Competitours : a personalised race to experience Europe

Posted on: January 30th, 2009 by: The Global Traveller

Some people describe my travels as a crazy race against time, dashing here and there around the world. So naturally I was interested to hear of a new concept by Competitours.

They’ve developed a package that provides lots of different experiences around Europe in a competitive race format. It’s an odd cross between the traditional European tours, independent travel and The Amazing Race. Unlike the tv show, almost anyone can participate (in teams of 2).

How it works is this:

There is a 2 week secret itinerary across 5 European countries. Each destination is only revealed the day beforehand. At each place there are a range of activities and experiences to select from to complete. Each activity is worth a number of points based on difficulty and time. Get the most points by the end and you win a prize. The competition rules and itinerary are structured so as to ensure there is plenty of free time outside the competition to do other stuff.

Since there are lots of choices, in effect everyone will have their own personalised tour. The intention is that even if you don’t win the competition you still win by having a fun trip and experiencing more of Europe than you’d get from an organised tour.

If you are on Flyer Talk, Randy Petersen is generously sponsoring a team for a mid-March tour. Register your interest, and submission to be chosen, in the discussion thread by early February.

Musings of the Global Traveller
Thoughts, advice and travel news from around the world by a seasoned frequent flyer.

Up to 1000 free DL miles

Posted on: January 29th, 2009 by: The Global Traveller

As blogged by Lucky over on one mile at a time, you can get 500 free DL miles for less than 1 minutes of effort, and 1000 free DL miles for less than 5 minutes.

First get 500 free Northwest (NW) miles through NW WorldPerks University. Very simple questions, takes just a few minutes. Sign up for a new account first if you don’t already have one. My miles posted instantly.

Then get 500 free Delta (DL) miles by linking your NW WorldPerks account with your DL Skymiles account. You can opt to leave your NW miles in your NW account, transfer some or all of them to your DL account, or transfer some or all of your DL miles to your NW account. Note that once linked you cannot unlink accounts, but about the only reason not to link accounts would be if you have multiple NW accounts (which is against their T&Cs) and only 1 DL account.

Musings of the Global Traveller
Thoughts, advice and travel news from around the world by a seasoned frequent flyer.

Airline’s own social network sites – not for me

Posted on: January 28th, 2009 by: The Global Traveller

I was reminded by a recent email from BA about this topic. A couple of years ago I blogged about KLM’s first foray into having their own social network sites (interest-specific).

Since then only a few other airlines have established their own sites.

In my view they all share 2 common problems – they are too specific to an airline and being airline sponsored they do not empower consumers as much as other communities such as Flyer Talk do.

Cranky Flier (at BNET rather than his own site) and Robin Wauters of TechCrunch have both been critical of these airline social networking sites.

Musings of the Global Traveller
Thoughts, advice and travel news from around the world by a seasoned frequent flyer.

An example of deceptive airline price marketing

Posted on: January 27th, 2009 by: The Global Traveller

Deceptive airline price marketing is nothing new, but it annoys me from time to time. Here is a recent example from British Airways.

British Airways today launched its ever popular ‘London for Free’, offering two
nights’ free hotel in London. ‘London for Free’ offers travellers
two nights’ free hotel accommodation at select three and four star hotels in
central London when purchasing roundtrip airfares between the U.S. and the
U.K. Roundtrip airfares begin at $312 between New York (JFK or Newark) and
London.

So $312 gets airfare from New York to London and 2 nights accommodation. Seems simple enough.

Comparable airfares are available from all 18 British Airways’
U.SA. cities. Travelers also have the option to upgrade to World Traveller
Plus, the airline’s premium economy cabin for an additional fee.
Prices are available for sale through Thursday midnight (EST), Jan. 29,
2009. Travel is valid from Jan. 27, 2009, through March 22, 2009.

Pay more from cities other than New York, or for World Traveller Plus cabin.

London hotels participating in ‘London For Free’ include the Royal National,
President, Best Western Burns, Jurys Inn Chelsea, Holiday Inn Kensington Forum,
Rembrandt, Thistle Euston, Thistle Barbican, Fraser Place Queens Gate Apartments
and Holiday Inn Regents Park. The two free hotel nights are based on
double occupancy; single occupants are offered one free hotel night.

So 2 free nights is only for 2 people booked together (or 4 if staying at Royal National Hotel), otherwise it is 1 free night.

World Traveller and World Traveller Plus roundtrip fares must be booked and
purchased seven days in advance and are non-refundable. Fares may be
higher for other travel dates and from other U.S. departure gateways.

Some fare restrictions and clarifying that it is indeed more expensive from places other than New York, or outside the sale period.

Weekend (Thursday-Sunday) surcharge applies at $30 each way.

Pay $30 more each way to travel on 4 days of the week.

Fares are subject to government approval and do not include government fees and
taxes from approximately $150 and a $2.50 September 11th Security Fee.

The headline fare excludes taxes and fees – which are about half as much again as the fare. The T&Cs on the BA website refer to “approximately $150-250″ in taxes + the September 11th Security Fee. The email of course does not mention $250 in taxes anywhere but hides behind the word from.

Minimum stay of Saturday night is required and maximum stay is 11 months.

So everyone has to stay at least 4 nights in London or pay up to $60 more than the headline fare. Remember only 2 (or 1) nights are free.

Hotel accommodation must be booked and purchased with British Airways roundtrip
published airfare originating in the U.S. during the promotional period. Other
significant restrictions apply.

What are the significant other restrictions?

Further information on this promotion and other British Airways offers are
available by visiting the airline’s website, www.ba.com/freelondon

The website gives some clues of further restrictions. Non-refundable. $200 change fee on top of the difference to fares available at the time the change is made. All changes after 29 January result in forfeiture of free hotel nights, and if you still want to stay at the selected hotel there is an admin fee of $25.

Where does that leave us? For most people the real cost is at least $494 ($312 + $150 + $2.50 + $30), and they may only get 1 free night. A lot of people would jump at a trans-atlantic fare of $494 that includes a free night accommodation in London, so why bother hiding a lot of surcharges and terms in the fine print? Not very customer friendly in my view.

Musings of the Global Traveller
Thoughts, advice and travel news from around the world by a seasoned frequent flyer.

How to get to | Tahiti

Posted on: January 26th, 2009 by: The Global Traveller

I’ve travelled to a lot of different places (about 100 countries currently depending on which list is used), and intend travelling to a lot more. Sometimes I get asked how to get to country X, where X is perceived to be (and may be really) hard to get to. While I do not mind answering these types of questions privately, if there is reader interest I’ll blog about it too. If anyone has a request please feel free to contact me by making a comment or through the email link at top right.

I’ll start off with Tahiti (French Polynesia).

Tahiti (French Polynesia)

While some cruises do include Tahiti, most travellers arrive by air. A few main airlines fly to Tahiti:

  • Air Tahiti Nui from Los Angeles, Paris, Sydney and Auckland – they have codeshares and partnerships with both Qantas, Air New Zealand and American Airlines
  • Air New Zealand (Star Alliance) from Auckland (the Los Angeles and Rarotonga flights have been dropped)
  • Hawaiian from Honolulu
  • Air France (Sky Team) from Paris and Los Angeles
  • LAN (oneworld) from Santiago via Easter Island

Fares generally are high, especially in premium cabins. Tahiti is difficult to get to on round-the-world tickets due to the lack of onward flights in all 3 alliances and backtracking rules.

TIP book early on a business class award for the best value and a comfortable (long) flight to and from the islands.

TIP Moorea and Bora Bora are far more attractive than the main island of Tahiti but will require a ferry (Moorea) or flight (all the islands on Air Tahiti). These extra flights are unable to be booked on any award or round-the-world ticket. Watch out for schedules as often an overnight stop in Papeete is required to make the connection.

Musings of the Global Traveller
Thoughts, advice and travel news from around the world by a seasoned frequent flyer.

US Visa Waiver and ESTA

Posted on: January 26th, 2009 by: The Global Traveller

From last week, the ESTA (Electronic System for Travel Authorisation) program is now compulsory for visitors from visa waiver countries who are flying to (or transitting) USA (except for those visiting under one of the special visas). All of these people must apply for authorisation before checking in for their flight. As it may take up to 3 days for approval to be confirmed, it is not recommended you apply at the last minute.

You apply at the ESTA website. If approved then you are authorised for 2 years, or until expiry of your passport whichever is earlier. If not approved then you need to apply for a visa to enter USA, which normally takes some time (and $$) to arrange. Another reason to not leave it too late to apply for ESTA authorisation.

Despite the scary introduction screen it is fairly easy to use. One point not adequately explained on the website, and untested yet because it is a new system, is what happens if the address information is not updated between visits (such as when doing a mileage run computer access may be limited)?

There is however, already an issue. When ESTA was announced last year one “benefit” to passengers was to be the removal of the I-94W visa waiver form. Indeed one reason for a period of voluntary use of ESTA was to test out the systems, with an announced intention that I-94W would be gone once ESTA became compulsory. At some stage since then, the ESTA website has been changed to state there is a [mere] intention to get rid of I-94W at some stage in the future [date or criteria for choosing the date unspecified].

So, visa waiver visitors will now need both ESTA authorisation (before checking in) and complete an I-94W form (before arrival in USA). I understand the I-94W form has even been lengthened. Instead of saving time, the processes take even more time than ever. Bah.

There is an active thread on Flyer Talk discussing the latest developments and any issues arising.

Musings of the Global Traveller
Thoughts, advice and travel news from around the world by a seasoned frequent flyer.

United flight Washington to Madrid operated by Aer Lingus

Posted on: January 23rd, 2009 by: The Global Traveller

United Airlines yesterday announced one of the oddest airline codeshare arrangements I’ve come across. They intend launching a Washington to Madrid flight, but it will be operated by Aer Lingus (thanks to Open Skies the flight does not need to start or end in Ireland). Source United.

So we have a full service airline that is struggling with yields in charge of revenue, and a low cost airline that slashes costs in charge of operations, starting a thin route against an entrenched competitor (Iberia) in a time of a recession. That sounds like a recipe for terrible service and a financial disaster.

The Cranky Flier has given a good explanation of why this is not a good idea for the airlines (except for Ryan Air!). Assuming it gets off the ground, I also think it is a bad idea for customers.

Aer Lingus, some may recall, left the Oneworld alliance in order to reduce costs and concentrate on being a low cost airline. United markets itself as a full service airline, although of course it fails to reach the standards of the best full service airlines. For United customers on the flight (some passengers will be Aer Lingus customers having bought the flight directly through Aer Lingus) the service will likely be less than they expect, although a newer aircraft perhaps even with IFE may offset that. I bet there will not be freely available upgrades to United Mileage Plus elite members. In case of operational problems (such as delays or cancellations), customers will need to deal with Aer Lingus. I have no direct experience dealing with their call centre, but with a focus on saving costs I do not have high expectations. There are a lot of things wrong with United, but that at least have good proactive customer service during irrops or dealing with misconnections.

For a laugh, check out the quote by Aer Lingus Chief Executive Dermot Mannion (bolding mine).

“… We are very excited by the potential of the Partnership and believe
that the unique combination of two leading transatlantic
airlines can drive significant value for the shareholders of both
companies.”

I think he got one bit right – it is a unique combination.

Musings of the Global Traveller
Thoughts, advice and travel news from around the world by a seasoned frequent flyer.

Missing mileage credits and incorrect posting of points and miles

Posted on: January 21st, 2009 by: The Global Traveller

I’ve been reminded again how important it is to check points and miles have been posted correctly, and to follow up if necessary. Those who travel frequently and don’t keep an eye out may be missing out on a lot.

In my case I have several flights on a few different airlines dating back to last October which have either not been credited at all to my selected frequent flyer programs, or have posted at the wrong rate. I am also chasing up some missing hotel stay points from recent stays.

When requesting missing mileage be credited, or an adjustment to the amount posted, it is important to have the information that the FFP or frequent stay program may need. Dates, paid fare or rate, booking class of flight, ticket or reference numbers, copies of the boarding pass or hotel receipt.

Assuming they all post as I hope, all up it will be about 70,000 miles/points. Well worth spending a bit of time following up, although of course it is annoying to need to – why can’t they credit correctly in the first place?

Musings of the Global Traveller
Thoughts, advice and travel news from around the world by a seasoned frequent flyer.

Up to 2500 free AA miles

Posted on: January 18th, 2009 by: The Global Traveller

Another year and another free miles offer for subscribing to AAdvantage emails. These are easy, regularly recurring miles. As advised previously, remember to unsubscribe to be eligible for the next batch … but only after the required minimum subscription period (3 months). I’ve diarised my unsubscribe move.

Hat tip to one mile at a time.

Musings of the Global Traveller
Thoughts, advice and travel news from around the world by a seasoned frequent flyer.

Singapore Airlines business and first awards released

Posted on: January 15th, 2009 by: The Global Traveller

We have a quick answer to the question posed in my previous blog entry.

Will 2009 see Singapore Airlines finally making available their new/best
first and business class on awards? Currently A380, 77W and A345 awards are not
available in first at all, and only available in business class using expensive
Kris Flyer awards.

The answer is (mostly) yes. We now see 77W awards available in first and business for the first time (other than the odd glitch), and A380 awards available in business also for the first time. Still unavailable for awards are A345 in business and A380 in first.

Similarly, in recent days we’ve been seeing Qantas free up awards and discounted fares in first and business class on their A380 flights.

Now, having opened the gates the question is how long will it be until Kris Flyer removes the double charge for business awards on these aircraft? The same award seats are available at a fraction of the cost using miles from other programs.

Musings of the Global Traveller
Thoughts, advice and travel news from around the world by a seasoned frequent flyer.

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