February 24th, 2010 at 10:47 pm

Chris said,

I spent 45 min on the phone w/2 AA reps today trying to get a 6:40 layover/misconnect caused by IB fixed. After 15 the first agent, who couldn’t understand a 14 segment ticket, said “hold one moment” and TRANSFERRED ME.

2nd agent took 20 min to understand what I wanted (simple explination was offered, “Take MIA-MAD-IST on 3/30 and IST-MAD-SJU turns into IST-MAD-MIA-MCO”) FINALLY told me their computer link to IB was down and that I would have to call back tomorrow.

What a joke.

February 24th, 2010 at 11:06 pm

Miss Swan said,

Dear Super 80,

You are an ASS!

Love,

Onemileatatime Readers

February 25th, 2010 at 1:38 am

Ripper3785 said,

don’t feed the trolls!

February 25th, 2010 at 8:18 am

Super80 said,

No, it’s not, @Despina. Being able to freely express ideas is one of the benefits of living in a non-dictatorial society.

The sycophants, apologists, and sheep will keep speaking and sucking up to a kid. Find lives, people.

February 25th, 2010 at 10:51 am

lucky said,

@ Chris — Ouch, very frustrating. I used to think the award desk at AA was good, but not anymore.

@ Despina — I sure can, but I don’t feel the need to block some of my most loyal readers. Someone that comments within an hour of me posting must be a *very* loyal reader.

@ Vagabond Jim — Yeah, that’s the plan this year. I say that every year, don’t I? But I mean it this year!

February 25th, 2010 at 3:31 pm

Chris said,

So a fun update, had to cancel the MIA-IST & MCO-LHR portions of the trip (~ 1/3) but at least I’m getting a mileage refund.