Introduction
Swiss First Class Lounge Chicago
Swiss First Class Chicago to Zurich
Swiss First Class Lounge Zurich
Lufthansa Business Class Zurich to Frankfurt
InterContinental Frankfurt
Lufthansa First Class Terminal Frankfurt
Lufthansa A380 First Class Frankfurt to Tokyo
Park Hyatt Tokyo
ANA First Class Lounge Tokyo Narita, Lufthansa A380 First Class Tokyo to Frankfurt
Westin Grand Frankfurt
Lufthansa First Class Terminal Frankfurt, Lufthansa First Class Frankfurt to Orlando


Upon arrival we headed down the long corridor to the transfer area, where we had to switch terminals by train. The trains at Zurich Airport are pretty awesome, since they make cow noises and have animated scenes of the alps. You can always tell who’s an American in the airport train, since they’re usually giggling uncontrollably (that includes me)!


Upon arrival

The Zurich terminal is beautiful and airy (everything I’m not), though we headed straight for the first class lounge.


Terminal


Terminal


First Class Lounge entrance

We were welcomed at the entrance of the lounge and tried to find two seats together. The first class lounge isn’t especially large, though very nicely appointed. It has a main seating area overlooking the tarmac, a restaurant area, several sleeping rooms, and showers. In a way it’s very similar to the Lufthansa first class lounges, though I’d say just a notch below in terms of service and the food/drink offerings.

At the time we arrived the lounge was packed, as several flights were leaving to the Middle East, India, and the US. The pictures below were snapped at the end of our layover, when we had the lounge to ourselves.


Lounge


Lounge

After briefly checking my email I requested a shower room. The showers feature Bulgari amenities, which happen to be my favorite.


Shower room


Bulgari amenities

After a shower I snagged one of the nap rooms for a bit of shut eye. The lounge attendant asked what time I wanted to be woken up, and I requested 1PM, which was 45 minutes before our departure.

Swiss nap rooms are a lot better than Lufthansa’s, since they’re actually beds, unlike Lufthansa’s day beds. They also have pretty cool lighting.


Day room

Sure enough, with Swiss precision there was an angry sounding Swiss lady outside my door at 1PM sharp — “VAKE UP ITS VUN PEE EMM YOU VILL FLY SOON.” ;)

After waking up and getting ready to leave the lounge we were informed that our flight to Frankfurt was actually delayed by about 20 minutes due to fog.

Knowing how crappy Lufthansa’s intra-Europe catering is, I had a look at the buffet.


Buffet


Who cares about the rest, I see Fanta!


Salad bar

I settled for a bit of salad and lasagna, accompanied by an almighty Fanta.


Lunch

At around 1:30PM we left the lounge and headed for our departure gate, which was a 30 second walk away.

Introduction
Swiss First Class Lounge Chicago
Swiss First Class Chicago to Zurich
Swiss First Class Lounge Zurich
Lufthansa Business Class Zurich to Frankfurt
InterContinental Frankfurt
Lufthansa First Class Terminal Frankfurt
Lufthansa A380 First Class Frankfurt to Tokyo
Park Hyatt Tokyo
ANA First Class Lounge Tokyo Narita, Lufthansa A380 First Class Tokyo to Frankfurt
Westin Grand Frankfurt
Lufthansa First Class Terminal Frankfurt, Lufthansa First Class Frankfurt to Orlando


We made it to our departure gate at around 6:45PM, 25 minutes before departure, where boarding was well under way. We headed straight for the priority boarding lane, where our passports were checked and we were wished a pleasant flight.


Departure gate

Swiss 9
Chicago (ORD) – Zurich (ZRH)
Monday, December 26
Depart: 7:10PM
Arrive: 10:55AM (+1 day)
Duration: 8hr45min
Aircraft: Airbus A330-300
Seat: 1D (First Class)

At the door we were greeted by the purser, who directed us to our seats in row one. There was only one other passenger in the cabin today, so it was a light load. Last time I flew this route I had the cabin to myself, so while it wasn’t quite as empty, I’m not complaining!


First class cabin

Within moments of settling in we were greeted by our two flight attendants. The one working the galley was super-friendly, while the one working the aisle was a bit less enthused to be there.

We were offered an amenity kit along with some Christmas cookies, and also asked what size pajamas we wanted. Swiss has my favorite airline pajamas. I find it funny that they very clearly state “SWISS FIRST” where a logo would normally appear on a polo, just to make sure everyone’s aware of where you’re seated. ;)


Amenity kit and cookies


Pajamas

This was quickly followed by a glass of champagne and small starter, consisting of some sort of crab dish, which was delicious.


Pre-departure service

Swiss has one of the classiest first class cabins, in my opinion. I especially love the world map on the wall at the back of the cabin.


First class cabin


Our seats

After the drinks and snack were cleared, we were offered hot towels.


Hot towel

As departure time approached the captain came on the PA to welcome us aboard and advise us of our flight time of eight hours, anticipating an on time arrival in Zurich.

The flight attendant working the aisle took our dinner orders before takeoff. I ordered the fillet of beef, while my friend ordered the sea bass.

She then asked which appetizers we wanted. My friend had never flown Swiss before, and I wanted to make sure he had the full experience. Last time I flew Swiss the appetizers were brought around on a cart and I could pick and choose what I wanted, and it was plated at my seat. I asked the flight attendant if we could see the appetizers on a cart, and she somewhat begrudgingly agreed, stating she doesn’t usually do it on overnight flights, but since the load was so light it wouldn’t be an issue.

After a rather long taxi to the runway we were number one for takeoff, and moments later airborne. About 15 minutes after takeoff the seatbelt sign was turned off and flight attendants sprung into action, starting immediately with the meal service.

This started with the purser coming around to welcome us aboard. She was charming, engaging, and had a great sense of humor, and joked that we could practice our “proper” German together in the galley later on if I couldn’t sleep.

The dinner menu read as follows:

And for those of you that are interested, the wine list read as follows:

There are no two ways about it — Swiss has the best in-flight food of any airline I’ve flown. Asiana is perhaps a very close second, but Swiss still has the edge. To say their meals are spectacular would be an insult. And keep in mind that this flight is catered at an outstation — their food is even better departing Switzerland.

Service started with a glass of champagne and peanuts, follows quickly by the flight attendant setting our tables. Swiss has massive tray tables in first class, which can comfortably accommodate meals for two passengers. Swiss also has full sized salt and pepper mills they place on each table, which I love.


Champagne with nuts


Table setup

Since we had asked for the appetizers to be put on a cart it took a bit longer than usual for them to be brought out. Just about everything looked good, and since there was a ton of food, I requested a little bit of everything. The flight attendant happily obliged, and her attention to detail with plating was phenomenal.


Salmon and king crab legs


Air-dried meats and artichoke hearts

Once those plates were cleared the salad was served, which was equally delicious.


Salad

The fillet of beef was served next, accompanied by a baked potato, butternut squash, and roasted parsnip. I’m pretty sure this is the first time I’ve had a baked potato in-flight, and it was excellent.


Fillet of beef

My friend ordered the sea bass, which he enjoyed.


Sea bass

For dessert the flight attendant brought around a cheese cart, and I once again ordered a little bit of everything, though was stuffed at this point so barely even nibbled.


Selection of cheeses

For dessert I had the ice cream with mixed berry compote, which was simple and delicious.


Vanilla ice cream with mixed berry compote

Given that I was flying Swiss, I had to order an espresso after dessert, which was served with a praline.


Espresso

The whole meal service took a bit over two hours, and at this point we had about 5.5 hours till landing in Zurich. We both requested that our beds be turned down, which was taken care of promptly.


Turndown service

Swiss has excellent bedding, and I got a solid three hours of sleep (about as much as I’ll ever get on a transatlantic flight).

When I woke up the flight attendant quickly appeared to offer me something to drink. I ordered a glass of apple juice, and moved over to seat 1A to enjoy the sunrise.


Apple juice


Sunrise

I watched a couple of sitcoms on the entertainment system, and about 1.5 hours out of Zurich breakfast service started with a berry smoothie.

The menu read as follows:


Berry smoothie

The flight attendant first set my table, including the bread basket, and then came around with a cart consisting of several cold options. I ordered some berry yogurt and fruit, and had a mimosa to drink.


Breakfast


Bread basket

For the main course I ordered an omelet, which was delicious. They even had Tabasco sauce in a full size bottle!


Breakfast

To finish off the meal I ordered another espresso, which the flight attendant served (unsolicited) with a cinnamon roll, the same ones Continental has.


Espresso and cinnamon roll

At this point the cabin was bright so I snapped another quick picture before landing.


First class cabin

As we began our descent I changed out of my pajamas and stored my carry-ons.

It’s no surprise that the views on approach were spectacular, as they always are in Switzerland.


View on approach

As we continued our descent the visibility was very limited, and we didn’t break out of the clouds until about 500 feet above the ground. After a smooth landing and quick taxi we parked at our gate next to a United and Thai plane.


Foggy weather on final approach


Turning off runway


Plane being deiced


Reaching our gate

As usual, my Swiss experience was spectacular. The food is always the highlight with Swiss. I have to be honest and say that the service wasn’t great. It was acceptable and by most airlines’ standards on par, but by Swiss standard sub-par. The flight attendant was perfectly happy to fulfill any request we had, though at the same time didn’t go above and beyond in any way.

Nonetheless, Swiss remains one of my favorite airlines, if not my favorite.

Introduction
Swiss First Class Lounge Chicago
Swiss First Class Chicago to Zurich
Swiss First Class Lounge Zurich
Lufthansa Business Class Zurich to Frankfurt
InterContinental Frankfurt
Lufthansa First Class Terminal Frankfurt
Lufthansa A380 First Class Frankfurt to Tokyo
Park Hyatt Tokyo
ANA First Class Lounge Tokyo Narita, Lufthansa A380 First Class Tokyo to Frankfurt
Westin Grand Frankfurt
Lufthansa First Class Terminal Frankfurt, Lufthansa First Class Frankfurt to Orlando


I got to Terminal 5 about 75 minutes before departure, only to find Swiss check-in completely deserted. I briefly had one of those “oops” moments where I questioned whether I didn’t convert the time properly, showed up on the wrong day, or something else.

I weaseled my way up to the check-in counter, where the agent had my boarding pass waiting for me and said “you’re the last passenger to check-in.” I was surprised so asked if I had missed the cut off, to which she responded “you’re in first class. What cut off?” Love it!


Check-in counter

I headed straight to security, where the regular queue was a mile long, though fortunately the premium security line was a more reasonable 15 minute wait. I was in line behind the rather spunky Aer Lingus crew, and I have to say, I kind of want to fly them now.


Security line

I was chosen for the full body scanner, and as usual requested a private pat down instead. When you get a private pat down the TSA agents carry your belongings to the screening room for you, and one of the agents tried to place my bag on top of my laptop. I asked him nicely not to do that and explained it could damage and scratch my laptop to which he responded “really, your laptop is going to be damaged?” At this point the other TSA agent snickered at him to be quiet, and I asked “am I being unreasonable to not want my laptop to be scratched?” The other guy quickly jumped in and said “of course not.” At least one person was reasonable…

After a most pleasant three minute massage (the only thing missing was spa music and a relaxation fountain) I was on my way. The Swiss lounge is located just past security. At the entrance I was pointed left to the first class section, where I met my friend since he had a different inbound flight.

It’s worth noting that I took the same exact flight on Swiss back in 2009, and you can read that review here. Last time the lounge was pretty awful, featuring nothing more than rabbit food (not that you really need a meal before boarding an international first class flight, but it’s still nice to be given the option if you want to sleep aboard).

This time they had changed the setup of the lounge. Not only was it remodeled, but they changed the layout as well. Instead of just having a few seats, they added some dining tables to the lounge, and substantially improved the food selection.


First Class Lounge


Dining table

The lounge now also featured a real buffet, including salad, appetizers, and even a menu with a handful of options.


Buffet


Drink selection


Snack selection


Wine selection

The menu read as follows:

Obviously the menu isn’t worth ruining my appetite over prior to an international first class meal on one of my favorite airlines, though the waiter convinced me to go with some shrimp, and in preparation for heading to Germany I figured I had to have a pretzel roll.


Pre-flight snack

Given how late I got to the lounge we had only about 20 minutes before boarding was announced.

On the whole I was impressed at the improvements they’ve made at this lounge since the last visit. Kudos!

But the real highlight would be awaiting us aboard the flight to Zurich.

Introduction
Etihad Check-in & The Lounge JFK
Etihad Airways First Class New York to Abu Dhabi
Park Hyatt Dubai
Exploring Dubai
Afternoon Tea at the Burj Al Arab
InterContinental Abu Dhabi
Touring the Park Hyatt Abu Dhabi
Etihad Check-in & First Class Lounge Abu Dhabi
Etihad Airways First Class Abu Dhabi to New York
Conclusion


This was another eye opening trip on many levels.

On the airline front this was a trip I was really excited about, since I had heard so many great things about Etihad Airways. While the seat and entertainment were phenomenal, I didn’t think the service or food was as good as that of many Asian/European airlines. Having now tried Qatar Airways and Etihad Airways, I have to say that Middle Eastern airlines are a bit overrated, in my opinion. I’d still like to try Emirates and Gulf Air, though, to see if either of them are a bit more consistent on the service front.

As far as destinations go, the UAE was fascinating. It’s certainly not at the top of my list if I’m looking to explore history and culture, though it’s an exciting place nonetheless. Most surprising to me was that I actually found Abu Dhabi to be at least as exciting as Dubai. It’s a city that’s growing quickly, and has much more to offer than Dubai, in my opinion. I also had no clue that Abu Dhabi is actually a beach destination, especially Saadiyat Island, where the Park Hyatt is located. There are literally about a dozen resorts under construction on Saadiyat Island, and I’m certain it’ll be come a world class beach destination when construction is complete.

At the same time, the UAE is a bit like Disney World, in that there’s not a whole lot of substance to it. So while I’m sure it’s a destination I’ll return to, I’m not rushing to book my ticket.

Thanks again for reading, and stay tuned — next up is my quick trip to Tokyo on the Lufthansa Airbus 380..

Introduction
Etihad Check-in & The Lounge JFK
Etihad Airways First Class New York to Abu Dhabi
Park Hyatt Dubai
Exploring Dubai
Afternoon Tea at the Burj Al Arab
InterContinental Abu Dhabi
Touring the Park Hyatt Abu Dhabi
Etihad Check-in & First Class Lounge Abu Dhabi
Etihad Airways First Class Abu Dhabi to New York
Conclusion


Little did I know my flight was leaving from gate 35, which is the furthest gate from the lounge.

After walking past what must have been a hundred duty free shops I found myself in the gate area, where I started the long hike towards gate 35.


Duty free shops


Gates

Read More…

Introduction
Etihad Check-in & The Lounge JFK
Etihad Airways First Class New York to Abu Dhabi
Park Hyatt Dubai
Exploring Dubai
Afternoon Tea at the Burj Al Arab
InterContinental Abu Dhabi
Touring the Park Hyatt Abu Dhabi
Etihad Check-in & First Class Lounge Abu Dhabi
Etihad Airways First Class Abu Dhabi to New York
Conclusion


Etihad offers complimentary chauffeur service for their first and business class passengers, so I requested a pick-up for the InterContinental Abu Dhabi at 7:30AM, leaving me plenty of time in the lounge. I was in the lobby at 7:20AM, though the driver didn’t show up until 8:10AM, a full 40 minutes late. That’s totally unacceptable, in my opinion, especially since he made no effort to contact me and let me know he’d be late. He didn’t even apologize, but rather just said “don’t worry, you still have plenty of time and won’t miss your flight.”

Anyway, he was friendly once we were actually underway for the ~20 minute drive to the airport. While the outbound transfer service was in an Audi, this time it was in a Volvo.


Car transfer


Car interior

The driver was from India, so we discussed my recent trip there for most of the ride.

Read More…

Introduction
Etihad Check-in & The Lounge JFK
Etihad Airways First Class New York to Abu Dhabi
Park Hyatt Dubai
Exploring Dubai
Afternoon Tea at the Burj Al Arab
InterContinental Abu Dhabi
Touring the Park Hyatt Abu Dhabi
Etihad Check-in & First Class Lounge Abu Dhabi
Etihad Airways First Class Abu Dhabi to New York
Conclusion


I had booked the InterContinental Abu Dhabi about 10 months out at a rate of 1100AED per night (~$300USD) for a club city view king room, as I was using a buy one get one free certificate for the second night, bringing my cost down to ~$150USD per night. A day before my arrival the Priority Club website showed me as being upgraded to a deluxe suite, which seems to be the standard Royal Ambassador upgrade.

The ride from Dubai took about 75 minutes, and I arrived in the early evening.

Once inside I proceeded to check-in, where I was promptly helped by a very charming lady from the Ukraine (if I recall correctly). She processed my check-in and escorted me to my suite on the 18th floor.


Lobby


Hallway

Read More…

Introduction
Etihad Check-in & The Lounge JFK
Etihad Airways First Class New York to Abu Dhabi
Park Hyatt Dubai
Exploring Dubai
Afternoon Tea at the Burj Al Arab
InterContinental Abu Dhabi
Touring the Park Hyatt Abu Dhabi
Etihad Check-in & First Class Lounge Abu Dhabi
Etihad Airways First Class Abu Dhabi to New York
Conclusion


The more I travel, the more I realize how tough it is to compare cities and have “favorites.” Yes, there are some cities I absolutely love — London, Hong Kong, Berchtesgaden, Germany, and Queenstown, New Zealand, for example. But how on earth can you compare cities like Ho Chi Minh City and Dubai?

Dubai is fascinating on so many levels. In high school I remember learning about how the diversity in the US can be described as a salad bowl as opposed to the previous analogy of a melting pot. Whoever thought so obviously hasn’t been to Dubai, which is the ultimate salad bowl.

Best I could tell, Dubai doesn’t really have a culture, given that a majority of the people you interact with are there on a five (or so) year work permit, largely from Pakistan, Kenya, Thailand, etc.

That’s also part of what was fascinating, though. It’s the first time I can remember that I got into a cab outside of the US or Germany and wasn’t asked “where are you from?” but rather asked “are you from Dubai?” I could easily be as much of a local as any of them. So in a way that was kind of cool, since wherever I went it wasn’t assumed that I was a tourist.

Equally fascinating was how hard those on work permits in Dubai work. It gives me a completely new perspective on how lucky I am. Most cab drivers I spoke to split their cabs with one other person, so worked 12 hours a day, seven days a week. One guy I drove with hadn’t taken a day off in three years. Amazing.

Anyway, unfortunately I had the nastiest cold during this trip that I’ve had all year, which made it rather unpleasant, though I still did my best to see as much as possible.

The first day I went to the Dubai Mall, which is the world’s largest mall. It can’t really be described as a mall, since it has so much more than shops, including an aquarium, ice skating, etc. It also had more western restaurant chains than I knew existed. I’ll be honest, the mall wasn’t actually quite as “glitzy” as I expected. Don’t get me wrong, it was very nice, though I kind of expected everything to be obnoxiously gold plated, which wasn’t the case.


Dubai Mall


Dubai Mall

Read More…

Introduction
Etihad Check-in & The Lounge JFK
Etihad Airways First Class New York to Abu Dhabi
Park Hyatt Dubai
Exploring Dubai
Afternoon Tea at the Burj Al Arab
InterContinental Abu Dhabi
Touring the Park Hyatt Abu Dhabi
Etihad Check-in & First Class Lounge Abu Dhabi
Etihad Airways First Class Abu Dhabi to New York
Conclusion


As I mentioned in the intro, I had booked the Park Hyatt for 18,000 Hyatt Gold Passport points per night for my three night stay.

As I pulled up to the Park Hyatt I was immediately impressed, since it has a very secluded and understated feel to it, unlike most of the other overly-glitzy hotels in Dubai. At the door my bags were taken by one of the bellman, who directed me towards check-in.


Exterior

Once in the lobby I proceeded to check-in, which was efficient. The front desk agent had the bellman escort me to my room, given that it can be a fairly long and complicated walk to get to the rooms due to the design of the hotel. The bellman was from Kenya (as were most of them). One of the most interesting things about the UAE is that almost all of the “workers” are foreigners, so I loved interacting with them, finding out where they’re from, how they like Dubai, etc.


Lobby


Hallway

Read More…

Introduction
Etihad Check-in & The Lounge JFK
Etihad Airways First Class New York to Abu Dhabi
Park Hyatt Dubai
Exploring Dubai
Afternoon Tea at the Burj Al Arab
InterContinental Abu Dhabi
Touring the Park Hyatt Abu Dhabi
Etihad Check-in & First Class Lounge Abu Dhabi
Etihad Airways First Class Abu Dhabi to New York
Conclusion


One of my major frustrations about Terminal 4 at JFK is that all of the lounges are landside, meaning you have to clear security between the time you visit the lounge and when you board the plane. As a result I left the lounge about an hour before departure. The line at the security checkpoint was very long, and the first/business class line kept getting cut by crews, meaning it took even longer.

The TSA was doing their ridiculous questioning this evening, asking “where are you flying to tonight?” and “what’s your last name?” Fortunately they skipped asking me that.

Past security Terminal 4 is a complete dump, so I was almost happy that security took forever.


Terminal 4

I got to my departure gate, B29, shortly after boarding was called, and first snapped a quick picture of the Airbus 340-500 that would be taking me to Abu Dhabi. In the background was the Emirates Airbus 380, which would be departing around the same time to Dubai, less than 100 miles away.


Etihad A340-500

Read More…

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