Our reader Robert G. reports this interesting story.
He tried to use Amex points to get 2 Continental Airlines OnePass tickets to Europe.
Continental Airlines had no seats available.
To his disbelief, by placing his miles in Delta Airlines Skymiles, he was able to get the flights on Continental Airlines that he needed.
Robert is rightfully pretty fed up with Continental Airlines.
Pointswizard.com Spin: Our reader ran into the same problem we have had in the last few years. Continental Airlines is very stingy with frequent flyer tickets. Although Continental Airlines releases statistics stating how many rewards it redeems - this is not reality based for the average traveler.
Maybe these redemptions are for trips going to Alaska in January?
We earned those miles through travel and credit card purchases. We should be able to redeem them even on good flights for example Florida in the winter or Europe in the May or June.
If you’ve spoken to people less than 40 years old you know a large number of them are also totally fed up with Continental Airlines. Therefore they are switching to JetBlue and Southwest. They switch because they can buy one-way fares and not be penalized and for easy frequent flyer reward redemption.
Continental Airlines may be losing customers in the same way as General Motors lost customers in the 70’s and 80’s.
Will they ever come back or will they stay away like GM customers have done?
