I had a reader write in this morning that they were pleasantly surprised to find out that SkyMiles award tickets have no cancellation fee when the request occurs within 24 hours of ticketing. This is actually a change to the Risk-Free Cancellation policy that went into effect back in mid 2012. It’s not often that Delta makes a consumer friendly change to any of their terms and conditions, but the policy was enhanced to include SkyMiles award tickets where they were previously explicitly omitted. Cancellation requests must be made by midnight of the day after the eTicket is purchased or midnight of the departure date of the first flight, whichever comes first. Available only for eTickets purchased at the time of reservation through Delta ticket offices and airport ticket counters, reservation sales, or at delta.com. Remember, the dreaded 72 hour rule still applies -SkyMiles members who wish to cancel or make changes to their award ticket now need to do so at least 72 hours before their flight departure (for changes, this applies to each flight segment – outbound and return). Miles for tickets cancelled within 72 hours will be nonrefundable. Taxes and fees for award travel cancelled within 72 hours will be refundable upon request. Same-day standby options will remain. For changes or cancellations made at least 72 hours prior to departure, Diamond and Platinum Medallion members will continue to receive reissue and redeposit fee waivers. Reissue and redeposit fees will continue to apply for other members.
Early 2012 Risk-Free Cancellation Policy
Mid 2012-Present Risk-Free Cancellation Policy