One of the things holding back American for a while now is that they had no provision in their pilot contracts for how to staff flights of over 16 hours. I guess back when American last negotiated their contracts they weren’t expecting to have any flying of over 16 hours, though in the meantime this has been a real hindrance for their growth, as it has meant they’re not able to fly routes like Miami to Tokyo, Dallas to Beijing, Chicago/Dallas to Hong Kong, etc.

In theory you’d think pilots would love ultra-longhaul flights. Keep in mind that flights of over 12 hours are staffed by four pilots, and each of them gets to rest for nearly half of the flight. They’re all being paid for the duration of the flight, though spend half of them resting in an international first class seat. Not bad when you’re making $200+ per hour. Furthermore, the more longhaul flying American has, the more growth they experience, the more pilots they need to hire, etc.

So why did pilots refuse to fly longer flights? I suppose because it was a way to “stick it” to management through a technicality in hopes of getting a better contract. While I can certainly understand the frustration among pilots when it comes to upper management, I think they were shooting themselves in the foot by fighting this battle, since they only had things to gain by flying longhaul flights.

Well, it seems they’ve finally reached an agreement. Currently longhaul flights of over 12 hours are staffed by one captain and three first officers. Through the new agreement, ultra-longhaul flights of over 16 hours will be staffed by two captains and two first officers.

This seems like a nice gain for the pilots. Requiring two captains means more pilots will be promoted to captain, and captains get paid considerably more than first officers (at American a senior captain on the 777 makes $205/hour, while a senior first officer on the 777 makes $139/hour). In order words it’ll cost an extra $66/hour to operate the flight, meaning a 16-hour flight would cost an additional ~$1,050 in pay for the pilots.

Now here’s to hoping American finally starts service to Hong Kong!

Earlier in the week I wrote about American’s enhanced international premium cabin offerings, whereby they were offering pajamas and turndown service in first class.

Well, American’s flight attendant union, APFA, isn’t happy about this change and they’re filing a grievance:

This week American announced their new ‘Turn Down’ service on international flights.  When briefed by the company APFA cautioned them that more research needed to be done to ensure this was not going to cause an unreasonable workload for the Flight Attendants, and not in violation of the 777 agreement. The company has chosen to move forward. Therefore, we will be filing a Presidential Grievance and compiling information from the field concerning this service.

They’re even giving flight attendants a survey regarding the new service, which can be found here.

The survey asks questions like:

“Were there any safety issues with the bedding before landing?”

“Were there any safety issues with the turndown service at all?”

“Were there lines for the lavs when passengers changed into/out of pajamas?”

Something tells me that it will take flight attendants longer to fill out the survey than just provide the turndown service.

I won’t get involved in the “we’re paid less so shouldn’t have to provide more service” debate, but they anticipate safety issues with turndown service?

One hotly contested issue that has been going on behind the scenes with the Continental/United merger is which union will represent the flight attendants of the “combined” United. Previously the IAM (International Association of Machinists) represented Continental’s flight attendants while the AFA (Association of Flight Attendants) represented United’s flight attendants.

Well, the results are in, and it seems that the AFA will be representing flight attendants at the “new” United, having won 55% of the votes. That’s not all that surprising given that “legacy” United had more flight attendants, which translates to more votes.

While it doesn’t have a direct impact on me, I have plenty of friends that are flight attendants, and over the past few months I’ve had quite a few conversations about this with them.

One of the major issues on the line here was how to combine the seniority lists of the two airlines. United’s flight attendants, on the whole, are more senior than Continental’s flight attendants. The logical way to “merge” seniority lists is to do so by hire date. Obviously the AFA is for that, given that they represent flight attendants that are on average more senior. If the list were merged that way, a mid-range seniority United flight attendant would suddenly have a higher relative seniority, while a mid-range seniority Continental flight attendant would have lower relative seniority at the new United.

I can see both sides here. If I’m a flight attendant for United and have 25 years seniority and get to mostly work flights to Asia, there’s no way I want a more junior flight attendant (in absolute terms) at Continental “outbidding” me. At the same time, if I’m a senior Continental flight attendant, it doesn’t seem fair that I have to go from flying almost exclusively internationally to ending up back on domestic flights.

I will say this, though. Based on everything I’ve heard and seen, the AFA has been all about preserving the current United system. The IAM, on the other hand, has been touting that they basically want to “start from scratch” and rebuild the way they think about the profession. That might just be hype or it might be sincere, who knows. The end result, however, has been that Continental’s workforce is much less hostile towards management than United’s (and I don’t know the reason for that, it could be because the union is better, it could be because Continental’s management is better, or it could be a little bit of both).

But here’s where it gets interesting. I have a handful of (legacy) United flight attendant friends that I’ve talked to this about. They’re the “good ones,” or else I wouldn’t be friends with them. I’ve flown with all of them. Without exception, every one of those flight attendants supported the IAM.

Why? The answers ranged anywhere from the potential for better pay, to a less “whiny” union that blames management for everything instead of trying to negotiate with them, to making the airline better for all (and by that they mean looking at reserves too, and not just the more senior flight attendants). The AFA has always had a “whatever it takes” mentality when it comes to negotiating just about anything, yet we’ve seen that it hasn’t gotten them anywhere (United’s flight attendants are paid substantially less than Continental’s), while the IAM has been more about making it work for both parties.

Regardless where you stand on this debate or unions as a whole, let’s hope the integration is smooth and that this doesn’t cause hostility between the two workforces as they’re integrated.

Well, here’s some interesting news today from Delta. As many probably know, Delta flight attendants were not unionized in the past, while former Northwest flight attendants were, so not surprisingly, there was a lot of debate over whether the “new” flight attendant workforce at Delta would be unionized or not.

Well, the voting is finally complete, and it looks like flight attendants at the new Delta will not be unionized. 53% of flight attendants rejected AFA representation, while 44% voted in favor it.

Regardless of where you stand on unions, Delta’s management team deserves quite a bit of credit for having a good enough relationship with their flight attendants so that they don’t feel the need to be unionized. At United during the Tilton days, I doubt you would have found more than a handful of flight attendants that would have turned down union representation.

93% of Lufthansa pilots have voted in favor of a strike which would start at midnight on Monday, February 22 and last for four days. The 4,500 unionized pilots seem to want a 6.4% pay increase and job security by Lufthansa avoiding outsourcing pilot jobs to lower paid pilots at regional airlines.

I’m betting the strike won’t happen. If it did, no one wins. Something tells me they’ll find a way to negotiate last minute. Lucky for me I’m only flying Lufthansa in about two weeks.

For once their slogan, “there’s no better way to fly,” may not hold true. ;)

Well, it seems like United’s division of the Association of Flight Attendants isn’t a fan of United’s new unlimited domestic upgrade program. On one hand I’ll be in the minority in understanding where they’re coming from. There’s very little alignment of goals between management and employees at the airlines nowadays, sadly, and it’s largely understandable. At the same time, United needs to make decisions that are in the best interest of the company, which in the long run would hopefully be in the best interest of employees (although this isn’t always the case).

What really makes me laugh (or cringe), though, is this:

United had previously announced their intention to implement this program last month to United’s elite customers, and is just another kick in the teeth to Flight Attendants and other loyal employees.

Another kick in the teeth to flight attendants and other loyal…. employees?!? Aren’t we forgetting about the loyal customers that help keep United in business?

Anyway, it’s very hard to feel bad for them. Flying domestic two cabin first class was very rare for employees as it is, and they still have some of the most liberal non-rev benefits in the industry. They can continue to easily fly international three cabin first class on a space available basis, which isn’t too tough to do. Actually, I’m surprised they didn’t complain when United introduced the new first and business class cabins, since it greatly reduced the number of available premium seats.

 The whole non-rev situation was really put into perspective for me when I flew British Airways’ Club World London City product. I was talking to the purser and our conversation eventually shifted to non-rev benefits. You know what British Airways flight attendants (apparently) get? One free coach ticket a year! 

(Tip of the hat to Gary)

The first time I read through this article, I thought the AFA was complaining that size 18+ flight attendants didn’t want to have to wear the bright, red dresses that Delta rolled out a while back, but it seems that I misread the article. The same organization that encourages flight attendants to work well into their 80′s seems to be saying the opposite: size 18+ flight attendants are offended that they can’t wear the red uniform.

“Red is a color that attracts attention and someone, somewhere has made a decision that they don’t want to attract attention to someone in a dress that’s larger than a size 18,” said Patricia Reller, vice-chair of the grievance committee at the flight attendants union’s executive council at Northwest. “I’m very offended by it.”

I have to admit that I’ve only seen the red uniforms once or twice in the terminal here in Tampa, but I’m not sure what to think. Does it look great on Deltalina? You betcha! Does it look good on some of the more senior, plus sized flight safety professionals that are there primarily for our safety? I’ll have to think that one over…. ;)

(And yeah, please don’t take this post too seriously)

I still can’t get over the DOJ’s ridiculous opposition to antitrust immunity for Continental, but as I thought about it, the words sounded all too familiar. Then I remembered an article a reader sent in late last month written by Captain Steve Wallach, United’s top union dog (I refuses to refer to him by his job title, the master chairman of the United Master Executive Council of the Air Line Pilots Association… what I’d give to see what his business card looks like!). If I didn’t know any better I’d say the DOJ based their opinion exclusively off of Captain Wallach’s article, without giving much consideration to other viewpoints, like the excellent article William Swelbar wrote in response to Captain Wallach’s article.

Anyway, just thought the similarities were worth noting.

Check out this interesting Forbes article which responds to Captain Wallach’s May 23 article about US airline industry jobs being lost due to alliances.

I think Captain Wallach is way off base for the reasons stated in the article by Mr. Swelbar. The only point I agree with Captain Wallach on is the Aer Lingus deal, which I think is an awful idea, but more for business reasons than losing jobs. The fact is that the industry has to become more efficient in order to survive.

(Tip of the hat to reader Paul for sending in the article)

Since contract negotiations are coming up for United’s flight attendants, the AFA has released a video about their “demands.” I was shocked when I saw that a flight attendant I had an “issue” with was in the video, so imagine my surprise today when I flew with one of the flight attendants in this video without realizing it at first.

I was on the afternoon flight from JFK to LAX and talked with the crew for a while (what can I say, they loved my shirt). I kept telling this one flight attendant that she looked familiar, but I couldn’t pin down when I flew with her. Eventually we were talking about the contract negotiations coming up, and I mentioned the AFA video (yeah, I know, I’m obsessed). At that point one flight attendant said “hey, I’m in that video!” As it turns out it’s the lady 0:26 into the video, which is how I recognized her. She was extremely nice, so I really don’t think she belongs in that video, but oh well. That’s two of the video flight attendants I’ve flown with now, and counting.

I’m speechless on so many levels right now. Check out this 26+ minute video the AFA created as they prepare for contract negotiations. It’s pure entertainment, for the most part.

Let me start by saying this: United’s labor groups deserve favorable contracts this year, and I’m sure they’ll get them. While United isn’t profitable, they got screwed during bankruptcy and deserve some of their benefits/pay back. I have a feeling management will give in to a certain extent in order to avoid a strike, since employee groups wouldn’t hesitate to strike, it seems.

Anyway, just a few observations from the video:

  • The guy that I had the run-in with last year is in this video at 0:21, 3:18, 16:23, and 19:30. I nearly fell out of my chair!!! If you happen to fly with this guy, beware! Isn’t it nice to be able to legally expose one of United’s worst employees just by pointing to a union video? If any flight attendants are reading this that may know that guy, please send him my best regards. ;)
  • I realize this is the first stage of negotiations, but could the AFA be any less realistic when it comes to their demands? Based on the demands they’re rattling off in the video, it seems they want all employees to be compensated like Glenn Tilton. Pick and choose, AFA, pick and choose. You’re not getting everything!
  • I nearly died of laughter starting at around 15 minutes. I’m not sure if they’re trying to point out how some flying experiences are on United or what, but it’s pretty damn funny.
  • The lady that starts talking at around 16:35 freaks me the hell out!
  • I’ve flown with several of the flight attendants in this video. There are some really good flight attendants among them, believe it or not.

Anyway, I was just so shocked to see that guy in the video. Or actually I’m not surprised he’d choose to participate in the video. Oh, and to clarify, when he says he’s willing to do “whatever it takes,” he means do anything except for treat passengers with basic respect.

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