I’m sure many of you have already seen this, though if you haven’t, check out this letter a United customer received in response to a complaint. Has to be one of the funniest things I’ve seen in a long time.
I’m sure many of you have already seen this, though if you haven’t, check out this letter a United customer received in response to a complaint. Has to be one of the funniest things I’ve seen in a long time.
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September 10th, 2012 at 10:53 am
Jamison said,
LOL!! hilarious Ben
September 10th, 2012 at 10:54 am
Jon H. said,
INSERT COMMENT HERE
September 10th, 2012 at 10:55 am
colleen said,
…and cleverly titled, too! LOL!
September 10th, 2012 at 10:58 am
chris said,
Lol, amazing! I think this is even worse than the 1+ month non-response for a complaint I sent in.
September 10th, 2012 at 11:22 am
ChineseScouser said,
Made my day
September 10th, 2012 at 11:33 am
Jon said,
I got a similar letter from Delta a couple years ago and they gave me an additional $200 in compensation if I remember correctly.
September 10th, 2012 at 11:35 am
FEV said,
That’s funny!
September 10th, 2012 at 11:36 am
Solar said,
They don’t even spell specific correctly.
September 10th, 2012 at 11:36 am
Nat Arem said,
@chris, it recently took United a month to get back to me after I complained about a cancelled flight (an ORD-LHR flight during the Olympics no less). They really suck these days.
September 10th, 2012 at 12:31 pm
Joe said,
I don’t get it. Was something edited out of the post?
September 10th, 2012 at 12:32 pm
BBTBphile said,
I can’t see the image… Can someone post it here?
September 10th, 2012 at 12:33 pm
AK said,
Anyone want to play Mad Libs?
September 10th, 2012 at 12:34 pm
lucky said,
@ Joe — Do you not see the picture in the link?
September 10th, 2012 at 12:36 pm
DanR said,
@Nat Arem, it recently took UA 3 months to get back to me after I complained about a canceled flight (IAD-AUA). And I am still waiting on another complaint about a canceled flight from July (AMS-IAD). PMUA handled these within a couple weeks.
September 10th, 2012 at 12:37 pm
DanR said,
FT pic isn’t loading but twitter is:
https://twitter.com/asreese/status/244884094331260930/photo/1
September 10th, 2012 at 12:44 pm
Joe said,
Thanks DanR. No I couldn’t see the pic in the FT post. I see it on Twitter though. Possible work filter issue, I suppose.
September 10th, 2012 at 12:56 pm
Paladin said,
That’s great! The fact that its a physical letter is even better–who still gets letter responses?? That kind’ve reminds me of an e-mail I got last week from US Airways Cruises — TBD, open it up, and it was blank except for their form “Forward to a friend” and legal text.
September 10th, 2012 at 2:57 pm
Benny said,
That’s too funny!! They really do care.
September 10th, 2012 at 3:07 pm
Paul said,
That is what giving up looks like!! When all you can muster is the name and address of the receipient because its required by the postal service……
September 10th, 2012 at 3:32 pm
Aaron said,
That was my letter! Pic was missing from FlyerTalk for a brief moment so that I could edit out the name of the poor person that signed it. Back up now! Either way, resolution in that they called me back today so SPECIFIC ITEM is on the way. I did forget to ask what it was, so the mystery continues!
September 10th, 2012 at 4:13 pm
Nat Arem said,
DanR, sounds about right for post merger. Pathetic.
September 11th, 2012 at 4:01 pm
Marjorie said,
I had to write to united for an incident that happened last sept on our trip from vegas to pittsburgh..long story, short; they really messed up our trip home and they never did fix it…oh well..
September 13th, 2012 at 2:35 am
roger boyd said,
on that trip is when David Lisonbee started an affair with Boyd ‘s wife. But did 4life even respond to the other issues in Orem, Utah
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