C’mon Starwood you need to do better
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9
Mar
We recently stayed at the The Westin Lagunamar Ocean Resort in Cancun…
This resort is less than 2 years old and it seems to still be in a shakedown mode…
Here were some of the problems…
-There is a need for more huts on the beach so one can be out of the sun..
-Both wired and wireless Wi-Fi was spotty at times, and wireless was a big problem in villa.
-The pool temperature needs to be hotter (it was chilly with few guests in the pool). Before our arrival we called 2 times and were told the pool was heated ( reviews on tripadvisor.com and tugbbs.com have pointed out the water seems not to be heated much)
-The water leak on to bathroom floor from shower has not been corrected. it is a very dangerous situation.
-The hot water was a problem every day for the shower-/sometimes hot sometimes cold-called front desk they said to run sink hot water at same time-it only worked to make it hot 1/2 of the time
-A number of times the operator took 20-30 rings to answer phone.
-When we entered room dishwasher had dishes and silverware in it.
-The breakfast buffet is a bit overpriced at 280 pesos for the selection of food that is being offered.
-The first 2 days the elevator closest to our room was down- no sign on it to tell you that it’s not working.
We wrote to the hotel to complain and they didn’t please us with their reply which was next time you come -”let us know whenever you have you reservation made so that we can take special care of your room assignment, cleaning and welcome amenity at your arrival”
When you stay at a resort for 8 days/7 nights you expect a better answer than that. Perhaps a refund of monies spent at resort or a complementary stay.
The resort is beautiful but problems like the above take away from the enjoyment of a vacation.
This property is part of Starwood Vacation Ownership (timeshare)but can be booked by anyone thru Westin or if you have a timeshare with Interval International.
added-
comment on this post on timeshareforums.com by GrayFal
“These are the SAME complaints owners have been making since day ONE.
Starwood – put a pool heater in, will ya!
Someone is going to kill themselves falling in the bathroom on those wet floors (at least they will die in a beautful but wet bathroom)
POOL Heater…..it is a no brainer – and you might want to heat the jacuzzi/whirlpool tubs as well.”
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The Westin Bonaventure (Los Angeles) will be offering guests 45 complimentary room nights on Fridays or Saturdays from March 27th – April 18th, 2009.
Now through March 31, 2009, for every night you pay regular rate, you can get the next night at 50% off . So whether you stay 2 nights, 4 nights or more, your tomorrows will be that much better.
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