United Service Changes: Guess What…Less Service
August 20 2008
Cranky does a full overview of the changes United is now implmenting in its service, but here are the low…er…highlights:
- No more free food in coach on trans-Atlantic flights.
- Raised prices on buy-on-board meals.
- Removing pretzels and biscotti on flights up to 1149 miles.
- Basically eliminating business class on aircraft configured as 3-classes in the US. You’ll get the good seat, but that’s it. (if you fly United a lot, this will mean something to you; if not, keep moving, nothing to see here, please disperse)
- Removing pre-arrival snack in PS service.
More and more, Southwest is looking like a full service carrier.
United should change their musical theme from Gershwin’s “Rhapsody in Blue” to his “I Got Plenty O’ Nothing.”
charlie on 21 Aug 2008 at 9:21 am #
are they killing free food to Europe, or just on the IAD outbound flights?
At some point for this fake a la carte pricing, aren’t consumer’s going to demand more? I don’t mind crappy free airlines meals. For $7 a sandwich, I want something decent. The more you breakdown the pricing, the demands for service on that particular item might increase.
if the ultimate idea is to reduce demand, that is great; but as a revenue model I don’t think it will work.
Joey on 02 Sep 2008 at 12:57 pm #
United changed its mind about charging for [cold] food on European flights. They sent out an email today saying the were keeping their hot food service because everyone was unhappy about that.