Imagine Travel-Related Companies Being This Responsive to FlyerTalk Members

Little did FlyerTalk member PTravel realize that when posting the So I got a Scottevest Evolution jacket . . . thread, the Chief Executive Officer of the company would listen and personally respond by posting to the thread with a video specifically addressing FlyerTalk members by asking for a wish list on how to improve his company’s products.

Wouldn’t it be nice if travel-related companies such as airlines, hotel chains and car rental companies were this open and responsive — especially to members of a forum whose chief demographic is travelers who are members of frequent travel loyalty programs — giving current and potential customers that personal touch that seems to be lacking in business-customer relationships these days?