How To Fix Broken Bose Quiet Comfort Noise Cancelling Headset

Posted on: November 7th, 2012 by: The Weekly Flyer

I mentioned the Bose Quiet Comfort has been a part of my travel gear for quite some time. I upgraded to a new Quiet Comfort headset about 2 years ago and even earned American Airlines miles when purchasing the noise cancelling headset. But after about 2 years the headset audio cord was showing some wear. The wire became exposed and I have been concerned about the product ever since. This week I finally called Bose to see how they can fix the audio cord and what I found was surprising.

It was surprising because I apparently wasn’t aware of what the warranty covers. In addition, given how much these headsets cost I was surprised it broke after a little more than 2 years.

How To Get Bose To Repair Bose Quiet Comfort Headset

Bose offers a 1 year limited warranty. If your headset breaks within the first year, call them at 1-800-380-4831 or contact them through their support website to request your headset be repaired under warranty.

But if your headset breaks after year 1?

How To Replace Your Bose Quiet Comfort Headset

You can’t get it repaired for free if you purchased the product more than 1 year ago. Bose will only replace the headset at a discounted price. Here are the prices that Bose quoted this week.

  • New Cord Replacement: 
    • Bose allows you to order replacement Audio cables at total cost of 16.20 a piece including tax and shipping
  • New Headset Replacement:
    • If you have a broken QC2 you can replace it with a QC 5 for $99
    • Or you can replace it with a QC3 for $199

Bottom Line

The Bose Quiet comfort noise canceling headsets are not cheap. In fact, I would say they are expensive. So when the audio cord on my Bose QC2 headset broke after only 2 years of use, I was quite surprised. Even thought it was only a small cost, I was more surprised by the fact that I had to pay for a replacement cord. So make sure you know what the costs are in the event of replacement or repair when you consider purchasing a Bose Noise Cancelling headset.

Have you ever had a Bose headset that broke? I’ve been looking at the Beats headset ever since I saw their Beats room at the Delta SkyClub in Atlanta’s terminal F.

Beats Room 2

Would be very interested to hear your thoughts on other headsets you’ve used.

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Posted in Travel Gear, Tricks 15 Comments

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