Comments for One Mile at a Time

Comment on Laziest and rudest crew I’ve ever had on American by AKTCHI

AKTCHI — Wed, 22 Feb 2012 22:25:59 +0000

John: I didn’t get the impression from Lucky’s post that he regards this as the most important issue in his life, or even in this particular trip. However, declining service is a part of the new reality. That, plus I am sure Lucky would want any future Samsung Galaxies to land somewhere else.

Comment on JetSetter.com: dishonest referral program by Gary

Gary — Wed, 22 Feb 2012 21:49:56 +0000

For those who think only bloggers with a bit of social media reach will get made whole here — that may be Jetsetter’s starting place but I am not interested in my own credits per se, what I’m asking is that they honor the offer for everyone that’s posted in my blog comments that they’re in a similar boat. That’s what it’ll take to show contrition and a recognition that they’ve handled it badly, IMHO.

Comment on JetSetter.com: dishonest referral program by Autolycus

Autolycus — Wed, 22 Feb 2012 21:49:50 +0000

Jetsetter is part of the Gilt Groupe, right? They seem pretty shady to me, and I probably won’t do business with them ever again, in spite thinking they offer a unique shopping experience.

I’m still fighting a rather slow battle with them over the UA/CO 1500 miles for a first-time customer. I signed up through the link and made a purchase but never saw the miles. Shortly after other people’s started hitting their account, I emailed to ask about the status of my miles. Their response was a generic, “it may take up to 8 weeks, even if we try to have them in the account within 30 days” type of response. After 8 weeks, I emailed again. After several calls and emails trying to push blame onto UA/CO, they finally provided a substantive response: I signed up under a “VIP offer”, not the UA/CO offer. That’s not true. I signed up through the link Lucky posted here (www.gilt.com/united). They can’t tell me anything about the VIP offer they claim I signed up under and don’t seem interested in providing me any more information. I guess my next step is to start tweeting or taking more public action than just emailing. Either way, as of right now, I won’t be doing business with them and will warn people away. I also sent an email to the OnePass support advising them of the issue so they know that one of their partners isn’t fully on the up-and-up.

Comment on JetSetter.com: dishonest referral program by Sam

Sam — Wed, 22 Feb 2012 21:43:30 +0000

Hey Lucky,
I had used your referral link and purchased the Groundlink deal. I just noticed that @Jetsetterdotcom tweeted: “@OneMileataTime We apologize that you’re upset. To clarify, the folks that used your referral link were in violation of our TOS, not you.”

Does this mean that your readers who used your referral are being accused of violating Jetsetter’s TOS?? These guys really need a lesson in how to run a business.

Comment on JetSetter.com: dishonest referral program by melissAA

melissAA — Wed, 22 Feb 2012 21:22:08 +0000

If the JS technology isnt solid enough to combat the supposed ‘fraud’ they cite, do you really want to be providing them with your personal info and credit card anyway? double #fail

Comment on Laziest and rudest crew I’ve ever had on American by Sam

Sam — Wed, 22 Feb 2012 21:07:22 +0000

Welcome to AA flight, where service has been crappy every time I flew F or J.

Comment on JetSetter.com: dishonest referral program by Scott

Scott — Wed, 22 Feb 2012 21:04:15 +0000

I, too, had a negative experience with Jetsetter. I booked a hotel room in Granada, Nicaragua for three nights at approximately half of the normal price. The room had multiple problems, many of which directly conflicted with Jetsetter’s description of the hotel. When I wrote to request a partial refund, it was denied for reasons that were never explained to me, but I was given a “good faith” credit of $25. A month later, I received an email telling me that my good faith credit was about to expire. Really, Jetsetter? A credit that must be used within 30 days? I’ll never deal with them again.

Comment on JetSetter.com: dishonest referral program by Chas

Chas — Wed, 22 Feb 2012 21:02:11 +0000

@JetSetter
This is becoming so much fun to watch; keep it up!

Comment on Ask Lucky by Michael

Michael — Wed, 22 Feb 2012 21:00:30 +0000

Very well-timed post! Coming from NYC area, with no specific destination in mind. Parents accumulate a bunch (~200K / year) of MR points and, to ensure they don’t use them on something as ridiculous as gift cards, asked if I could suggest some good ways to utilize them. They travel quite a bid and alternate between “roughing it” and “higher-end” so have uses for both.

And don’t worry, I’ve already got their Chase Sapphire Preferred (and Amex SPG) applications in the works.

Comment on Laziest and rudest crew I’ve ever had on American by Aleks

Aleks — Wed, 22 Feb 2012 20:50:44 +0000

Not terribly encouraging, as I’m preparing for my first AA flight (and on AE) in over 10 yrs…