Avoid forcing the TSA to be the Grinch that stole YOUR Christmas!

© MGM/UA for Theodor S. Geisel (Dr. Seuss)

As sure as the holiday season is upon us, someone is always ready, willing and able to ruin things for the rest of us!

Last week, a Continental Airlines passenger, bound for Cleveland, was arrested at Los Angeles International Airport and charged with possession of and transporting marijuana with the intent to resell it.[1]  What made this incident a bit more relevant than most was HOW the Transportation Security Administration discovered the more than 120 pounds of cannabis that was seized…

It turns out that Derik Dwayne Neely, 32, of Flint, Michigan, had concealed the parcels of pot within two Christmas-wrapped boxes inside his checked bags.  Since the TSA officers who were scanning the luggage couldn’t make out what was inside the gift-wrapped boxes, by protocol, they were removed and unwrapped.

The holidays are important to the vast majority of us Americans, whether it is for Hanukkah, Kwanza, or Christmas.  It’s perfectly fine to take off for your family’s, friends’ or favorite vacation destination fully prepared for gift exchanges…but if you are going to fly to get there, the TSA warns: DON’T WRAP THE GIFTS!

To begin with, try to remember that there are certain things which cannot be transported on commercial aircraft simply because they may fall into the category of “dangerous goods.”  Flammable liquids, gases and solids are a no-no.  Any type of explosive or explosive material is forbidden.  And believe it or not, if your holiday goodies require refrigeration, do not assume it’s okay to wrap it in dry ice without notifying the airlines and filling out the necessary forms required by law, no matter how much you pack in your carry-on or checked luggage!  (By the way, PLEASE don’t pack perishables in either your carry-ons or your check baggage using regular ice—you may end up causing an unexpected spectacle at the airport if the ice begins leaking out of your bag, especially in an overhead bin at 30,000 feet!).

Oh, and those of you Paula Deens, Rachel Rays and Gordon Ramseys out there: listen up!  You may make the very best homemade gravy, cranberry sauce or strawberry jam, but according to the TSA, if it’s more than 3.4 ounces and not placed in the required singular quart-sized Ziploc™-style baggy when going through the screening checkpoint, they will be required to confiscate it!

The TSA has guidelines spelled out for all travelers regarding the transport of Christmas Gifts and food items on flights during the holidays.[2] You can find a complete run down of the do’s and don’ts on their website.  The TSA advises that pies and cakes are allowed through the screening checkpoints, but are subject to additional screening procedures.  Gifts purchased at the airports inside the secured checkpoints have already been pre-screened and should require additional scrutiny by TSA, but remember they have the authority to question and/or screen any item being brought aboard an airplane.

© Theodor S. Geisel (Dr. Seuss)

If you just personally feel that Santa must deliver to your loved ones at your destination, have the good folks at FedEx or UPS act as your sleigh this year.  It’ll save you time, stress and especially delays or embarrassment at the airport.

Let the “reindeer games” commence!

_________________________________

[1] LA Weekly, Blogs, “Christmas Marijuana Seized at LAX: TSA is The Grinch,” Dennis Romero, Nov. 11, 2011:  http://bit.ly/t2OB7e

[2] Transportation Security Administration, For Travelers, “Traveling with Food or Gifts: How to Pack Food and Gift Items”  http://1.usa.gov/sqf6KQ

Posted by The Savvy Passenger | 3 Comments

It’s beginning to look a lot like…wait!  Stop!  Not yet! It CAN’T be that time of year already…

That’s what you try to tell yourself as the hair on the nape of your neck starts to rise.  That knot in the pit of your stomach starts churning and you’re already wishing it was January 2nd!

Anyone who has had the “pleasure” of traveling during the holidays can empathize with those feelings.  But with a little preparation and education, not only can it be survivable, but you can actually save a few years on your life with the reduction of stress that you will feel if you are properly equipped with the right knowledge

So let’s start with the basics:

Buying Your Ticket

If you haven’t purchased your airline tickets by now, the pickin’s are getting pretty sparse.  With the tremendous increases in jet fuel over the past 13 months, and the lack of a bounce back for most people in this economy, the airlines have been doing all they can to reduce their losses by tightening up available seats, especially domestically in the U.S.

All is not in vain, however.  There are many sources one can utilize to find last minute deals and teaser fares put out by various airlines.  If you are reading this blog/article, you are probably tech-savvy enough to use these tools to getting a great deal on airfares.  Two places that come to mind rather quickly are through Twitter and Facebook.  All the major airlines in the US and abroad have active Twitter streams and “breaking news” about these special deals are usually “tweeted.”  Check out @JetBlueCheeps and @BoardingArea, among others.  If you are on Facebook, make sure to look up the major airlines and “like” their pages to get notifications on special air fare sales.

If you are particular about where to sit on the plane, you should be familiar with how seats are laid-out and numbered on your particular flight(s) and in the cabin of choice you book.  SeatGuru.com is an excellent resource to reference when booking your travel.

Keep in mind that although you have a confirmed seat, your seat assignment is not always guaranteed.  There are a few factors that may affect your seat assignment, such as cancellations, or more frequently aircraft configuration substitutions.  The gate agents will do their best to accommodate you, but be advised that their ability to match what you originally booked may be quite impossible.  If you are travelling with a group or family and this happens to you, it may be a little more difficult to accommodate, so ask the crew onboard for assistance if the agents are unable to help.  Many crew members will do their best to help get this squared away, but again, be patient and let them do their jobs.

Also, remember that every airline has a “zero-hour” timeline (check with your specific carrier) and checking in for your flight after that deadline can result in your seat assignment being forfeited…and if you are running really late, you may end up losing your confirmation on that flight altogether, which means going “stand-by” on the next available flight (next “available” doesn’t always mean the next flight – it could literally mean the next flight(s) that have seats available to accommodate you on.  Also, keep in mind that the airlines have a ranking system for stand-bys which place those needing accommodation on the list based on price paid for the ticket, mileage status, etc.  It is rarely “first come-first served.”

Arriving at the Airport

Airports during the holidays are usually chaotic at best.  The better prepared you are before getting to the airport the smoother things will go for you.

I will make one disclaimer here:  The Transportation Security Administration (TSA) has the right to search any bag and conduct a personal pat-down search of any passenger wanting to gain entry into the secured zones of the airport, regardless of mileage status or job title.  Even crew members are subject to this rule.  However, the TSA has begun to make a few significant changes to make things easier for most travelers.

First off, they have relaxed the rules for children 12 and under with regards to security screening.  Kids can now go through the scanners without the need to remove their shoes.[1]  13 and older will still be required to remove their shoes before going through the scanners, for now.   TSA is currently testing equipment that will automatically scan shoes as a passenger passes through the scanners, but those are not ready for use during this year’s holiday madness.  The TSA does provide an excellent resource regarding the screening process at the airport with kids, including instructional videos and links to other important and pertinent information you may find helpful (you’ll find the reference for the site at the bottom of this article.[2]

If you are bringing a jacket with you, including suit coats, windbreakers and sweaters, you will be asked to remove them and place them in a separate container on the scanner belt.  All shoes and boots must be removed and scanned separately as well.  Larger metal jewelry and belt buckles tend to set off the alarms; be proactive while you are in line and remove these items from your person in advance so you are ready to go when you approach the belt.  It will help move things along much quicker and the folks behind you will appreciate your consideration too!

Remember that TSA still limits liquids, aerosols and gels to 3 oz. travel containers, and the entire amount of these items must fit in a single QUART-sized Ziploc™ container.  Partially filled containers of a larger size (more than 3 fl.oz.) are not allowed and WILL be confiscated by the TSA at the checkpoint.  So refrain from bringing your $200/bottle perfume that you’ve had for years in that 4.5 oz. bottle!  They WILL take it!

ALL laptop computers and large electronic devices are subject to special screening and must be scanned separately from all other carry-ons.  Laptops contained in those handy neoprene slipcovers may be left in them, so long as there are no other items (like papers, writing utensils or power cords) contained in them at the same time.  If you DO put other items in those pouches, remove them prior to placing it through the scanners.

Travelers with pace makers, artificial limbs, and internal metal medical devices (metal plates, joint replacements, etc.) should notify a TSA agent prior to entering the scanner.  They can usually take you to a side area and conduct a special screening for your case.

For those of you who virtually LIVE on an airplane, the TSA has implemented its “Trusted Traveler” program, in cooperation with Customs and Border Protection (known formally as “TSA Pre-Check”).[3]  Currently, only American and Delta Airlines are part of the pilot program, however, anyone can apply for the program by simply filling out the application at the Global Entry website[4] and pay the non-refundable $100 fee (this covers the extensive background check and interview each applicant is required to go through).  There was no current information regarding turnaround time for acceptance in this program, but successful applicants are allowed expedited access through security checkpoints, and are allowed to keep shoes and light jackets and sweaters on, keep belts on, go through a fast-track security line, and are able to keep their “3-1-1” compliant liquids and gels inside their carry-on bags when they are screened at the checkpoints.

No matter which airline you fly on in the USA, the Federal Aviation Administration (FAA) has recently limited ALL passengers to ONE (1) piece of luggage, and ONE (1) personal item, including a purse or briefcase – that’s only TWO items, not three as used to be the case.  The airlines are required by FAA to monitor this and can, at any time, require you to check your bag(s) to your final destination.  Most airlines are now charging to check bags ahead of time (some will give you a discount on this fee if you do it online prior to coming to the airport).  Also, check into the airlines’ frequent flier programs as many will allow you one free checked bag with either their mileage program or by applying for and getting their frequent flier credit card.

Checking Luggage

Most people dread the thought of checking their luggage with the airlines for fear it will be lost, misdirected, ransacked or damaged in the process.  While these things do happen on occasion, the airlines have actually made great improvements and strides to keep your luggage with you at every step of your journey.  Many of the major airlines now have your luggage scanned at every leg of the process with specialized barcodes on each bag that are tied directly to your ticket and can be traced quite efficiently.

When and if it does happen that your bag doesn’t arrive at your destination, it is important that you have the right information to give the airlines to help locate that stray bag.

One of the simplest things you can do is to have your name, address and contact phone number attached to the bag outside, and a duplicate of the information located in a prominently placed location inside the bag.  I would also suggest placing a copy of your travel itinerary inside your bag along with your personal contact information.  That way if your bag ends up in Portland, Oregon instead of Portland, Maine, the baggage agents can get your belongings to you that much quicker.

You might want to consider a luggage concierge service to handle the bags for you.  These services have special rates with companies like FedEx and UPS to get your bags to you.  If you are going to pay a fee for your bags anyhow, why not try one of these door-to-door services instead?  One example is LuggageForward.com.  You can track your bags via their website for free and you will know exactly where it is and when it will be delivered.[5]

On the Plane

Everybody is in a rush to get where they are going with the least amount of angst or delay.  Civility is rare to find under these circumstances and people’s tempers can be ‘hair-triggers’ these days.  Most airlines offer pre-boarding as a courtesy to its disabled and/or frail passengers.  Not every airline, however, offers pre-boarding for families with small children.  Check with your carrier for their specific policy.

The overhead bin space is SHARED with every other passenger on the plane.  There is no imaginary boundary line where your bag HAS to go in the bin directly above your seat or across the aisle from your row.  Most airlines will not allow economy passengers to stow bags in business or first class overhead bins unless all passengers in those premium cabins have been accommodated.  Crew members have been known to remove bags that are stowed in these cabins by ‘entitled’ passengers who stow their bags over the first row they come to, and then proceed to the aft section of the plane.  Don’t risk it…stow those bags at or near your seating area when boarding.

Not all aircraft have closet space.  Many airlines have either removed them from the cabins OR they have down-graded the equipment to regional jets that don’t have these amenities.  If you are insistent on bringing your large guitar case aboard, don’t be surprised if the airline has no extra room for it and requests that you gate check the item.  And as a courtesy to the crew, don’t assume that they can make accommodations for that large item, even if they do have closet space.  During the holidays, odd-sized items will fill these spaces quickly, and alternatives will be required if you board later in the process.

This may sound elementary, but think about WHAT you need from your carry-on bag and remove it before getting on the plane.  One of the most aggravating delays during boarding is a passenger who insists on getting into the aisle and reaching up for an item out of their stowed bags while other passengers are still trying to board.  It holds up the entire process and may delay your flight if multiple people begin to mimic your actions.

Another pointer I wish to disseminate is this: if you think you need to use the lavatory facilities when you get on the plane, better to use the restrooms in the terminal prior to boarding.  Trying to use lavatories during the boarding process, especially on a single-aisle aircraft or a regional jet can prove tricky and can cause undue delays during the boarding process.

Unless you are traveling in a premium cabin, most U.S. carriers no longer supply blankets, pillows or headphones.  Make sure that if you need these items while traveling that you pack them in your carry-ons.  Mothers, make sure you bring extra items for your children, including formula, baby food, snacks and diapers.  Most airlines use standard mini-stereo jacks for their in-flight entertainment systems.  Check with your carrier for further information.

Also keep in mind that most carriers don’t provide meals or snacks for free.  Depending on the length of your flight, there may only be a beverage service available.  If there is some snack or food service, most carriers now charge for these items in economy class and usually cash is no longer accepted.  Most will accept all major credit and debit cards for purchases.  Inquire in advance, or remember to make a food/beverage purchase in the airport prior to boarding.

********************

Those are just some quick tips for getting you underway with the least amount of headaches.  Follow these guidelines, and your trip will be easier and more relaxed.  If you have any tips, tricks or suggestions that you might add to these, feel free to share them!

Safe and happy travels!


[1] Chicago Tribune, Home—Airport Security Section, “TSA Gives Children a Break at Airport Security,” October 10, 2011, Jon Hilkevitch, http://bit.ly/udlPzi

[2] TSA.gov, For Travelers Section, “Traveling with Kids,” http://1.usa.gov/sGwnwg

[3] CNN.com, CNN Travel, “Program could shorten wait at airport security checkpoints,” CNN Wire Staff, October 4, 2011: http://bit.ly/rNUdoa

[4] GlobalEntry.gov, Trusted Traveler Network, http://bit.ly/sYeQMc

[5] See LuggageForward.com, http://bit.ly/u6cmOu.

 

Posted by The Savvy Passenger | No Comments

6G53GFE3AHAM

For Pete’s sake!  How many times do we airline folk have to tell the public about carry-on bags?  Apparently once more…

Earlier today, the Huffington Post published a blog entry from Alexandra Swafford Das[1], a 75-year old “retired artist, gilder and muralist” about a nightmare experience she encountered earlier this year while traveling on U.S. Airways.  In an over-dramatized rant, Ms. Das declares that due to the negligence of the airline, she states that this “simple trip home from visiting my children literally could have ended my life…” and that by publishing her exploits about this experience she hopes “that this will cause them [the U.S. Airline companies] to change the way they do business so no one else suffers the same indignities.”

In a nutshell, Ms. Das arrived at the airport with a piece of luggage that she intended to take aboard her flight that was obviously too heavy for her to manage.  Her fracas with the counter agent as they forced her to lift her bag onto the luggage scale caused her to collapse at the counter and be hauled off to the hospital for four days to recover, before she reattempted her voyage.

After much hassle with reservations to re-book the flight without a penalty, she returned to the airport (with the same bag, mind you) and was dismayed that the “stewardess” was unwilling to lift the bag in the overhead bin for her, exclaiming that she “was 75-years-old with a pacemaker, kidney cancer, and other medical problems.”  While the flight attendant reluctantly did finally stow the bag for her, she was informed that in the future she should bring a travel companion or ask an able-bodied passenger for assistance.  She explains that her seatmates, a couple from Australia, were appalled at “such a rude stewardess, whose job was to assist passengers, as well as other duties.”

Later on, she declares that she wrote to the airline and got nothing more than a measly apology and pretty much nothing else.

So, what went wrong here?

To begin with, let’s be very clear about the actual handling of passenger luggage: while there are a few airlines whose policy it is for both agents and flight attendants to lift and maneuver passenger luggage, the vast majority are NOT authorized to do so.  This is a very cloudy subject among the various airlines, but for the most part this subject falls outside the scope of the attendants and agents job parameters.  As such, should the employee become injured or disabled while doing so would subject them to disqualification of disability benefits.  This may sound outrageous, and to many of us airline personnel, it is.  But so long as the laws of this country remain in place as written, this is the major reason passengers find push back from agents and attendants about lifting and stowing their bags.

Again, not every airline has these policies in place (apparently those airlines choose to pay the additional costs associated with injuries related to baggage handling by agents and attendants) but again, the majority do not.  Where does that put those who may have physical limitations, as did Ms. Das?  Well, in truth, the attendant on her flight had it right: either travel with an able companion, or find an able-bodied passenger to assist.  I have never, in all my years of flying, been unable to find someone, male or female, who wasn’t willing to assist.

As a matter of record, I have assisted passengers with bags, especially my more frail and elderly guests.  I have been warned, however, that doing so would be at my own risk.  I am usually very adept at determining whether a bag is too heavy or not, and most times, they are fine.  But can you imagine if we were required to lift bags all day long, for 10-14 hours each day, how worn out we could get?

It’s like a thorn in my side when the reality of my job duties conflicts with the passengers’ expectations of what they think they should be.  It’s not my intention to be disagreeable to anyone on my flights, but there are rules, regulations and restrictions that we, as your in-flight crew, just can’t violate—to do so could jeopardize our health or our careers or both!

The simple, sure-fire measurement is if you can’t lift your bag over your head, it’s too heavy to stow in an overhead bin on the plane, so plan on checking it.  Most airlines do NOT charge to check your bag at the jetway of the plane!  So if you know it’s too heavy, ask the gate agent to check it at the door to your final destination—that way, you won’t have to hassle with it throughout the airport and can spend more time enjoying your flight, rather than jockeying for position with all the others onboard.

If you need tips on how best to pack when traveling, the folks at RealSimple have devised a simplified method to try—check it out at http://tinyurl.com/343c8uz.

I sympathize with Ms. Das–I really do.  Airline travel has become anything but exciting and glamorous these days and people in general are all in a hurry to get where they need to be…no matter how they manage to get there or who they move out of the way to do it.  All I can tell Ms. Das is that her experience is most assuredly the exception, and not the rule.  There are too many people in the airline industry that appreciate the jobs they have and they strive to make each new day better for themselves and for people like yourself.  No one is blatantly trying to cause injury or harm.  And believe me, kindness and understanding are both two-way streets, in this day and age.

The airlines carried over 2.5 billion passengers last year[2]—for all the annoyances, irritations, limitations and frustrations that people have towards the airline industry, there is still a lot they do right.  Safety and security are paramount with all my airline brothers and sisters and they continue to excel in those two things every day.

I can count on two hands the number of truly unsatisfied passengers I have had to deal with in my entire career…like I always say; people are either slightly annoyed or mildly satisfied with their travel experiences.  But that doesn’t stop the majority of us who take pride in our work every single time we step on board that airplane to do everything within our power to make each person feel that the experience was truly worth it.

We love to fly…and most of the time…it shows!

___________________________________________

[1]The Huffington Post (Online Edition), Life & Style-’HuffPost Travel,’ Aug. 8, 2011, “An Airline Travel Nightmare,” Alexandra Swafford Das: http://tinyurl.com/43pfyjz

[2]Air Transport Association, Data & Analysis, “Annual Report: World Airlines,” June 29, 2011: http://tinyurl.com/3r8bvkh

Posted by The Savvy Passenger | One Comment

Passenger consolidating luggage

If you are a frequent viewer of the NBC Nightly News with Brian Williams, then you probably saw the report that was filed recently about how travelers are dealing with the significant increase in supplemental fees the airlines are now charging[1].  Everything from baggage fees, change of flight fees and food on board your flight.  They are even charging additional fees if you book your travel using a human being rather than the Internet.  The list continues to grow!

In that same report, there was a man who was preparing to fly to visit family in Omaha that was shown dumping the contents of his one bag and throwing them in the garbage outside the terminal.  He was quoted as saying “I’m not going to pay $65 to check my bag when my ticket only cost me $167.”  And there is the rub!

In the past few decades airline travelers have been spoiled, to say the least, with the costs of airline tickets.  Of all the things a consumer can spend their money on, airline travel has been consistently below the cost of living increases of the past 30 years.  The U.S. Bureau of Transportation Statistics showed that in the first quarter of 2010, the average price of a domestic, economy class fare was $154.91, which is on par with 1999 average ticket prices[2].  It shows no significant increase in fares over the past 10 years.

Comparatively, the average price of a gallon of gasoline in that same time period went from $1.30/gal to $2.80/gal, a whopping 116% increase in 10 years, the average cost of a jar of baby food went from $0.43 to $0.74 (+72%) and even the admission price to Disneyland went from $41 to $72, an almost 76% increase[3].

The truth is that airline ticket prices have stagnated, while that actual cost of running the airlines has never stopped increasing.  And sadly, the cost disparity has been placed squarely on the back of the employees who work there.  Airline workers, under the guise of “we must run our company more efficiently”, have taken huge losses in salary and benefits, in order to keep their carriers running.  While there is no denying that some efficiencies were inevitable, the bottom line is that the major reason for the mass increases in additional fees from the airlines is that they can’t squeeze anymore $$$ from its workforce.  Doing so would cause mass mutinies among its employees.

The reality of today’s airline employee is one of being required to take on additional duties and responsibilities, while seeing minimal or zero growth in their salaries.  And along with that, the public still has the perception that airline workers are still overpaid for their work, yet they demand better and high quality service for little or fewer dollars paid.

A prime example is the man in the NBC News report, who would rather throw away his belongings than pay the additional $65 to have them transported.  It’s kind of a strange expectation in my mind.  It’s like going to FedEx and sending a package from Los Angeles to New York for $100, then telling the clerk, “Well, since I paid for this package to go, you should let me ship this other package for free!”  That’s not going to happen!

The reality is that the expectation that luggage brought with them should fly at no cost is one that was originated with the airlines themselves.  Yes, back in the day, you could bring with you one, two and sometimes three additional pieces of luggage to accompany you on your travels and it was included in the price of your ticket.  No additional fees, unless the bag went over the weight limit set by the carrier.

Today’s passenger, however, isn’t interested in the simple fact that for each additional pound that is put on an aircraft, additional fuel is required to transport it.  There is also another dynamic that, while the average consumer may not think about it, the airline must: the average weight of the flying public itself!

According to the Centers for Disease Control, the average American male weighed 168 pounds in 1968; in 2008, the average had climbed to just under 190 pounds, a 13% increase[4].  Similar averages were found in women and children.  Again, for every pound that the airplane has to transport, additional fuel is required—simple physics—thus costing additional revenue to operate—simple economics.

The reality for the airline industry is that it physically and economically cost MORE to operate than it did in 1980 or 1990. Yet for whatever reason, the public and the media report with disgust and contempt that they are being gouged and squeezed for every dollar to fly.  This isn’t to say that the airlines aren’t culpable in any of this either.  Over the course of my career, I have lost track of the number of times it was reported in the news that one or two airlines would raise fares, followed shortly by a reversal due to a significant drop in reservations following the announcement.

Passenger tosses blanket into garbage at the airport terminal curbside

What makes no sense to me is that the airlines forget that there is a finite number of seats to get from various point As to point Bs and at some point, demand for those seats would force those needing them to pay the price rather than not go at all.  Apparently, the gurus who understand the economics of the airline industry know something that I don’t see or understand.  I wouldn’t be alone, since neither do the public at large nor the media in general.  And until someone explains it to all of us in a clear manner, then we will continue to see the media sensationalize reports of people throwing away their luggage, rather than pay to have it checked.

A paradigm shift needs to occur if the average Joe is going to understand that, at some point, even the cost of flying HAS to increase.  The public has enjoyed the “cheapness” of flying for far too long and at the direct cost of the airline workers.

Reality check, please!

Images courtesy of NBC Nightly News


[1] NBC Nightly News, August 20, 2010, “Airline passengers fight sky-high fees”; http://www.msnbc.msn.com/id/3032619/#38792519

[2] Research and Innovative Technology Administration (RITA), U.S. Department of Transportation (US DOT), July 28, 2010; “1st-Quarter 2010 Air Fare Data: Average 1st-Quarter Domestic Air Fares Increased 4.7% from 1st Quarter 2009; Top 100 Airports: Highest Fare in Huntsville, Lowest Fare in Atlantic City”

[3] “Then vs. now: How prices have changed since 1999,”  WalletPop.com: http://www.walletpop.com/blog/2009/12/29/then-vs-now-how-prices-have-changed-since-1999/

[4] Centers for Disease Control. 2009. National Health and Nutrition Examination Survey; http://www.cdc.gov/nchs/nhanes.htm

Posted by The Savvy Passenger | No Comments

I feel a change in the air…

There’s nothing wrong with change. They say that change comes to all things. We human beings dread change. There is something comforting in the status quo, like a warm receiving blanket or the heat of a crackling fire on a cold night.

I have to admit that I’m somewhat torn. On the one hand, I have been subjected to change all my life. With my father’s military service bouncing us all over the country my entire pre-adult life, I got used to drastic changes in my life as our family was uprooted time and again.

On the other hand, however, I have over my lifetime, looked forward to change and accepted it as a new challenge…like exploring a new frontier never-before encountered.  And in that vein, I have been able to face change, for good or ill, with excitement and acceptance.

As I have aged, though, I find it harder and harder to embrace change, especially when it feels like it won’t be pretty. It’s like a dread hanging over me that I somehow knew was coming somewhere around the corner, but hoped it was a corner I could avoid.

Today was a real test of my internal fortitude.  To start with, I had gotten on a flight to my home base in San Francisco that would have gotten me to my trip a little over 4 hours before my check-in.  As it turned out, we circled SFO for almost 2 hours, then were force to divert to Santa Barbara to get more fuel and get a new departure time.  Air Traffic Control gave us the bad news…we would not be leaving until 12:20, an entire 30 minutes AFTER my required show time.  Unfortunately too, my trip was little affected my all the delays into and out of SFO this morning so it left shortly before I arrived.

Knowing now that I will probably face disciplinary measures for having missed the trip, I decided to settle in for the day to see if I might be able to make up the time.  As it turns out, our regional jet carrier snapped the screen on my laptop computer and I was informed today that they are not liable for the damage, since electronic devices are excluded from their limits of liability.

When things happen to us, I try to find the good in it to bring my self to accept that change and embrace the new with optimism and forward thinking. There have been times in my life that change came over me and I was ill-prepared or caught off-guard and having no control over that which overtook me, I lifted myself up and worked with what life had doled out to me, knowing full-well that I was walking in new territory and feeling inadequate to resolve it.

I still feel as though change can be a good thing and help us to grow as individuals, but I am uncertain of the future that this change will bring me. I feel as though I have been working on a puzzle for so long and discovering that I will never finish it to completion because there are too many pieces missing.

I hope that is not the case, but if it is, and I am forced to face and embrace this change, then I ask the universe to watch my back, shore up my footing and point me in the newer, and hopefully BETTER direction.

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