I ask this, relatively, controversial question after two experiences using them last year.

I ask this based on two experiences last year. The oldest in Berlin was rescued by the Hyatt by crediting back the upgrade suite for the stay where I had the problem, and the next stay. In addition they guaranteed the suite on the second occasion and duly delivered.

I raise the question today as I had a remarkably similar experience to that in Berlin, when staying in the Hyatt Regency at San Francisco Airport. I should start by saying that I have stayed at this property on dozens of occasions, and probably at least six times in 2011. In addition I have paid for suite upgrades as well as received free upgrades here before.

When you check the Hyatt web site you will see that the HRSFO only has two types of Suite:

 

 

 

 

 

 

 

 

 

These are the Business Suite and Peninsula Suite.

I booked my Suite Upgrade via my Private Line Agent about 2 weeks ago, but the hotel did not seem to have any problem confirming space. However, now I check-in I find they are now calling the ‘Executive Parlor’ room a Suite. The Agent at check-in told me that all Suites were on the Second Floor – not true – I have had Suites on several floors here – notably the 8th or 9th Floor.

A Suite?

The other coincidence is that the room at HRSFO is almost the same as the Grand Hyatt Berlin was trying to call a Suite.

My only other issue appears to be that I am right above their Sports Bar – Knuckles. As I have a flight at 0700 tomorrow, I wonder how well I will sleep?

Room with a view, and noise?

So I ask, are Suite Upgrades just a way of upgrading Diamond Gold Passport members to bigger rooms, when calling them a Suite?

Posted by mark | 8 Comments

As part of the deeply discounted BA sale tickets offered at the start of December, I booked a trip to San Francisco over New Year. This featured my favourite flight (London City Airport to JFK, Via Shannon), and then some American Airlines segments within the US. These would help me requalify for BA Gold, one of my 2012 plans.

For those not in the know, BA operates (usually) two flights per days from London City Airport (LCY), to New York JFK. On the Eastbound leg, the flight stops in Shannon to refuel. This however, has the advantage of being able to pre-clear US Immigration in a very civilised way. When you arrive at JFK you come in as a domestic flight and can be in a cab in five minutes.

The plane that BA uses is an all-Business Class (Club) configuration with 32 seats. (8 rows 2-2, AB/JK)

BA A318 used one the route

 

Check-In and Lounge

I checked in online 24 hours before and upon arrival introduced myself to the BA employee near the entrance to the LCY Terminal. This was where the whole ‘Evicted for Emin’  saga started. That is covered pretty well in that post so I won’t go in to it again.

After the pretty fast and friendly security at LCY I was in the lounge. Despite being there 90 minutes before (you really only need to be there 30 minutes before), it was pretty packed. An usual mix of business people, families and clearly rich middle aged couples were present. BA were only operating this flight twice in the week, and only one flight on each day. I think this accounts for it being more packed than normal.

 

On Board

Upon boarding I was greeted by a very friendly Purser – I recognised her from my first trip on the flight. I settled in to 1K and was pleased when 1J remained empty at take off.

The take off is fun, as the runway at LCY is quite short and they power the engines and then take off the breaks. You take off over the London Olympics site and the window seat offered a good view.

Olympic Stadium

BA serve starter and a drink between London and Shannon.

The seats are fully flat beds with plenty of legroom:

Legroom in Row 1

Arrival and Departure from Shannon

On arrival at Shannon there is a five minute walk to US immigration and customs. If you have checked bags you have to wait for them to be processed before going to the processing area.

Before getting to the INS staff you have a further security check but there is no arch so shoes come off, but not belts, wallets etc and you do not need to take laptops out of the bag. Very civilised.

You next proceed to US Immigration where they do the normal checks but with a charm that you could say is the Irish rubbing off. I joked with the inspector about their portfolio of picture of me taken over the years.

After this you exit the processing area there is a small seating area to wait until the plane is ready for reboarding.

Small waiting area at SNN

On Board – SNN to JFK

I took a moment on reboarding to take a couple of images of the cabin and seats:

Cabin View

Seats 1A/1B

The cabin is refreshed during the short stop.

After take off the staff start the meal service with a drink, followed by lunch and cheese/desert. About 90 minutes before landing they do an Afternoon Tea service of sandwiches or salad.

On my flight the staff were great – attentive, professional yet friendly and very efficient. I really enjoyed the flight and would give it 4 stars, despite the seat issue.

On arrival at JFK, I was out, across the other side of the terminal (you get in at Gate 1, and the exit is by Gate 12), and on the Airtrain in about 8 minutes.

Overall

A really good flight, made so by the crew and the speed of Immigration. Whilst it takes longer to fly this way I still prefer it as my favourite way to the USA.

Avios Points Earned

BA credit Executive Club and Avios points as if it were First Class, making it very rewarding for travellers.

 

 

Posted by mark | One Comment

I checked in online with BA 24 hours before departure and printed a boarding pass for 3J. When I arrived at the airport, the staff told me that I had my seat changed to 3B – ‘in order to accommodate a family’. We had a look at the seat chart and found that 1J/1K were both free and as everyone had pretty much checked in, they moved me to 1J and blocked 1K. Pretty nice of them in the circumstances.

Imagine my surprise when I boarded only to discover Tracey Emin sitting in 3K and 3J empty. Seems that I was relocated in order to accommodate Ms. Emin having 2 seats. Not fair BA!

However, to be totally balanced, I was happy with 1J/1K as I had two seats together. Perhaps it would have been better if BA had proactively moved me to 1J/1K and explained that they had a VIP on board who needed to two seats.

(To be truthful this is only made slightly worse by the fact that I loathe Ms. Emin’s work! For those that have any interest in her – Wikipedia Article Link)

 

Posted by mark | 5 Comments

Since I reviewed the Priority Club VISA card some months ago, they have launched a second card in the UK.  Applications via this link (not sponsored).

The differences are summed up by the Helpful table on the site:

Clearly the big issue is the £99 joining fee and hence the increased APR. However, the very attractive 20,000 points (40% of the way to Platinum Priority Club) might be worth it.

In addition if you earn a lot of your miles from staying at IHG hotels, then this seems a good deal to me.

 

Posted by mark | 2 Comments

Seems that Hilton wants to get a off to a good money saving start for customer wishing to book weekends for the whole of 2012 (well after about 16th Jan from what I can see). Rate do seem pretty good:

http://hhonors.hilton.com/en/hhonors/promotions/hi_hhonors_JanuarySaleEN_1/index.jhtml

Rates for London:

Central and Northern Europe:

 

A random check on the Hilton Brussels City shows a good discount on the ordinary Pre-Paid rate for the Deluxe Room of EUR61.

There is no list of North American hotels but you are encouraged to search. A choice in April, for 1 weekend night at the Hilton New York yielded a saving of $101 per night

SUMMARY:

If you know your travel plans in advance these rates do represent a very good deal across a wide range of cities for a large part of 2012.

 

Posted by mark | One Comment

Should you wish/need to be in New York between 6-15 of January 2012 then NY1.Com reports that some upscale hotels are doing very good deals.

The Hyatt 48 Lex at 48th Street  and Lexington and Andaz Wall Street limited availability rates of $200 a night, half what they normally cost.

Whilst the $200 rate may well be ‘half what they normally cost’ it’s only about $15 less than the Advanced Purchase Rate on a basic room at the Hyatt 48 Lex when I checked the 6th Jan.

Hyatt 48Lex Rates

I could not find the Hotel Week Rate at the Andaz Wall Street, but did find a great weekend rate less than the $200 offered under this deal. Again checking the 6th Jan:

Andaz Wall St. Rates


Posted by mark | No Comments

From Las Vegas International Airport – long time source of frustration from travellers, comes the latest victory in the US Transportation Security Administration’s efforts to prevent another 9/11 style attack. There have been numerous reports of excessive searching, extension of the TSA mission to train stations, and abuse of the travelling public over the last year.

Few come as well timed for the post-Turkey chat around the dinner table as this one from the UK’s Daily Mail.

The woman was flying home and was not allowed to take a cupcake through to the plane as the icing (frosting) could be considered a gel and therefore not allowed.  It appears that earlier in the week the same passenger had taken two cupcakes through Boston Logan airport without incident. The TSA representative at LAS however explained that this was because Logan TSA wasn’t doing its job.

A TSA official, as they always do, says they are reviewing the incident and that passengers are allowed to take cakes through security.

Full details http://www.dailymail.co.uk/news/article-2078325/Frosted-cupcake-sparks-airport-terror-alert.html

 

Posted by mark | No Comments

Unfortunatly one of the Tube Unions has called a strike for 26 December as they don’t like how much they get paid for working on a Public Holiday. The High Court refused the application from Transport for London to stop the strike but the Court has failed to publish its reasons.

It seems therefore, that the strike will be going ahead with much disruption to travellers possible.

BBC Report – http://www.bbc.co.uk/news/uk-england-london-16302714 . TfL’s side of the story – http://www.tfl.gov.uk/corporate/media/newscentre/22153.aspx

As it is TfL were running a reduced service that day. Full details of what is running and when over the Holiday period are available at – http://www.tfl.gov.uk/assets/downloads/festive-leaflet.pdf

Perhaps most shockingly for our US Friends – LU said a pay agreement with Tube workers meant drivers have 43 days’ annual leave which means they have to work some public holidays, including Boxing Day.

Posted by mark | One Comment

BBC Radio has just reported that BA (or rather its parent company) has reached a binding agreement with Lufthansa to acquire bmi.

This scuttles Virgin’s plans to buy bmi.

More soon!

BBC Report – http://www.bbc.co.uk/news/business-16298167

But not good news if you work for bmi I fear:

British Airways owner IAG has agreed a binding deal to buy BMI from Lufthansa for £172.5m, but has warned the deal could lead to job losses.

Lufthansa has the option to sell both bmibaby and bmi regional before the deal with IAG is completed, in which case the price IAG pays would be cut.

Posted by mark | 2 Comments

As many readers will know the EU has a range of Data Protection Laws, all based on a common format. This is standard, as each member of the EU enacts the regulations differently. However, each place a set of restrictions on who can receive data and what they can do with it. For example, typically the person who the data is about (the Data Subject) must be told the purpose(s) for which their data is to be used, and when the data is no longer needed the person collecting it should delete it.

However, in the aftermatch of 9/11 the US wanted a lot more information about people flying to the US. Airlines collect a lot of data about passengers during a booking, and through frequent flyer schemes know a lot more than you might think. (For example, during the merger of United and Continental, United is going to go back and recalculate the way Million Miler status is credited. For me they have to look at all my flights back to 1984 – can you imagine how much data that is?)

The US typically does not have as restrictive laws on Data Protection and so some tension has existed between the EU and US and Passenger Name Records (PNRs), what they should contain and what they can be used for.

Last week a little noticed new version of the agreement was signed. The new agreement is such a concern that European Data Protection Supervisor has complained about the agreement. He mentions several concerns, which passengers really ought to know about. When your airline says it is passing your information to the Appropriate Authorities this is what they mean:

  • The data will be kept for 15 years
  • The purposes for obtaining and keeping the data should be restricted to preventing terrorism or transnational crime
  • Too much information is being passed to the US
  • Data Subjects have inadequate rights
  • The DHS plans to transfer this data to other US authotiries, or third countries, without appropriate data protection guarantees and the third countries are not prevented from sharing the data further

 

My friend Chris Pounder has developed an excellent marked up version of the Agreement, with a commentary that any traveller bound for the US might find enlightening - http://amberhawk.typepad.com/files/eu-usa-pnr-deal-amberhawk-analysis.pdf I commend this as a read to take away with you for Christmas mileage runs.

Chris teaches Data Protection and has a keen interest in these areas. He has identified a number of significant issues which should concern travellers, in addition to those mentioned above:

  • There is no requirement to follow data protection obligations – just an aspiration to do so.
  • There is no definition of what ‘transnational crime’ means AND the agreement allows data sharing for things other than terrorism or transnational crime
  • The Agreement allows for a review after 7 years of operation, this might allow for an extension of the data retention period for a further 10 years.
  • The various data protection agencies in the EU have no authority or ability to advise on the Agreement
  • No independent audit or reporting is planned and no data will be published about well (or otherwise) the agreement is working
  • The EU Commission has acted to prevent this being discussed by the elected EU Parliament, where these types of agreement have had problems before
  • Typically information about criminal convictions is treated as Sensitive Personal Data and a higher threshold for release is required. This is not the case with the Agreement, allowing information about even low level criminal convictions to be shared between the EU and USA. Even when these have nothing to do with terrorism or transnational crime.
  • Whilst the DHS will provide information about this agreement they are only going to publish it in the Federal Register, on their web site, and report to Congress about it. They may ask air carriers to include information in the Contracts of Carriage (note: not in the ticket purchase)

Whilst all of this might be academic, but the agreement does cover more things that just crime – for example someone failing to pay child support and planning  a holiday in the US could be stopped under this agreement.  If the DHS suddenly looses a laptop or memory stick with all of this data on it, there is no requirement to tell anyone whose data has been lost. How much value would that have to identity thieves?

Hidden in Article 20 of the Agreement is a provision to further weaken the Data Protection contained in the Agreement with the US wanting further consultations on lowering the protection even further in the future!

 

Posted by mark | No Comments

Found these this morning:

British Airways

Business Class – Athens to San Francisco = EUR 1,523.70 and to New York = EUR1383.70

Business Class – Milan to San Francisco = EUR 1,657.85

Lufthansa

Business Class – Athens to San Francisco = £1,277

Delta

Business Class – Athens to San Francisco = £1,313

USAirways

Business Class – Rome to San Francisco = £1,233

 

(Samples based on Out – 29 December / Back 1 January 2012)

Posted by mark | No Comments

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