After fatal computer errors and confusion between Auckland and Oakland last week I really shouldn’t be surprised.
Last night my delight came from Delta, as I tried to book an award ticket on Air Tahiti Nui:
Me: “Hi, I’d like to book a ticket between Los Angeles and Tahiti — airport code papa papa tango — on your airline partner Air Tahiti Nui. I have the flight number and date that should be available if that helps.”
Agent: “Which airport in Tahiti were you looking at flying into? Port-au-Prince?”
Me: “No, into Papeete. The code is P-P-T, papa papa tango.”
Agent: “I don’t see any space to there, but I see space on our Delta flight to Port-au-Prince connecting in New York. That would price out at…”
Me: “Sorry if I wasn’t clear, I’m talking about Tahiti and not Haiti.”
Agent: “Oh… can you spell that for me?”
Me: “Yes, the city name is P-A-P-E-E-T-E, and the airport code is papa papa tango.”
Agent: “Oh, I see the space to Puh-peet [let's not even talk about the pronunciation of that] but it’s not confirming. Let me check with a supervisor why that might be.”
*On hold for a few minutes*
Agent: “Thanks for your patience, I finally figured out why it’s not confirming. That airline isn’t one of our partners!”
F. M. L.