Remember that Delta/Northwest flight from San Diego to Minneapolis that overshot the airport by, oh, about 150 miles? Well, the story just got weirder. I totally expected them to have been asleep, but check out the latest news on the topic:

Instead, Cole and Cheney told investigators that they both had their laptops out while the first officer, who had more experience with scheduling, instructed the captain on monthly flight crew scheduling. The pilots were out of communication with air traffic controllers and their airline for more than an hour and didn’t realize their mistake until contacted by a flight attendant, the board said.

I’m trying my best to wrap my head around this. Let’s be honest, pilots “cheat,” but at the same time the rules are meant to be broken. Many times they’re talking when the cockpit is supposed to be “sterile,” while other times they no doubt use their laptops during flights. But how can two pilots with a combined total of over 30,000 hours of experience forget to do their jobs for over an hour while they’re fully awake?!?

I want to believe it, but I just can’t. There’s gotta be more to this….

Today’s a big day. Delta and Northwest have officially become one, at least in terms of their frequent flyer programs. I am now a Delta Platinum Medallion, as opposed to Northwest Platinum. And you know something, I think Delta deserves a big pat on the back for how they handled the merger.

Yeah, there were quite a few “enhancements.” Yeah, Delta Diamond status was a bit of a disappointment. Yeah, “best in class” is just a marketing term. Yeah, there’s still massive inconsistency when it comes to aircraft hard products, from the ghetto Northwest planes without any form of entertainment to the pimped out Delta cabins that have more forms of entertainment than Best Buy.

But, they’ve accomplished an incredible task with ease, at least from the customer’s perspective. The transition has been virtually seamless, given what a massive project they undertook. I remember first hearing about the merger and thinking there’s no way in hell two massive airlines could merge without some major hiccups. But there haven’t been any — for months I’ve been able to get upgrades on Delta (as a Northwest Platinum), Delta/Northwest are now leaving from the same terminals at most airports, SkyClub’s have been “born,” and ultimately the frequent flyers have been merged without too much anger (yeah, that’s a relative term).

So yeah, well done, Delta! In the meantime I’ll continue to sit on the sidelines of the Delta forum on FlyerTalk with popcorn and a big smile on my face.

Now that Delta has unveiled a few more details about their new top tier status, let’s summarize what you get for your 125,000 MQM’s or 140 segments per year with Delta:

  • 125% mileage bonus (which Platinum members used to get)
  • Free SkyClub membership (which Platinum members used to get)
  • Priority upgrades over Platinum members
  • A dedicated phone line
  • Two “choice” benefits

So basically this is Platinum status from a few years ago, before all the double elite qualifying miles promotions and all that other good stuff. The idea as such of a fourth tier is a good one, in my opinion, given the huge combined elite ranks of Delta/Northwest. I would expect that Platinum members will have close to a 100% success rate with domestic upgrades. Other than that, the benefits are by no means fantastic, although they’re not bad either. The one thing I was desperately hoping for were some “real” systemwide upgrades which wouldn’t require a ridiculously expensive coach fare, but they quite purposefully left that out.

I would argue that despite requiring 25,000 more flown miles, Diamond isn’t as good as Executive Platinum at American or 1K at United, thanks largely to the international systemwide upgrades. Diamond is probably better than US Airways Chairman, although that has more to do with the product as such instead of the actual benefits. As of now they have a slight edge to Continental, although I bet we’ll see some adjustments in Continental’s program soon.

I see a lot of people speculating about how the other airlines will react to this. I’m betting they won’t. This is a non-event. American and United know their elite programs are better, so there really isn’t much of a need to throw in a free lounge membership or more redeemable miles. Continental is the only airline where we might see a reaction, but that has a lot more to do with their transition to the Star Alliance than anything else.

The only thing I’m really not sure about is the awesome new “rollover” benefit which Delta has introduced, whereby “extra” elite qualifying miles count towards next year’s status. Will the other airlines match? It wouldn’t surprise me, but I’m not counting on it. If United matched I might just have 1K in the bag till 2013. ;)

Finally we have some real details about Delta’s fourth tier, which will be called Diamond status. According to The Salt Lake Tribune article, Diamond status will require 125,000 elite qualifying miles or 140 segments.

What are the benefits? Well, Diamond, Platinum, and Gold members have ticketing fees waived for bookings made by phone, online, or in person (big whoop), and Diamond members get a free SkyClub membership, which, up until a few years ago, was included for Platinum members. Is that really it? There has to be something else, given that we’re talking about 125,000 elite qualifying miles a year here. No improved international upgrades? No other priority services? I hope there’s more to this.

Here’s a VERY cool change, though:

For the first time, miles accumulated beyond the threshold for membership in each medallion level will be rolled over to the following year instead of being voided.

For the sake of Delta/Northwest flyers, I’m hoping there are a few more benefits for being a Diamond member….

By the way, I’d love to know what math The Salt Lake Tribune is using:

Delta Air Lines is adding a fourth tier of benefits for ultra-frequent fliers who make the equivalent of 41 cross-country trips a year.

125,000/41=3,049 miles per roundtrip, which means around 1,525 miles each way. How is 1,500 miles a “cross country trip?” That’s hardly even a midcon….

At least they consistently delay flights way in advance. Yesterday afternoon at around 2PM my DTW-TPA flight was already showing a 90 minute delay. That’s usually not so bad, but it was the difference between an 11:30PM and a 1AM arrival, so I didn’t get home before 2:30AM.

Some of you might recall that I mentioned this flight was zeroed out for several days now, but last minute it showed they were selling three more seats. So as is usually the case, bumps come when you don’t expect them (or want them), but don’t come when you do. I’ve found that to be the case consistently, unfortunately.

Anyway, I had a fantastic weekend in Ann Arbor filled with more miles and points than I’d care to think about for a very, very long time.

I just got off a Northwest flight from Tampa to Detroit, and wanted to post some quick thoughts:

  • I was on a DC9, which is one ancient bird. When I peaked into the cockpit I really thought I was in some aviation museum.
  • All three flight attendants had AFA pins on. For those of you that don’t know, the AFA is the flight attendant union, and I’m guessing this has something to do with Delta, given that their flight attendants aren’t unionized, but Northwest’s are (as of now).
  • There was one old(er) male flight attendant that was sweating like crazy and kept touching his soaking wet hair as he was preparing the drink cart without ever washing his hands. Furthermore, as he dumped out the bucket with the ice from the last flight in the lavatory sink, the ice scooper totally touched the lavatory handle more than once. Eeek! 
  • The seatbelt sign never went off and there was no announcement from the cockpit until just before landing.
  • For dinner in first class they had cold chicken with pasta or a turkey sandwich. I went with the pasta. Back when Northwest was Northwest, they’d have hot food, but this was still pretty tasty and perfectly adequate for a two hour flight.
  • The guy sitting across from me was totally wasted. As we landed he asked me for the time and then asked me where I was connecting to. Eh….? Of course there was more to him being wasted, but I found that to be an odd interaction.

phpeiryxxpm1

This evening I was booked on a flight from Tampa to Detroit which looked rather full, but not overbooked. I made a post asking whether or not they might need volunteers, and the consensus was no. One reader that frequents the route even said I had a “0 percent chance of bump.” :(

Well, not only did they need volunteers, they needed lots of them! They were both overbooked and weight restricted (it was a DC9). They were offering a $300 voucher and hotel with a seat on the first flight out tomorrow morning. I wanted to take it, but had to say no. I absolutely have to be in Ann Arbor tomorrow at noon, and just can’t risk not being there. One delay and I’d be screwed. Besides, my brother flew out just to spend time with me, so I couldn’t do it to him (although in fairness I’m now waiting at DTW because his flight was two hours late).

So the moral of the story? Bumps always happen when they’re least convenient, and most importantly, there’s ALWAYS a chance at a bump, no matter how a flight looks a few days out.

Now, here’s to hoping for some love from Northwest on my return, which shows as P2Y0 as of now.

Since I mostly fly United, I’m used to learning about a four hour delay ten minutes before the flight is scheduled to depart. Well, tonight I’m flying Northwest to Detroit, and I’m meeting my brother there. I purposely scheduled it so that we would get in within 15 minutes of each other, but his flight is already showing a 25 minute delay. Now, that’s no big deal, but the flight isn’t for another six hours. If I ever saw a delay at United six hours in advance, I would assume the plane was on a different planet.

So, is Northwest just that good at predicting delays, or is this small delay a sign of what’s to come?

On the plus side I’ll be flying into DTW, so I can just ride the train from one end of the concourse to the other until he gets there without a chance in hell of getting bored….

So tomorrow evening I’m flying from Tampa to Detroit, and the flight looks rather full (P4Y5), but probably not full enough to get a bump, at least as of now. That’s kind of a blessing, since I have to be in Ann Arbor on Saturday morning. The return, however, looks a bit more promising. It’s currently sold out in coach and only has a three seats remaining for sale in first class.

Nonetheless, of the three flights I’ve taken on Northwest that were zeroed out at the time of check-in, none needed volunteers. Any predictions from the Northwest flyers?

On one hand I’m excited about the fact that I’m flying Northwest, because they moved to the Delta/United terminal, which means I can use the SkyClub before my flight. On the other hand I’m flying on a DC9 in first class, which I’m pretty sure is an oxymoron. At least there’s food to keep me entertained….

Since I’ve been Northwest Platinum, every single upgrade has cleared at the six day upgrade window. Wait, I take that back, every upgrade has cleared by the six day upgrade window at the latest, many even seven days out. Now, in all fairness that has only been about a dozen flights, but half of them have been on “busy” days of the week.

Compare that to United, where as a 1K with nearly 200 segments this year I don’t think I’ve had a dozen upgrades clear at my 100 hour window. All but one eventually cleared, but mostly within a day of the flight.

Interesting, isn’t it?

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