” Enterprise Rent-A-Car failed reader Jimmy in every possible way, which is quite the accomplishment since he only wanted a full size car to drive around his visiting friends.
GEICO, Jimmy’s insurance company, set him up with Enterprise after he lost a head-on collision with a deer. Enterprise managed muck up nearly every step of the rental process, promising to deliver cars they didn’t have, delivering the wrong class of car, and upselling unnecessary insurance that they wrongly said GEICO would cover. Jimmy’s never going to use Enterprise again, and inside, you’ll see why…
He writes:
I’m writing you all to let you know of a fun little incident with Enterprise Rent-a-car (ERAC from this point on).
Day 1: Monday, 3/16, ~7-9:30PM
On the way home from dinner we hit a deer head-on in our car. No one was hurt but needless to say the car wasn’t real drivable. We put in a call to GEICO that evening (around
and they got the claim all done and gave me a rental reservation number (we have rental reimbursement coverage) for the ERAC right down the street. By this time it was about 9pm.
I called them, they were closed.
Needing a car for work the next morning, and also having out-of-town guests staying with us and being down to a single vehicle, I decided to call the airport to see if they could help me out. The airport location let me know that they would be glad to help me – but – since SXSW was in town and spring break was going they just didn’t have a car could come pick up that second. I then asked if they could check the location I had the reservation at, and they assured me that since I had a reservation when I arrived at 7:30AM the following morning that the car would be there waiting for me as ‘GEICO would not have been able to make the reservation without a vehicle available’. No big deal, I don’t go in until 8:30am.
Day 2: Tuesday, 3/17
7:30AM – I arrive at ERAC to pick up my vehicle and I talk to a nice girl who informs me that they have no vehicles available – but not to worry as they’re transferring a vehicle from the airport location over to their location for me. “Great – when will it be here?” I ask. “Around noon.” Noon. So, the location that had no car and assured me that a car would be ready now had a car, but I couldn’t get it until noon because it had to be transferred when I would have gladly driven farther away to the airport to get it to avoid this problem.
Awesome.
“What type of car are you getting me? Does my $30/day cover a full-sized vehicle?” I asked and pointed at the sign that said ‘Full Sized’. “Absolutely”, says Nice Girl.” (via consumerist.com) by Carey
Pointswizard.com Spin: Click here to find out what happens – Enterprise Rent-A-Car Is Unsurprisingly Useless And Full Of Lies