new elite levels a hit because of the free Wi-Fi and the additional bonuses (25/100%). The two misses—a simple program has become more complicated for the masses and the long haul member of the program may feel the inflation of a revenue-based redemption system.

A hit perhaps for members of other programs? Given that this program now becomes very rich on the short-haul, might we see a return to short-haul rewards from both American AAdvantage and United Mileage Plus who a few years back introduced such awards for redemptions of less than 750 (or 751 miles in UA’s case) miles. We’re just saying …


United Mileage Plus Offers 20% Saver Award Rebate to Elite Credit Card Members

Author: randy, October 11th, 2010

United Mileage Plus continues to push new buttons for members, this time for their elite members with credit card partner Chase bank. If you are a Mileage Plus Visa cardmember and a Mileage Plus elite member a new offer (with registration) allows you a special 20% mileage rebate on your next qualifying Saver Award. I like the math, I like the offer (it certainly leaves those drooling OnePass members wondering what’s ahead for them and when with the frequent flyer merger get going.)

To be eligible, you must have the Mileage Plus Visa card and be an elite member and look for a special invite in your email inbox soon. You pre-register for this at united.com/mpf940. Once all that is done, when you book a Saver Award in any class of service between October 11, 2010 and December 15, 2010 your 20% miles rebate will be posted to your account four to six weeks after you fly. AND you can get the mileage rebate for up to two people traveling on the same award reservation.

A few caveats: Roundtrip travel is required, and stopovers or open-jaws are not permitted. Miles & Money Awards and One-Way Awards are not eligible.

Here’s some rebate ideas:

Fly from North America to:

Destination

Miles needed to travel*

Miles rebate

Another continental U.S. destination

25,000

5,000

Hawaii

40,000

8,000

Europe

55,000

11,000

Australia or New Zealand

80,000

16,000


Frequent Flyer Miles Finally Gain Legal Status as “Payment”

Author: randy, July 15th, 2010

This is the type of legal case that normally would go unnoticed by most. However, I think it may be one of the most significant cases involving frequent flyer miles that I’ve ever examined. Here’s why. A recent appeals case in the Tax Court of Canada has ruled that a taxpayer can claim medical expenses of $2,060—the value of Aeroplan points used to purchase an award flight for the purpose of obtaining medical treatment. The implications from this case are less about the medical expenses claim as they are about the exact definition for and value of something being “paid.”

In 2007, the taxpayer traveled from Thunder Bay, Canada to Chicago for medical treatment. He flew on an Aeroplan award ticket using points and paying $220 taxes on the ticket. He calculated that the flight would have cost him $2,060 if he’d paid in cash and he claimed that amount as a medical expense on his income tax. The Minister of National Revenue only allowed the taxpayer to claim the cash portion of the cost of the ticket as medical expense, the $220. The Honourable Justice Brent Paris in the recent ruling stated, in part, “In this case, I find that the points given up by the Appellant for the ticket were a right, since they were exchangeable for air transportation services at his request, and that they had a value that could be expressed in money since the services for which they could be exchanged was offered for sale to arm’s length parties at a fixed price. Also, the points could be purchased for three cents apiece. By redeeming his points, the Appellant gave what was due for the services and therefore “paid” for them within the ordinary meaning of that word. It follows that the amount paid by the Appellant included 76,000 Aeroplan points.” He concluded, “For these reasons, the appeal is allowed, and the Appellant is entitled to additional medical expenses of $2,060 in computing his medical expense credit for his 2007 taxation year.”

The actual value of the Aeroplan points is of less importance to this case than whether the Aeroplan points used by the taxpayer constituted an amount “paid” for the ticket. At the hearing, counsel for the National Revenue argued that the value of the points that were used to obtain the ticket could not be determined and, therefore, that it could not be said that an amount was “paid” by the taxpayer for the ticket.

In court, the taxpayer testified that he redeemed 76,000 Aeroplan points in order to travel to Chicago and back. He booked the tickets only a few weeks before he traveled, once he had made the appointments for the medical treatment. When he filed his tax return, he checked on the Air Canada website, and found that an equivalent fare for the trip was $2,280 at that time. He produced two printouts of airfares from the Air Canada website showing that the full return airfare for a Thunder Bay to Chicago trip would have been $2,678.78 for travel in September 2008 and $2,932.18 for travel in March 2009. The former was for a “Latitude” fare type and the latter was for a “Tango Plus” fare type. Both are economy class fares. The Aeroplan redemption was similar in that it was for an economy award. As part of his defense for the medical claim and use of Aeroplan points, he stated that one could buy Aeroplan points at a cost of three cents per point and provided a printout from the Aeroplan website to confirm this rate.

National Revenue took the position that there was no amount paid by the taxpayer within the meaning of subsection 118.2(2) of the Act because no money was paid by him for the ticket. Counsel for the National Revenue said that a transfer of “money’s worth” did not constitute an “amount paid.” The word “paid” is not defined in the Act. According to the Canadian Oxford Dictionary (2nd Ed.) “pay” means:

1. Give (a person, etc.) what is due for services done, goods received, debts incurred, etc.

The definition of “payment” in Black’s Law Dictionary (9th Ed.) refers to:

performance of an obligation by the delivery of money or some other valuable thing accepted in partial or full discharge of the obligation.

The word “amount” which precedes “paid” in subsection 118.2(2) is defined in subsection 248(1) of the Act as follows:

248(1) In this Act, “amount” means money, rights or things expressed in terms of the amount of money or the value in terms of money of the right or thing, …

The judge found that the points redeemed by the taxpayer for the ticket were a right, since they were exchangeable for airline services at his request, and that they had a value that could be expressed in money since the services for which they could be exchanged was offered for sale to arm’s length parties at a fixed price. Also, the points could be purchased for three cents apiece. By redeeming his points, the taxpayer gave what was due for the services and therefore “paid” for them within the ordinary meaning of that word.

The actual value given to the Aeroplan points actually played no part in this case, given that the Reply to the Notice of Appeal which set in place the actual appeal, did not mention that the value of the frequent flyer points used by the taxpayer was in dispute, and therefore, the onus was on National Revenue to show that the value of the points was less than the amount claimed by the taxpayer. Since there was no challenge to the taxpayers printout of the Aeroplan’s Web site the value of the points were accepted as claimed.

So, what’s the big deal? Well, for the first time ever in any legal proceeding worldwide, a precedent was set that the use of frequent flyer miles can and does have the very same rights and privileges as cash or any other currency when it comes to being recognized as payment. This case and the fact that it was uphold on an appeal sets in place a basis for many frequent flyers to have their use of miles as payment actually amount to something. Now, whether this case will hold up in situations whereby a person can claim a tax deduction when using their miles for a charity or other cause remains to be seen. But the importance of this particular case and how the definitions of what payment can consist of certainly can’t be overlooked. I applaud the judge’s ruling. Now let the implications of this case move forward.


Have I missed anything?

Author: randy, April 20th, 2010

If like others that travel for business, you have recently been entertained by the seemingly sudden turn of events in rumors of a United/US Airways merger. Seems to have come out of the blue considering all the constant speculation of an earlier merger between United and Continental (which has its own sudden turn of rumors). While we hate to see airlines brands disappear, we have long been proponents of an industry that does no harm to the frequent flyer mileage savings account that most travelers have. For some of you, this latest merger talk is nothing new – you likely read my Twitter post dated February 19, 2010 where I posted the following, “Just saw more airline merger comments by UAL CEO and everyone is thinking w/ Continental. I may be alone, but my money is on UA/US Airways.” At that point no one was talking US Airways, but then again, you pay a subscription to InsideFlyer for a reason.

Here’s my take on this one since it seems to now have the highest buzz and the timing is rumored to be on/off by months end. Driven by United, it is clear that United Airlines would be the surviving brand and no doubt in my mind, that Mileage Plus would be the surviving frequent flyer program. This means – all your miles would be safe, no worries, no dilution and no problems.

This potential merger has made sense to be in recent times because I think United has been posturing themselves just for this. I don’t think they can afford Continental Airlines (known as the best run major airline in the business) and it would allow them to get comfortable in remaining relative to the industry since United does still smart by the merger of DL/NWA and there is only so much low hanging fruit (read that as “being affordable”). Yes, egos still remain in this industry. I also think that CEO Glen Tilton would like to see something of a legacy left from his time in the industry and a merger is likely the only thing left for him to hang his hat on since leading an airline from bankruptcy is hardly legend, especially since he also lead them into bankruptcy. Mr. Tilton is not a public facing CEO and I have no doubts that the power struggle of John Tague/Doug Parker would be interesting since of these three (John Tague is currently the President of United Airlines), Doug Parker is easily the most public facing and seems to feel comfortable with the public, the media and the analysts – something that I actually think would benefit UAL and give way to Mr. Tilton able to leave the industry on an upbeat note. This leaves Mr. Tague (one of my very favorite executives in the entire industry) to actually continue doing what he does best – run the business.

Of the merger of these two airlines, it is likely that no one gains more than the members of US Airways Dividend Miles. While members may miss the aggressive manner in which Dividend Miles has promoted earning Preferred status the last few years, they won’t miss the attempts by Dividend Miles to dilute those very same benefits. We’ve seen Save Dividend Miles and we’ve seen Save SkyMiles, but to date, no express effort or need to Save Mileage Plus (though, I stand by to support that effort if necessary). With the recent changes in Mileage Plus relative to upgrades, members of both programs will be comfortable with the current policies of both airlines. The biggest plus for Dividend Miles members might be that finally all the United award inventory will be shared in easy to access, something that has not been true in the past.

Overall, given that these two airlines are members of the Star Alliance and share similar partnership benefits already, this is as close to being a keeper and sleeper as they come with just the smaller hurdles to be adapted to. Smaller hurdles I might add than the recent WorldPerks/SkyMiles merger. The downside is that Barclays would be out as a credit card provider over time (Chase simply would not let this go).

Bottom line: I’m all in on this possible merger.

Now a few words about Continental and United Airlines. It was reported that Continental would make a bid for United Airlines. Frankly, I don’t think that Continental could afford United unless there was some unbundling of United before such a bid or as part of the deal. The reason is simple, the value of United’s Mileage Plus program adds a few billion dollars into the equation, a value that Continental doesn’t currently have or can calculate with their own frequent flyer program. United has for nearly ten years prepared the spinoff of Mileage Plan to the public market, a la Air Canada’s Aeroplan. Frankly, if it had not been for the dot.com meltdown starting in 2000, Mileage Plus easily would be where Aeroplan is right now and perhaps even farther along. But that story is for another day and as we all now know, the dot.com crash did happen. The point being that Continental can ill afford to pay the acquisition cost of United when United is holding this huge, though untapped, trump card in the value of United. Anyway, that’s my basic view of that situation.

Bottom line: I would not be happy with this merger.


British Airways 100,000 bonus mile credit card offer ends today

Author: randy, December 11th, 2009

The richest credit card offer ever for frequent flyer miles — British Airways, is ending today living up to its “limited-time only” announcement. Thought to perhaps go into February, this rich offer has garnered nearly 150,000 viewers to FlyerTalk and made many travelers rich with miles. It does continue with many of the benefits such as bonus for $35,000 spend and companion voucher, but the buzz was never higher than for this.

Follow the buzz!


Bid for Flights to Europe Starting at $1.47 – One Day only Auction

Author: randy, December 09th, 2009

Bid online for Lufthansa flights to Germany and other destinations in Europe  from the U.S. in a one-day only auction with bids for flights starting at just $1.47. This auction, only on Thursday, December 10 will be for flights beginning Christmas Day through April 30, 2010. The timing of this is very crucial so schedule your time at work on Thursday from 9:00 a.m. – 10:25 a.m. eastern standard time (EST). Numerous flights from the U.S. to Germany and other destinations in Europe will be open for bidding as follows:

9:00 a.m. From any U.S. destination to Europe in Business Class
9:05 a.m. From Charlotte to Munich in Economy Class
9:16 a.m. – From Chicago to Dusseldorf in Business Class
9:35 a.m. – From Florida to Frankfurt in Business Class
9:55 a.m. From New York to Dusseldorf in Business Class

In addition, a worldwide auction of 72 flights from Germany to Europe, Asia and Africa will take place from 4:00 a.m. – 10:25 a.m. EST.  Bidders who wish to participate in the auctions must use their Lufthansa.com profile username and password to log in. Customers can create a free profile under Lufthansa.com >Login > New Registration. Miles & More members can simply use their Miles & More membership number and pin tolog in and participate.

In prescribed steps, customers can then place a bid for their chosen flight: From 10 to 50 euros for an Economy Class flight to European destinations, or from 10 to 100 euros for a Business Class flight.  Bids for a seat on long-haul flights in Economy Class start at 10 euros rising to 100 euros in Economy Class, or range from 30 to 300 euros in Business Class. Participants can check directly under “My Bids“ whether their bid for their dream flight has been successful. The Lufthansa Service Center will then phone them and make an immediate booking.

Flights in the auction must be taken in the period between December 25, 2009 and April 30, 2010. If specified in the bid, they may include a feeder flight within Germany as part of the deal. Depending on availability, flights in booking classes V and Z can be re-booked for a fee of 50 euros, even if a ticket has already been issued. Should a flight be re-booked, the booking guarantee will elapse. Moreover, those flights for which tickets have been issued already cannot be cancelled. Mileage on flights won in the auction in booking classes V and Z will be credited to the accounts of Miles & More members.

Further details on individual flights are available under terms and conditions in the respective “auction room“ on www.lufthansa.com.


Up in the Air (movie review by a frequent flyer)

Author: randy, December 04th, 2009

Up in the Air, which opens today, stars George Clooney as Ryan Bingham, a corporate downsizer, motivational speaker and über frequent flyer with the loathsome job of helping fire unlucky (and unsuspecting) employees, and Vera Farmiga as the hotel-lobby-bar hottie who shares his “Airworld.”

Airworld is a mythical place where many frequent flyers find themselves going about their daily lives at 33,000 feet—a world keenly described by Walter Kirn in his book of the same name, on which this movie is based. You’ll be sure to recognize his protagonist: the well-mannered but slightly odd management-consultant or business-owner type who spends way too much time on planes. You’ll also laugh at Bingham’s countless odd mannerisms and obsessions, even as you see the hints that there is a seriously dark side to the guy’s life.

Surprisingly, the film does a truly convincing job of portraying a frequent flyer’s relationship to the skies. But as you might guess, 108 minutes isn’t long enough for real attention to be paid to the details of what it’s like to fly. Film critics will judge Up in the Air based on its cinematography and appeal, and I predict it will be a bona fide critical and audience darling. Fair enough—but it’s also fair for us to judge the movie based on the lives and times of actual frequent fliers.

To log his 10 millionth frequent-flyer mile, Bingham embarks on a complicated six-day, eight-city trip during which he juggles business, family matters and a love affair. He deals with absent car rental upgrades, a stay at a hotel where he’s not a member of the elite program, talkative seatmates, a not-especially-believable airline captain who (spoiler alert!) awards Bingham his coveted 10 millionth mile while flying over Dubuque, Iowa—and a few commercial plugs from the likes of American Airlines, Hilton HHonors and Hertz’s #1 Gold Club.

Let me make one thing clear to my fellow flyers who will flock to see this film: In the hopes of identifying with the nuances of elite cards, pursuit of miles and “That’s me!” moments, you may be missing some very good entertainment. So, see it once for yourself and see it again for the story line because this one will surely have the Oscar buzz! But beyond the Clooney factor, the miles, the identification of the road warrior and the theme that no man is—or at least no man should be—an island, the true stars of this film might be the real-life interviewees who have lost their jobs. That element of the story will surely strike a chord with sympathetic audiences.

Is the movie real? Well, Director Jason Reitman told me that two years ago, he did a mileage run in December from Los Angeles to Chicago just to requalify for elite with United. He bought a Gino’s pizza right there in the airport, then flew directly back. That’s real enough for me—he knows the game.

Rating: Five upgrades.

NOTES:
As to the “product placement” of American, Hilton and Hertz: American does well, they seem to over promote the Concierge Key program which really does exist — but is invitation only so don’t get any ideas. The overall images of American in the movie are positive. Rating A.

As for Hilton, the hotels look fine, the hotel bar where the pickup scene is truly Hilton and of course the pillow that George Clooney is leaning on and the robe that co-star Vera Farmiga half wears is truly Hilton style (haven’t seen those items listed on eBay yet.). But, in a scene where Mr. Clooney overhypes the ability for HHonors members to go to the head of the checkin line, well let’s say that may be true but the way it was portrayed in the movie was a bit arrogant and wanted to make me go back to being a regular member, not to be seen elitist. Could have been written in with a little less pompous so will have to write them down to a rating of B-.

As to Hertz #1 Club Gold. Well, let’s say that in rating their part in the movie from one to five, I’d give it a 2, as in “2 many mentions of Hertz #1 Club Gold.”. Entirely too commercial and this is a weakness on the part of the director Jason Reitman to let some of the commercial interests write their own parts into the script. One of the most cringing parts of the movie from the eyes of the road warrior is when Ryan Bingham (George Clooney) returns to Chicago unsuspectingly to surprise his elite status loving love interest and uses the Hertz #1 Club Gold. He appears to use the service but yet when driving away from the Hertz lot in the snow, the Hertz rental agent in the lot raises his clipboard and yells “You forgot to give me your Hertz #1 Club Gold card number.” I wanted to stand up and yell, “It’s in the members rez profile dummy, how do you expect he was able to use the #1 Club anyway.” Well, to the delight of the actual film critics, I didn’t. Too bad there isn’t a real car rental company named “Maestro.” (see the movie and you’ll get that joke). Hertz, you actually are number one, as in one out of five for your part in the movie … Rating D+.

As mentioned, we easily adopt Jason Reitman, the director of the movie as a fellow frequent flyer. About the only criticism we have (love the opening music by the Dap Kings) is that in all his flying time (about 100,000 miles annually), has he really paid attention to who flies these planes? I know, Hollywood can be tight and as such, he likely casts Sam Elliott because he’s worked with him in Thank You for Smoking. But Sam Elliott wearing the uniform of an American Airlines pilot awarding Ryan Bingham (George Clooney) his ten-millionth frequent flyer mile is just a little too close to the parachute ripcord. Sure, I know that American is located in the Dallas/Ft. Worth area and there is certainly a history of the old west there, but please, Sam Elliott (and I like him for his cowboy dude roles) is not pilot material. The only real miscast part of the whole movie.

There is a very positive effect that will come out of this movie and I’ll refer to it as the Clooney Connection. Many of the more traveled frequent flyers who amass the miles and the mileage runs have often suffered as fools in the eyes of significant others or distant employees and even family members in the role of “I don’t get it.” Now that we have Mr. Box Office, George Clooney, playing the role of a miles obsessed man traveling with the goal of achieving his 10,000,000th frequent flyer mile, how hard do you think it will be to simply refer to Mr. Clooney when he stands up to collect an Oscar for this movie. Seriously, when you tell your wife or others that George Clooney is playing you as a road warrior in this movie (forget the rest of his sins), you’ll never ever have to plea for a kitchen pass for a mileage run or answer the question about seeking frequent flyer miles again. What’s good for George Clooney (more miles) is good for us all. Frankly, I was going to suggest that he play the part of me if they ever did a movie about frequent flyer miles anyway.

Notable quotes from the movie:

Do you want cancer? (do you want the can, sir?)

Everyone needs a co-pilot

To know me is to fly with me

What’s in your backpack

I have a number in mind and I haven’t hit it yet

Nothing cheap about loyalty

322 Days on the road, 43 miserable days at home

Where are you from?


Community Mileage Run

Author: randy, November 01st, 2009

The most infamous mileage run ever conceived is ready for flight with nearly 250 frequent flyers from around the globe gathering in Chicago, New York, Frankfurt and Oslo to partake in a series of flights that serve no purpose other than to boost one’s mileage balance and to be able to talk about frequent flyer miles non- stop for four whole days … might as well include the nights as well. We’ll have a special ‘LiveFlyer’ blog about the mileage run starting on Tuesday.

It is called the Star Alliance MegaDO.


Up in the Air: This is a Mirror Image of You

Author: randy, September 09th, 2009
Up in the Air: This Is A Mirror Image of You
[Here's a reprint of a story ran in InsideFlyer magazine in August 2001]

Author Walter Kirn has embarked on a frequent flyer journey in the persona of Ryan Bingham. Bingham is the frequent flyer in all of us, and you’ll enjoy reading about his antics in this hilarious new book (Movie of same title to be released in Dec. 2009).

“Up In The Air,” a new novel from author Walter Kirn, has become an instant cult classic among the mileage junkies who inhabit the unique, and often times absurd, world of miles and points.

Ryan Bingham is the frequent flyer at the center of this story – and he is one of us. He sits next to us as we navigate the demands of our business travel and our need to earn frequent flyer miles. Ryan makes his living as a career transition counselor (read: He professionally fires people), but he also lives a parallel life trying to accumulate one million frequent flyer miles.

For many of us, this product of fiction will read like a non-fiction diary. In fact, readers may well be forced to read the book twice – once to savor the color commentary on life as a frequent flyer and the familiar references to things we endure in our own quest for the holy grail, and a second time to enjoy the story line.

Like riding a raft in the ocean, Kirn’s book gently moves the reader from crest to crest of Ryan’s quest, yet never neglects the troughs in between. We share in Ryan’s ecstasy over seeing his miles post after completing his final push: a fiendishly difficult itinerary of eight cities and countless meetings in just six days mixing business, pleasure, and family duties. He’s convinced he can pull things off, conditions permitting-and there, of course, is the catch. Weather problems. Maintenance foul-ups. Needy seatmates. Mysterious credit card glitches. Deepening guilt for his professional sins. The persistent sense that someone is paging him over the airport loudspeaker. Through it all, though, Ryan Bingham points his compass at true north: one million miles. Six zeroes and a one. And you, the reader, follow along like a travel companion, experiencing all the joys and sorrows that are par for the frequent flyer course.

This excerpt from the novel will give you a taste what you are in store for:

“Finally, someone has come up with a name for it. “I call it Airworld; the scene, the place, the style,” Ryan says. ”My hometown papers are USA Today and The Wall Street Journal. The big-screen Panasonics in the club rooms broadcast all the news I need, with an emphasis on the markets and the weather. My literature — yours, too, I see — is the best seller or the near-best seller, heavy on themes of espionage, high finance and the goodness of common people in small towns. In Airworld, I’ve found, the passions and enthusiasms of the outlying society are concentrated and whisked to a stiff froth. When a new celebrity is minted in the movie theaters or ballparks, this is where the story breaks — on the vast magazine racks that form a sort of trading floor for public reputations and pretty faces. I find it possible here, as nowhere else, to think of myself as part of the collective that prices the long bond and governs necktie widths. Airworld is a nation within a nation, with its own language, architecture, mood and even its own currency — the token economy of airline bonus miles that I’ve come to value more than dollars. Inflation doesn’t degrade them. They’re not taxed. They’re private property in its purest form.”

“Up in the Air” is the first – and will surely remain the best – novel about one man’s quest to accumulate one million frequent flyer miles. From the opening chapter to the closing sentence, this is a witty chronicle of life as a frequent flyer. And, while millions of us share in this quirky yet consuming pastime, it took Walter Kirn to expose our behaviors and to make a brilliant social observation in the process.
As a frequent flyer myself, there’s one last thing I can say when reviewing this book: I’ve read it, I’ve flown it, I’ve earned it, I’ve upgraded it, and I’ve lived it. I am this book.

CHAPTER ONE
Up in the Air, By WALTER KIRN
Doubleday

To know me you have to fly with me. Sit down. I’m the aisle, you’re the window–trapped. You crack your paperback, last spring’s big legal thriller, convinced that what you want is solitude, though I know otherwise: you need to talk. The jaunty male flight attendant brings our drinks: a two percent milk with one ice cube for me, a Wild Turkey for you. It’s wet outside, the runways streaked and dark. Late afternoon. The first-class cabin fills with other businessmen who switch on their laptops and call up lengthy spreadsheets or use the last few moments before takeoff to punch in cell-phone calls to wives and clients. Their voices are bright but shallow, no diaphragms, their sentences kept short to save on tolls, and when they hang up they face the windows, sigh, and reset their watches from Central time to Mountain. For some of them this means a longer day, for others it means eating supper before they’re hungry. One fellow lowers his plastic window shade and wedges his head between two skimpy pillows, while another unlatches his briefcase, looks inside, then shuts his eyes and rubs his jaw, exhausted.

Your own work is done, though, temporarily. All week you’ve been out hustling, courting hot prospects in franchised seafood bars and steering a rented Intrepid along strange streets that didn’t match the markings in your atlas. You gave it your all, and for once your all was good enough to placate a boss who fears for his own job. You’ve stashed your tie in your briefcase, freed your collar, and slackened your belt a notch or two. To breathe. Just breathing can be such a luxury sometimes.

“Is that the one about the tax-fraud murders? I’m hearing his plots aren’t what they used to be.”

You stall before answering, trying to discourage me. To you, I’m a type. A motormouth. A pest. You’re still getting over that last guy, LA to Portland, whose grandson was just admitted to Stanford Law. A brilliant kid, and a fine young athlete, too, he started his own business as a teen computerizing local diaper services–though what probably clinched his acceptance was his charity work; the kid has a soft spot for homeless immigrants, which pretty much describes all of us out west, though some are worse off than others. We’re the lucky ones.

“I’m on page eleven,” you say. “The plot’s still forming.”

“It hit number four on the Times list.”

“Don’t read that paper.”

“You live in Denver? Going home?”

“I’m trying.”

“Tell me about it. Nothing but delays.”

“Foul weather at one of the hubs.”

“Their classic line.”

“I guess they don’t take us for much

these days.”

“Won’t touch that. Interesting news about the Broncos yesterday.”

“Pro football’s a farce.”

“I can’t say I disagree.”

“Millionaires and felons–these athletes sicken me. I do enjoy hockey, though. Hockey I don’t hate.”

“That’s the Canadian influence,” I say.

“It ameliorates the materialism.”

“In English?”

“I talk big when I’m tired. Professor gasbag. Sorry. I like hockey, too.”

The atom was split by persistence; you relax. We go on chatting, impersonally at first, but then, once we’ve realized all we have in common–our moderate politics, our taste in rental cars, our feeling that the American service industry had better shape up soon or face a crisis–a warmth wells up, a cozy solidarity. You recommend a hotel in Tulsa; I tip you off to a rib joint in Fort Worth. The plane heads into a cloud, it bucks and shudders. Nothing like turbulence to cement a bond. Soon, you’re telling me about your family. Your daughter, the high school gymnast. Your lovely wife. She’s gone back to work and you’re not so sure you like this, though her job is only part time and may not last. Another thing you dislike is traveling. The pissy ticket agents. The luggage mix-ups. The soft hotel mattresses that twist your spine. You long for a windfall that will let you quit and pursue your great hobby: restoring vintage speedboats. The water–that’s where you’re happiest. The lake.

Now it’s my turn. I make a full report. Single, but on the lookout–you never know, the woman in 3B might be my soul mate. Had a wife once, the prospect of a family, but I knew her mostly through phone calls across time zones. Grew up in Minnesota, in the country; father owned a fleet of propane trucks and served as a Democrat in two state legislatures, pressing a doomed agricultural agenda while letting his business slip. Parents split while I was in college, an eastern hippie school–picture a day care run by Ph.D.’s–and when I got home there was nothing to come back to, just lawyers and auctioneers and accusations, some of them true but few of them important. My first job was in computers. I sold memory, the perfect product, since no one has enough of it and everyone fears some competitor has more. Now I work as a management consultant, minoring in EET (Executive Effectiveness Training) and majoring–overwhelmingly, unfortunately–in CTC (Career Transition Counseling), which is a fancy term for coaching people to understand job loss as an opportunity for personal and spiritual growth. It’s a job I fell into because I wasn’t strong, and grew to tolerate because I had to, then suddenly couldn’t stand another hour of. My letter of resignation is on the desk of a man who will soon return from a long fishing trip. What I’ll do after he reads it, I don’t know. I’m intrigued by a firm called MythTech; they’ve put out feelers. I have other logs in the fire, but no flames yet. Until my superior flies back from Belize, I work out of Denver for ISM, Integrated Strategic Management. You’ve heard of Andersen? Deloitte & Touche? We’re something like them, though more diversified. “The Business of Business,” we say. Impressed me too, once.

As the hour passes and the meal comes (you try the Florentine chicken, I take the steak, and neither of us goes near the whipped dessert), the intimacy we develop is almost frightening. I’d like to feel it came naturally, mutually, and not because I pushed. I push sometimes. We exchange cards and slot them in our wallets, then order another round and go on talking, arriving at last at the topic I know best, the subject I could go on about all night.

You want to know who you’re sitting with? I’ll tell you.

Planes and airports are where I feel at home. Everything fellows like you dislike about them–the dry, recycled air alive with viruses; the salty food that seems drizzled with warm mineral oil; the aura-sapping artificial lighting–has grown dear to me over the years, familiar, sweet. I love the Compass Club lounges in the terminals, especially the flagship Denver club, with its digital juice dispenser and deep suede sofas and floor-to-ceiling views of taxiing aircraft. I love the restaurants and snack nooks near the gates, stacked to their heat lamps with whole wheat mini-pizzas and gourmet caramel rolls. I even enjoy the suite hotels built within sight of the runways on the ring roads, which are sometimes as close as I get to the cities that my job requires me to visit. I favor rooms with kitchenettes and conference tables, and once I cooked a Christmas feast in one, serving glazed ham and sweet potato pie to a dozen janitors and maids. They ate with me in rotation, on their breaks, one or two at a time, so I really got to know them, even though most spoke no English. I have a gift that way. If you and I hadn’t hit it off like this, if the only words we’d passed were “That’s my seat” or “Done with that Business Week?” or just “Excuse me,” I’d still regard us as close acquaintances and hope that if we met again up here we wouldn’t be starting from zero, as just two suits. Twice last October I sat in the same row, on different routes, as 1989′s Miss USA, the one who remade herself as a Washington hostess and supposedly works nonstop for voting rights. In person she’s tiny, barely over five feet. I put her carry-on in the overhead.

But you know some of this already. You fly, too. It just hasn’t hooked you; you just don’t study it.

Hey, you’re probably the normal one.

Fast friends aren’t my only friends, but they’re my best friends. Because they know the life–so much better than my own family does. We’re a telephone family, strung out along the wires, sharing our news in loops and daisy chains. We don’t meet face-to-face much, and when we do there’s a dematerialized feeling, as though only half of our molecules are present. Sad? Not really. We’re a busy bunch. And I’m not lonely. If I had to pick between knowing just a little about a lot of folks and knowing everything about a few, I’d opt for the long, wide-angle shot, I think.

I’m peaceful. I’m in my element up here. Flying isn’t an inconvenience for me, as it is for my colleagues at ISM, who hit the road to prove their loyalty to a company that’s hungry for such proof and, I’m told, rewards it now and then. But I’ve never aspired to an office at world headquarters, close to hearth and home and skybox, with a desk overlooking the Front Range of the Rockies and access to the ninth-floor fitness center. I suppose I’m a sort of mutation, a new species, and though I keep an apartment for storage purposes–actually, I left the place two weeks ago and transferred the few things I own into a locker I’ve yet to pay the rent on, and may not–I live somewhere else, in the margins of my itineraries.

I call it Airworld; the scene, the place, the style. My hometown papers are USA Today and the Wall Street Journal. The big-screen Panasonics in the club rooms broadcast all the news I need, with an emphasis on the markets and the weather. My literature–yours, too, I see–is the bestseller or the near-bestseller, heavy on themes of espionage, high finance, and the goodness of common people in small towns. In Airworld, I’ve found, the passions and enthusiasms of the outlying society are concentrated and whisked to a stiff froth. When a new celebrity is minted in the movie theaters or ballparks, this is where the story breaks–on the vast magazine racks that form a sort of trading floor for public reputations and pretty faces. I find it possible here, as nowhere else, to think of myself as part of the collective that prices the long bond and governs necktie widths. Airworld is a nation within a nation, with its own language, architecture, mood, and even its own currency–the token economy of airline bonus miles that I’ve come to value more than dollars. Inflation doesn’t degrade them. They’re not taxed. They’re private property in its purest form.

It was during a layover in the Dallas Compass Club, my back sinking into a downy sofa cushion and coarse margarita salt drying on my lips, that I first told a friend about TMS, my Total Mileage System.

“It’s simple,” I said, as my hand crept up her leg (the woman was older than me and newly single; an LA ad exec who claimed her team had hatched the concept behind affinity credit cards). “I don’t spend a nickel, if I can help it, unless it somehow profits my account. I’m not just talking hotels and cars and long-distance carriers and Internet services, but mail-order steak firms and record clubs and teleflorists. I shop them according to the miles they pay, and I pit them against each other for the best deal. Even my broker gives miles as dividends.”

“So what’s your total?”

I smiled, but didn’t speak. I’m an open book in most ways, and I feel I deserve a few small secrets.

“What are you saving up for? Big vacation?”

“I’m not a vacation person. I’m just saving. I’d like to give a chunk to charity–to one of those groups that flies sick kids to hospitals.”

“I didn’t know you could do that. Sweet,” she said. She kissed me, lightly, quickly, but with feeling–a flick of her tongue tip that promised more to come should we meet again, which hasn’t happened yet. If it does, I may have to duck her, I’m afraid. She was too old for me even then, three years ago, and ad execs tend to age faster than the rest of us, once they’re on their way.

I don’t recall why I told that story. Not flattering. But I wasn’t in great shape back then. I’d just come off a seven-week vacation that ISM insisted I take for health reasons. I spent the time off taking classes at the U, hoping to enrich an inner life stretched thin by years of pep-talking the jobless. My bosses matched my tuition for the courses; a creative writing seminar that clawed apart a short nostalgic sketch about delivering propane with my father in a sixty-mile-per-hour blizzard, and a class called “Country-Western Music as Literature.” The music professor, a transplanted New Yorker in a black Stetson with a snakeskin band and a bolo tie clipped with a scorpion in amber, believed that great country lyrics share a theme: the migration from the village to the city, the disillusionment with urban wickedness, and the mournful desire to go home. The idea held up through dozens of examples and stayed with me when I returned to work, worsening the low mood and mental fuzziness that ISM had ordered me to correct. I saw my travels as a twangy ballad full of rhyming place names and neon streetscapes and vanishing taillights and hazy women’s faces. All those corny old verses, but new ones, too. The DIA control tower in fog. The drone of vacuum cleaners in a hallway, telling guests that they’ve slept past checkout time. The goose-pimply arms of a female senior manager hugging a stuffed bear I’ve handed her as we wait together for two security guards–it’s overkill; the one watches the other–to finish loading file cubes and desk drawers and the CPU from her computer onto a flat gray cart whose squeaky casters scream all the way to an elevator bank where a third guard holds down the “open” button.

I pulled out of it–barely. I cut that song off cold. It took a toll, though. Because I seldom see doctors in their offices, but only in transit, accidentally, my sense of my afflictions is vague, haphazard. High blood pressure? No doubt. Cholesterol? I’m sure it’s in the pink zone, if not the red. Once, between Denver and Oklahoma City, I nodded off next to a pulmonary specialist who told me when I woke that I had apnea–a tendency to stop breathing while unconscious. The doctor recommended a machine that pushes air through the nostrils while one sleeps to raise the oxygen level in one’s blood. I didn’t follow up. My circulation is ebbing flight by flight–I can’t feel my toes if I don’t keep wiggling them, and that only works for my first hour on board–so I’d better make some changes. Soon.

Excerpted from Up in the Air by Walter Kirn. Copyright (c) 2001 by Walter Kirn. Excerpted by permission. All rights reserved. No part of this excerpt may be reproduced or reprinted without permission in writing from the publisher. (C) 2001 Walter Kirn All rights reserved. ISBN: 0-385-49710-5