Spirit CEO to Customers: We Owe You Nothing
August 30 2007 09:50 am
Spirit’s CEO has gotten a bit of a black eye when this story came out, which features him sending a nasty(ish) response to a couple of disgruntled passengers who had written to him asking for compensation for a flight delay. What they had asked for was ridiculous, but the CEO, who meant to only send the reply ("we owe him nothing") to someone internally, hit "reply all" by mistake, sending the note to the passenger. Oops!
(Thanks to Brenda for the heads up…) (Wait, women I’m not related to read this site? Really? Who knew?)
Truth B Told on 30 Aug 2007 at 9:55 am #
She’s technically your “friend-in-law”
Brenda on 30 Aug 2007 at 10:17 am #
Wow, that Brenda girl sounds AWESOME. And surprisingly well informed about the travel industry for a woman who isn’t related to you.
Robin on 30 Aug 2007 at 10:39 am #
And now, thanks to Brenda, another woman you’re not related to is reading your blog! And finding it rather humorous at that!
Heatherette on 30 Aug 2007 at 10:49 am #
You know what I like?
When CEO’s know how to use email correctly.
Benet on 30 Aug 2007 at 12:24 pm #
I’m not only a woman, but I’m not one related to you and I’ve never met you, but I’m a regular reader. I’ve even cited you on the Aviation Week blogs!
Meri on 30 Aug 2007 at 3:15 pm #
Isn’t this why CEOs should utilize their Admin Assistants and give them a raise too!!!
Jared on 30 Aug 2007 at 10:05 pm #
I’m glad to hear that:
1) A number of women not related to me are reading the site. That makes me feel a little better.
2) Brenda actually has friends.
And I’d like to clarify that Brenda is a future friend-in-law and currently a living-in-sin-in-law.
Brenda's Dad on 31 Aug 2007 at 11:57 am #
Wait, my daughter is living in SIN?!?!?
Jared on 31 Aug 2007 at 1:59 pm #
Don’t feel bad: I lived with Doug for 2 years, so I lived in sin, too.
teressa66061 on 31 Aug 2007 at 2:16 pm #
Totally adding your site to a favorite. You’re funny. And I see where Brenda gets her great sense of humor (presumably “Brenda’s Dad” is…Brenda’s dad.) I’ll have to remember to leave my holy water at home next trip. Thanks for the tip.