How to Complain to an Airline
March 20 2007
The Wall Street Journal has a good article (sorry, subscription required) today about how to complain to an airline. A couple of good points: don’t say you’ll never fly them again (let’s be honest, no matter how bad an experience you have, you’ll fly the airline again; be succinct with your complaint (you’ll feel good rattling off every slight you’ve ever felt, but stick to the basic facts of the specific incident); and ask for reasonable compensation. Oh, and hope that you actually get a response.
