**Just a quick shout out to my loyal readers — I am so glad to be back writing about the airline industry again…sometimes life throws you curve balls. You just need to learn how to hit them! After moving with my transfer and finally settling in to my new base, things have finally fallen into place for me to get back to the business-at-hand: the airline business. Thank you for your patience.
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Wow! What on earth is going on in the airlines and the traveling public these days!?

It seems that frustrations and anger are hitting the boiling point in the industry today…almost daily now, I am getting reports of incidents between passengers and crew members. Flight attendants and pilots are losing their minds (literally) and more and more passengers are accosting crew members, with serious consequences.

Those of you who read this column regularly know that I have addressed this issue before. It is a federal offense to interfere with a crew member at any phase of your travels, including boarding and disembarking the aircraft. Those close to me who are not airline personnel have asked if there are any consequences for crew who behave badly…and the answer is a resounding YES!

In fact, recent events involving a pilot who seemed to go berserk on the flight he was working resulted in his being charged with a felony, and the courts applied the same federal law regarding interference of a flight crew to dole out the punishment.[1] That pilot is currently on suspension and will probably lose his license to fly and his job at the airline.

Other crew members have been slapped with penalties, fines and arrest due to their unacceptable and unprofessional behavior, and many of them have lost their careers at the airlines as well.[2][3]

As serious and as bizarre as these events have been, they still don’t represent the vast majority of airline professionals who come to work every day, and endure a myriad of odd, strange, unruly and uncalled for actions from passenger and co-worker alike. As a seasoned airline employee, it has rarely been an easy job, but those of us who do it know this ahead of time, and we deal with the cards we are dealt every single day, on every single flight. But as proud as we are as a collective of our safety record and our service abilities, we are still human beings, with feelings, frustrations and faults…just like you.

The airlines are a favorite target of ire and disgust among many people, even my own family and friends. Over the years, I have endured the embarrassment and squirmy discomfort when people I know tell me their horror stories. I empathize and I try to put on a good face about it. It is clear that there are many things within the industry that could be better, more efficient and far more traveler-friendly. Sadly, until the day that some board at some airline decides to put me in charge, there is little I can do about those things.

One thing I do give my fellow airline employees credit for is their amazing ability to bend with the wind, and roll with the punches, especially after many carriers have flown through the turbulence of bankruptcy, consolidation, and acts of terrorism. Airline people are some of the most creative and visionary people I know, especially among the huge burden of remaining within the scope of their jobs, and the encumbrance of corporate and government bureaucracy and regulation.  And as the major airlines look for more ways to stretch a dollar and save a penny, it’s usually at the expense of the front-line airline employee…either through a removal of tools or services, or a change in rules that disallows us to fix what once was simple for us to resolve.

I understand that everyone has a bad day…has a problem in their life to solve…has personal tragedies and misfortunes come their way. Some find it hard to filter them out enough to leave them behind. I get that. I admit that it’s hard to come to work sometimes and be cheerful, welcoming and accommodating. I, too, am human. But I make no excuses for myself or others…just a simple and truthful observation about the men and women of the airline profession.

As long as the airlines staff the ticket counters, airplane cabins and cockpits with human beings, there will be shortcomings for the public to endure. But make no mistake:  I am proud to work with these great people every day…even the cranky ones!

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The Savvy Passenger would love to answer your questions about airline travel, from the vantage point of an airline insider! Send your questions, queries and comments directly to TheSavvyPassenger@gmail.com

He’ll do his best to answer you in an upcoming column. All personal information is strictly private and will not be shared with the general public, unless requested. Feel free to comment on specific articles right here at the bottom of the page! Safe travels, everyone…

[1] CBS News, March 28, 2012, “JetBlue pilot charged with interfering with crew,” CBS Interactive Inc., http://cbsn.ws/JRLVJq

[2] FOX News, April 4, 2012, “Delta flight attendant pulled from buffalo to Atlanta flight,” Associated Press, http://fxn.ws/HXAsgf

[3] The Daily Caller, April 12, 2012, “Former flight attendant sued for releasing confidential passenger information,” Alexa Fee, http://thedc.com/HR3zgl

We Americans love to root for the underdog. I suppose it’s because the whole concept of the American Way and the American Dream started out as a small group of underdogs fighting against the status quo of what was then Mother England, and for all intents and purposes, the odds were against the rebel-rousers.

We are fascinated with stories of the ‘anti-hero:’ Bonnie and Clyde, Butch Cassidy and the Sundance Kid, Thelma and Louise. I don’t know why that is, but it’s a fact of our culture today. Unfortunately, while we tend to glorify these folks in our minds, we forget the problems they either have caused, or had the potential to cause and that is what frustrates me the most.

Last summer, a flight attendant was at the end of their proverbial rope. He was unhappy with everything and everybody. No one around him knew how very fragile his breaking point was. During the course of his final flight, Steven Slater had allegedly been aggravated by a female passenger’s attitude and remarks made to him during the boarding process in Pittsburg regarding her carry-on bag. As the flight pulled away from the gate and the crew began their safety briefing, Slater allegedly threw down his demo oxygen mask and demo life vest, conveying an air of irritation to the passengers around him. Then during the beverage service, he simply stopped his service midway through the cabin and retired to the aft section of the plane. Passengers had later reported that Slater looked unkempt and unprofessional in his appearance and attitude.

Shortly after landing, but still taxiing to the gate, this same female passenger apparently got up from her seat to retrieve her bag, while the plane was still in motion. Mr. Slater got up to notify her that she had to return to her seat until the plane came to a stop. According to eye witnesses however, he had already had previous issues with this passenger at boarding and they commenced into a verbal altercation. He claims she smacked his head with the overhead bin door and that was what finally set him off. The rest is history.[1]

For days and weeks following that incident, there was a lot of talk (mostly adoration) for a guy who was so fed up with people, the system and the rules he was bound by, they he just snapped and let loose. The infamous resignation of dropping F-bombs over the PA system, grabbing some beer and deploying the emergency slide to exit the plane originally got him three felony charges, including reckless endangerment.

Courtesy Anthony Lanzilote - NY Daily News

Earlier this week, Slater stood before a NY Supreme Court Judge and received one year probation and, according to one reported, got a ‘standing ovation’ from the Judge and the gallery of the courtroom. The story goes on to quote him as saying, “I’ve been a divisive character in the airline industry but 95% of the crews are behind me.”[2]

Well Mr. Slater that is where we vehemently disagree.

I have discussed at length with my co-workers the incident that took place that day, and while most everyone agrees that they might secretly like to do the same thing were they as fed up and under as much duress as he, very few people admire or support his actions. From our perspective, not only was what he did irresponsible and “over-the-top” it was also quite potentially dangerous – not necessarily for him, but for the ramp and ground workers servicing the aircraft underneath it!

As an aside, emergency slides/rafts that are attached to an aircraft door are required by FAA regulations to be fullyoperational and usable within 6 seconds of the door actuating the deployment.[3] Unfortunately that is not nearly enough time for someone underneath on to react in time to move fully out of its way.

I am reminded of a customer service friend of mine who actually had a slide inadvertently deploy right on top of him while he was in the jetway of a recently arrived aircraft. When the door opened with the slide still engaged on the door, the force of that slide deployment was so great that it threw him up against the jetway ramp access door and injured him quite severely. He lost many months of work because of this incident. Would we in society be as gleeful and supportive of Slater had he injured or worse yet killed someone because he decided to give his passengers, his employers and the world the middle finger?

As I said, my colleagues and I did not support his choice to vacate the plane in that fashion in the least. And many of us feel that the reaction by the judge and courtroom the other day, as well as the adoration and apparent support he has gotten then and now from the media completely sends the wrong message. We may feel bad for him, perhaps empathetic to his frustrations at the time. And we are certainly glad that he successfully completed his required mental health and substance abuse programs.

But a “working class hero” he isn’t.

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[1] ABC News: U.S. Section, “Angry JetBlue Flight Attendant Flees Plane at JFK Airport via Emergency Slide,” Scott Mayerowitz, August 9, 2010: http://abcn.ws/nws6i6

[2] NY Daily News, National Section, “Steven Slater, ex-JetBlue flight attendant, gets one year of probation after finishing treatment,” Thomas Zambito, October 19, 2011: http://nydn.us/qB1dY1

[3] Air & Space Smithsonian Magazine, Flight Today, “How Things Work: Evacuation Slides,” Mark Huber, November 1, 2007: http://bit.ly/nwIpZ6

As you know by now, I work for a major airline, and I have done so for over 13 years.

While I have enjoyed my career there, I have felt an “undertow” of change in the industry that has become increasingly disturbing to me and many like myself who take pride in what we do and truly do have concern for the traveling public.

As an airline employee, I am a SAFETY PROFESSIONAL first and foremost.  And I take that duty very seriously.  I know that 99.9% of the people I work with also take that duty with an almost religious fervor that is tough to find in any other industry except maybe the medical profession.  We are responsible for millions of lives everyday–and all we are trying to do is to get the public from Point A to B in a safe, comfortable condition.

The recent focus on airline safety is not only disturbing to the general public.  We, as the airlines FRONT LINE employees are truly concerned at how the “suits” at the top of the ivory tower have whittled away our ability to always have that focus as our number one priority, and it seems that more and more “whistleblowers” are stepping forward to try to put a dent in the public’s perception that those who manage the airlines truly have the public’s safety in their sites.

While the major carriers can boast about on-time arrivals and safety being #1, a large dark shadow has increasingly loomed behind them that they tend to turn a blind eye to: the regional carriers that masquerade as being part of that major carrier, but in reality is run but a smaller, separate company that may not have the same integrity or motivation as the majors do.  And all because the regional carriers are making huge money at the expense of it’s own employees.

Don’t get me wrong.  The airlines WANT you to believe that airline employees make BIG money.  That myth has to end!  What job do YOU know of that requires you to work (on average) 12-16 hour days, with as little as 8 hours of rest in-between, and of all that time you are on duty, you are only paid for 30-40% of it?  Most pilots and flight attendants are only actually paid for the actual flight time (that is, from the moment the brakes are released at departure to the time they are set at arrival).  All that time before flights (including during boarding, where we are actually interacting with AND serving passengers), in-between flight segments waiting for aircraft, including time waiting for mechanical issues to be resolved, as well as the time we spend away from home, waiting for hotel vans to and from the airport while away from home — NONE of that is PAID time!

The airlines will argue that pilots and flight attendants really ARE paid during all that time (via a “per diem” stipend) but that usually amounts to $0.90-$2.50/hour when away from our home-base but that is strictly dependent on each workgroups’ Collective Bargaining Agreement (CBA), and since most of these airlines have recently had the ability to have these CBA’s altered due to bankruptcy or near-bankruptcy threats, most airline employees have either had NO cost of living increases (COLA) in years, or have actually LOST income over time.  At my own airline, we are currently paid at 1991 pay levels…that’s almost 20 year-old wages without an increase (and soical security beneficiaries have gotten routine COLAs 15 times since 1991!).

PBS’s Frontline series is airing a special investigation program on this ever-increasing problem.  I have posted a preview of this program here for you to view.  Tell me what you think and please feel free to respond to my poll below…

Please go to: FRONTLINE

[polldaddy poll=2674670] [polldaddy poll=2674696]

I don’t think that I envy rich people. I really believe that if I had all the money in the world that I ever needed, I would soon find out how boring my life could be without work.

Sadly, work for me is a necessity. Living paycheck-to-paycheck has been my social standard for decades. Not that I’m complaining too loudly, but I have begun to get to the point in my life that I’d like to take a little time to enjoy life, and the things it could offer me if I actually had some free time.

I feel that I am neglecting myself, my family and my home, simply by being gone all the time. Working two jobs has begun to take it’s toll on me metally too, I think. The second income is nice to have, but it’s really a means to an end and the beginning of a new chapter in my life as well. Working at the airlines has been fun in the past, but it’s shine and lustre faded long ago and commuting to a city 800 miles away is anything but exciting for me.

Working at the grocery/home store has been challenging, fresh and fun, albeit not as lucrative, although the potential to make that increase is there for the taking if I choose to persue it. It’s a tough choice becuase I’ve been so comfortable in the airlines — but the airlines hold no real future for me and that is what’s most frustrating.

The bottom line is simply that my life has been on hold with regards to my financial advancement for many years while I have enjoyed years of traveling the world, meeting celebrities and dignitaries and having a quality of life that I had only dreamed of earlier.

This won’t be an easy transition — but nothing worth doing really is. At some point, the cards have to fall in my favor and I hope to make full use of every opportunity that comes my way. Otherwise, it’s “would you like milk and sugar with that” will be the epitat that will be engraved on my headstone!