I stayed at a Radisson hotel sometime toward the end of November and I received 50,000 Gold Points. The fine print somewhere said it would take 6-8 weeks to receive them after a stay and I was already stressed (yes, I know, I am hopeless) that I’d have to follow-up with them because, for some reason, I would not have received the points. I mean a few times bitten, a hundred times shy (related story: I had increased my dental plan, I had confirmation from my company’s benefits department that starting on a certain date I would be enrolled in the respective plan, so I went to my dentist and of course I had to pay out of my own pocket as the insurance company declined the payment. I inquired afterwards and, as it turns out, the interface or whatever between my company and the insurance company didn’t work that week!?! All these IT systems, I work in IT and every so often I get a taste of my own medicine. In the end, I was reimbursed, but it took a few calls and e-mails not to mention the stress and the precious time I would have used differently).
I kept the e-mail from Radisson (the one with “Thank you for participating in the Radisson Big Night Giveaway. This is to confirm you were one of the first 50,000 registrants and are now eligible to earn 50,000 Gold Points®.”) in Inbox to remind me to follow-up in case I don’t receive the points. And in the Yahoo inbox I keep only what it is still to be looked at/dealt with/reply to, etc., not more than 1 page. The e-mail was a nagging reminder so every time I looked at my Inbox I feel a few neurons were destroyed which could have been used towards more important processing tasks. I should have set-up a reminder in Outlook, Gmail, and iPhone and be done with it. “Reminder and forget about it.” (as in fire-and-forget) should be the way to handle these ‘not so important / no control of them yet’ to-do tasks.
So I stayed at a Radisson only for 1 night and I did not have to pay either (i.e. from my own pocket) as it was a business trip. It cost some $10 more than the approved hotel but I took the risk figuring out no-one will complain. Then, for the remainder of the week, I stayed in the approved hotel.
Sorry Radisson !