Comments on: Ah, what a refreshing morning of flying!

By: Dan

Dan — Tue, 14 Jul 2009 03:51:48 +0000

Just what do you mean by older? Mother? Grandmother?
The view from down below is different than the view from the middle.

By: HunterSFO

HunterSFO — Mon, 13 Jul 2009 19:04:04 +0000

Anyone had any experience with *outstanding* USSCare employees? I’m just saying…

By: Gary

Gary — Sun, 12 Jul 2009 21:55:28 +0000

Not to take away from how special this can be. I know that it can be. United really does have a handful of *outstanding* employees.

But they REALLY stand out because they ARE the exception.

Now, they’re truly special precisely because they offer service ‘from the heart’ rather than out of a corporate culture that breeds it, or because the company incentivizes it, etc. But because they are outstanding PEOPLE.

So I respect them MORE for it, not less. But it’s noticeable against the backdrop that is United, sadly.