August 11
I don’t know what’s scarier, JetBlue rogue flight attendant Steve Slater’s reckless behavior this week or the fact that he just started following me on twitter. None-the-less, I find it very ironic that in an industry which is bashed by the media more than any other for it’s treatment of consumers, especially for its rude employees, this one is set to write the newest version of JetBlue’s Code of Conduct.
Here are some of the most recent headlines:
“Steven Slater: From JetBlue Quitter to Latest American Folk Hero?”
“JetBlue Flight Attendant Gains Hero Status”
“An apology to JetBlue flight attendant Steven Slater”
“Stupid passengers take the blame for wild flight attendant”
All of a sudden, this week, its not the airline’s fault, but the passengers. Bravo!
Why the flip-flop?
In case you have not noticed, JetBlue and Virgin America are the darlings of the media as far as airlines go. I can only imagine the headlines had this incident taken place on a United, Delta or American flight. If this were the case, I believe the headlines would be in line with the historical level of scrutinization:
“Sue them, fine them, how could they!”
[...] to provide a different experience than most US Airlines (besides just the erratic behavior of 1 particular flight attendant) A lot of miles have been flow, but never on JetBlue… until recently. I assumed the [...]