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Despite assurances from several W employees that the erroneous charge would be reversed, DeLuca, who owns a marketing company in San Francisco, was asked to pay an extra $330 on her next American Express bill…

So DeLuca did what increasing numbers of travelers are doing: she filed a dispute with her charge card company…

“The hotel told American Express that it was my responsibility to pay,” she recalls. But Amex sided with DeLuca, crediting her for the full amount.
“The number of credit card disputes seems to be on the rise,” says Jason Sarracini, the president of Toronto-based TargetVacations.ca, an online travel agency. “Consumers seem to think they can use their cards as bargaining tools.”…

Here’s what you need to know in order to file a successful dispute.
1. Watch your bill
Review your credit card billing statement as soon as you get it online or through the mail. “Compare receipts to charges listed on the statement,” says Catherine Williams, a vice president at Money Management International, a Chicago-based financial advice company.
“Should you see any mismatch of information, like a wrong amount or an unknown vendor, you should immediately file a dispute with you creditor.”
Remember, while your dispute is under investigation, the amount in question can’t be charged interest or reported as late in payment.

2. Have an airtight case
Obviously, every disputed card charge won’t be decided in your favor.
The weaker challenges are rejected. For instance, say someone buys a vacation package online and then the price falls.
“Many times, we are not able to refund the difference, so consumers decide to take action,” says Sarracini of TargetVacations.ca.
Yet those still remain legitimate purchases, and a dispute isn’t likely to do any good. On the other hand, if a company has violated federal or state laws, or breached its own contract, then you stand an excellent chance of prevailing.

3. Exhaust all other options
A credit card dispute shouldn’t be your first move but rather a last resort, say experts.
“You should go to the merchant first to try to resolve your problem,” says Josh Moritz, a managing partner at Blau Moritz Klang, a marketing agency that develops credit-card debt collection programs for banks.
“Oftentimes, the merchant will make amends.” That might include a partial refund or credit for a future product.
Consider the resolution carefully before deciding to take your case to a dispute, which is more of a winner-takes-all proposition. You might be better off compromising.

4. Know the law
The Fair Credit Billing Act lets you dispute billing errors directly with your credit card company. It covers everything from fraudulent purchases to incorrect billing amounts to deficient merchandise, according to Orlando-based consumer rights attorney Don Petersen.
“Credit card companies must conduct a reasonable investigation within two months and send … a letter informing the consumer of the results of its investigation,” he says.
Here’s more information on the rules

Also, bear in mind that you may have other remedies, says Ken Lin, the chief executive of Credit Karma, a financial information company based in San Francisco.
“There are often consumer protection laws at the state level regarding warrantees and refunds,” he says. ” (via cnn.com ) by Christopher Elliott

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You ask why? How many times can you be turned down for frequent flyer tickets because there are no seats available or it’s double miles or nothing?

How many times can you be turned down for Star Alliance Airlines partners FREE SEATS because there is a limit imposed by United on those as we have learned recently?

What’s the use of the Star Alliance if you can earn miles but can’t get FREE SEATS I’m specifically referring to you United Airlines (freezing seats on US Airways and Air Canada)

In addition more things to infuriate a consumer
-no first class NYC to LAX then LAX to Cabo San Lucas or NYC to San Francisco then San Francisco to Cabo
-only coach on above flights with not much time between flights. Of course nothing on partners using other cites
-no seats from gateway (US Airways- Philadelphia and United- Washington and Chicago )airports to London or Rome or back from Barcelona on an United or partner itinerary without 2 stops

Why collect useless miles?
Why do I need United Airlines when I can just get it from American Airlines and have no problem?

Is United Airlines becoming as bad as Continental Airlines or is United Airlines worse?
I know people get seats on Continental Airlines problem is in 15 recent different attempts I have actually gotten tickets twice and that was at the double miles rate.

I collected miles in good faith, and now they are basically USELESS

To make matters worse United Airlines and Continental Airlines are getting together in the “Star Alliance”
- How frustrating two airlines joining and from whom getting a saver ticket from is like getting blood from a stone.

When is the public going to say no I’ve had enough – then stop collecting miles, cut up credit cards and let the airlines get the message
How about a Congressional investigation?

I’m not interested in hearing about yield management or when seats are released arguments, or what special things they do for very frequent flyers – they should stop playing games.
I want to book a seat in economy or business  without this nonsense. The airlines make  money from the miles they sell to Chase Bank, just like they make money from frequent flyers who buy tickets.

So goodbye United Airlines Visa after many,many,many years.
Continental Airlines Mastercard you just may be next- I’ll give you a few more tries. My patience is wearing thin.