Last week I wrote about the rumor that Hilton would be adding suite upgrades to the terms and conditions of their program for HHonors Diamond members. This was long overdue, given that:

a) Hilton’s top tier status hasn’t been competitive with Hyatt and Starwood for a long time now
b) There was virtually no difference in elite benefits between Gold (mid tier) and Diamond (top tier) members

Well, Hilton now officially has the benefit listed on their website.

The benefit is listed as follows:

Conrad® Hotels & Resorts, Hilton Hotels & Resorts and DoubleTree by Hilton™ Benefits

All Hilton HHonors Diamond guests will receive each of the following:

Upgrades to Preferred Rooms.
Diamond HHonors guests will receive upgrades to preferred rooms, based on availability for the entire stay at the time of check-in. Upgrades for Diamond HHonors guests may include the next-best available room from the room type booked. Upgrades may also be rooms with desirable views, corner rooms, rooms on high floors, rooms with special amenities, rooms on Executive Floors**, or suites, as identified by each property. Some exclusions based on rate and room type may apply. See Terms & Conditions for details.

It’s interesting to note that the suite upgrades only apply at Conrad, Hilton, Doubletree, and Waldorf Astoria hotels. But what’s interesting, and concerning to many, is how they phrase the benefit. They say that upgrades “may include” the next-best available room, rooms on high floors, rooms with special amenities, suites, etc. Compare that to Starwood, which promises an upgrade “to the best room at check-in including standard suites.”

Now I don’t know if Hilton’s verbiage is intentional or not, but it certainly seems to give hotels the right to deny suite upgrades, even if they’re available. Compare that to Starwood, where you might have to fight at the front desk for ten minutes, but you’ll get your suite upgrade if they’re still selling that suite. So I don’t think there’s any reason to be alarmed, though it’s definitely interesting.

The other good news, as expected, is that Diamond members no longer have to choose between the 1,000 point bonus and an upgrade/breakfast. They now get all the benefits at Conrad, Hilton, and Doubletree hotels. This was also long overdue, given that Hyatt and Starwood both offer their members a welcome amenity in addition to upgrades, etc.

It will be interesting to see if Hyatt and Starwood react to this news. It has been rumored that Starwood will start offering Platinum members free breakfast as of March 1, so I think now more than ever it’s pretty certain this will happen. It will be interesting to see if Hyatt reacts, since I’m not sure they need to. They offer Diamond members four confirmed suite upgrades a year, which I think is an awesome benefit, since you can lock in upgrades on the stays you really want. It would be nice to get space available suite upgrades in addition to that, though I’m not even sure I’d want unlimited space available suite upgrades to replace the four annual confirmed suite upgrades. I think it’s more likely that they would start counting award stays towards elite status, allow suite upgrades to be applied on award stays, etc.

Hilton Diamond members, how ya feeling? Excited? Worried about how they’re phrasing the benefit? Indifferent?

In other news, there’s a flying pig outside my window. Mark this story as “developing.” It’s more than a rumor, but the verdict is still out there on some details.

Savvy points aficionados have long flocked to Hyatt and Starwood because they generally have the most rewarding hotel loyalty programs. Historically Hilton hasn’t had very exciting promotions, and their top tier elite benefits weren’t great. Actually, one of their biggest problems (from my perspective) is that they don’t do enough to distinguish between top tier and mid tier elites. Despite a substantial difference in the number of nights required to achieve status (60 nights vs. 36 nights), the benefits are almost identical on paper. The major distinction is that Diamond members (top tier elites) are guaranteed access to the executive lounge, while Gold members (mid tier elites) get it on a space available basis. Still, in all the years I’ve been a Gold member, I’ve always received club access.

That being said, it seems like Hilton is finally doing something to distinguish between the two tiers, by offering Diamond members suite upgrades on a space available basis at Hilton, Conrad, Doubletree, and Waldorf Astoria properties. Furthermore, Diamond members will receive all MyWay benefits when staying at Hilton, Conrad, and Doubletree hotels, instead of having to choose between them (meaning they’ll earn a points bonus, free internet, and lounge access/breakfast).

While some suggest the program is supposed to kick in on January 18, there are no firsthand reports yet. There’s more on the topic in this FlyerTalk thread, and you can even see a picture an employee snapped of the new program here.

If this is all true, Hilton has quickly entered the “big leagues” of awesome top tier hotel elite status, along with Hyatt and Starwood.

The other really interesting thing about Hilton is that you can earn Diamond status just by spending $40,000 annually on their Surpass credit card. So if you’re not a super-frequent hotel guest but want those stays that you do make to be special, it makes more sense than ever to switch over some spend to the Hilton Surpass American Express credit card.

Anyway, as soon as I see a formal announcement I’ll be sure to post again. But way to go, Hilton!

Would anyone switch to Hilton as a result of this? Put $40,000 of spend onto their credit card? Upgrade from Gold to Diamond?

Hilton is offering those with a Visa Infinite card (a Visa card starting with 411945) instant HHonors Gold status valid for one year. You just need to enter the first six digits of the card along with your Hilton account information here.

The Gold status posts instantly, which is the best offer for Gold I’ve seen in a very long time. Hilton HHonors Gold is by far the best mid-tier hotel elite status level, given that it comes with both free breakfast/club lounge access and internet.

I’d get in on this ASAP before they pull the offer.

(Tip of the hat to Gary)

Let’s face it, there aren’t very many exciting fourth quarter hotel promotions. Hyatt is offering 5,000 Gold Passport points after every three nights spent at their hotels, while Starwood is offering double or triple base points depending on which nights of the week you’re staying.

That’s why Hilton’s fourth quarter promotion isn’t half bad, given that they historically run weaker promotions than Hyatt and Starwood. Through December 31, Hilton is offering either double base points on all stays, or one free night after every four stays or ten nights spent at Hilton hotels on eligible rates. You have to register and choose one or the other, and once you make your selection you can’t change it. There’s also a fairly long list of non-participating hotels.

While this promotion probably isn’t worth mattress running for, it’s not a half bad promotion compared to the competition.

(Tip of the hat to Leonard)

Per this Milepoint thread, the Hilton Garden Inn Toronto Airport is offering 250 Hilton HHonors points for “liking” them on Facebook. Earlier today they posted the following on their wall:

Hello from Toronto, Ontario CANADA to Hilton Garden Inn fans! The team at the HGI Toronto Airport would like you to become our Fan as well…so much so we are offering a 24 HOUR FAN BLITZ…all you have to do is LIKE us on our Facebook page in the next 24 hours and we will reward you with 250 Bonus Hilton HHonors points! Email us at yyzta-salesadm@hilton.com with your Hilton Hhonors info so we can get your points posted!

They posted this at 2:30PM CT, so I suspect it will be valid till the same time tomorrow (Thursday).

Oddly I don’t actually see the above post there anymore, though I’m not sure if that’s a function of me being stupid (fairly likely), or them having removed it. Either way, they’re interacting with people posting on the wall, so I assume it’s still live.

Now while “liking” the Hilton Garden Inn might sound like fun, if you “like” my blog on Facebook I’ll give you 250 Lucky’s coins points (the redemption chart hasn’t been published yet). Don’t all “like” at once now, or I might not be able to honor this special promotion. ;)

(Tip of the hat to bne99)

Virgin Velocity is offering residents of Australia over the age of 18 with elite status on a competing airline a status match.

The instructions are as follows:

Who is eligible for a status match with Velocity?

If you are an Australian resident, over the age of 18 and hold a status higher then entry level in another airline loyalty program*, you may be eligible for a status match.

How do I apply?

To be considered for a status match, please email the following to statusmatch@velocityrewards.com.au:

  1. In the subject line, include the status you are seeking to be matched to (e.g. Gold)
  2. Your Velocity membership number. If you are not a Velocity member, join now using ‘STATUSMATCH’ as the promotional code
  3. A copy of your most recent frequent flyer monthly statement or a scanned copy of your current frequent flyer card. Your statement or card must clearly show the date of validity and your current status level

What happens next?

Please allow 4 weeks for processing after receipt of your request. If your request is approved, confirmation will be sent to you by email^ and you will receive a Velocity membership pack containing your new card in the mail.

The major exclusion to note in the terms and conditions is the following:

3. Members from frequent flyer programs of our our following alliance partnerships frequent flyer programs are ineligible to apply: Air New Zealand, Delta, Etihad Airways, Singapore Airlines and Virgin Atlantic.

What makes this most interesting is that Platinum members in Virgin Velocity get Hilton Diamond status, while Gold members get Hilton Gold status. Apparently the Hilton status is valid for six months, and if you make four stays within that time period it’s extended to a full year.

Furthermore, Virgin Velocity Gold and Platinum members get Delta SkyClub access as well when traveling Delta the same day.

So if you live in Australia (or have an address in Australia… or have the ability to have something sent to an address in Australia), this deal might be for you.

(Tip of the hat to Gary)

Let’s face it, there’s a reason many retailers participate in online shopping malls — cause they need some bonus offers to sell their products. Yes, that’s why Bob’s Denture Mart, the Overpriced Chocolate Store, and the Tijuana Botox Clinic can all be found in your favorite online shopping mall (or something like that).

And then once in a while legitimately useful retailers participate in the online shopping malls, and even though the bonuses might not be great, it’s totally worth taking advantage of since they’re for purchases you would make anyway.

That’s why people are quite excited that Amazon is now partnering with a couple of airlines on the shopping mall front. You can now earn one US Airways Dividend Mile per dollar spent at amazon.com by going through their shopping portal.

Hawaiian Airlines is even more generous, offering two Hawaiian Miles per dollar spent at amazon.com through their shopping portal. Not to discount the value of Hawaiian Miles, but they’re probably not especially useful to most of us since we won’t rack up a meaningful amount, though it’s worth noting that they’re partners with Hilton. You can convert Hawaiian Miles to Hilton HHonors points at a 1:2 ratio in 5,000 mile increments.

In other words, $2,500 in spend on amazon.com earns you 5,000 Hawaiian Miles, which earns you 10,000 Hilton HHonors points.

Keep in mind that all of this is in addition to the miles you usually earn for credit card spend.

Hilton has unveiled their third quarter promotion, which runs from July 1 through September 30, and offers guests double miles or points throughout the promotion period. One has to register for their preferred earning method (double points or double miles) before check-in to qualify. Also, there’s a huge list of excluded hotels.

As usual for Hilton, this is nothing exciting, though bonus points are bonus points. Now I’m just curious to see what the other programs offer in the way of promotions. Here’s to hoping that Hyatt Gold Passport at the very least brings back “Gx” bonuses (which offer a certain number of bonus points per stay at select properties, historically in addition to any other promotions).

On the hotel front, I think the really telling thing will be whether or not Hyatt returns faster free nights this year (whereby historically you get one free night at any Hyatt in the world for every two stays). They’ve run it every year for a long time now, so if they don’t, I think we can all agree what affect launching a credit card has on a loyalty program. I have faith in the folks at Hyatt, though.

(Tip of the hat to Fly Gracefully)

There’s not a whole lot of information about the offer yet, though Hilton HHonors’ Facebook page is advertising a 48 hour sale between 12PM ET June 14 and 12PM ET June 16.

The text reads “Save up to 40% and earn 2,500 Hilton HHonors bonus points on your next stay.”

I’m guessing the 40% off rate will be non-refundable and based on the flexible rate (so probably not 40% off an advance purchase rate), and I have no clue what the terms and conditions are for the 2,500 bonus points (whether it only applies for one booking, an unlimited number of bookings, or what).

Either way, this is worth keeping an eye on, especially in conjunction with the free Hilton HHonors Gold status offer going on right now.

Hilton is offering those with a US-issued Signature Visa credit card instant HHonors Gold status through August 31, 2011. If you stay three times by August 31, 2011, your Gold status will be extended through March 2013.

For those that are already HHonors Gold or Diamond members, registering for the above offer will earn you 5,000 bonus Hilton HHonors points (which will post in 1-2 weeks).

While Hilton’s top tier status isn’t all that great, they have one of the best mid tier elite programs, with upgrades to club rooms on a space available basis. Actually, one of the major problems with the HHonors program is that there’s not enough differentiation between their top tier and their middle tier.

Through May 3, Hilton is offering the first 80,000 people that “like” them on Facebook 250 bonus Hilton HHonors points. Just go to their Facebook page, “like” them, then click the “Like us for Points” link on the left side of the page. Once you enter your information you’ll be eligible to receive the points.

Now, not that I have any pride, but at a certain point I have to put a price tag to “liking” something, don’t I?

(Tip of the hat to Loyalty Traveler)

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