Baggage Cart Hits Ryanair Plane
November 21 2005 08:04 am
A baggage cart smashed into a Ryanair jet at London Gatwick yesterday, damaging the plane and stranding 185 passengers. Nobody was injured in the incident, and passsengers were offered refunds. This piece—that passengers were offered refunds—is actually the notable piece of news. Ryanair has a pretty strict "no refunds under any circumstance" policy. It’s good to see that they’re willing to bend that policy slightly when a baggage cart runs into an airplane.
Robert Leathern on 29 Nov 2005 at 11:23 am #
Yes, I found out about Ryanair’s policy a couple of years ago when I tried to get a refund on a partial trip due to a mistake that they had made. I received two very polite “no f*&^%ing way will you get a refund from us” letters. Very civilized, if somewhat annoying.